Shwmae horse products

Status
Not open for further replies.
Amateuristic said:
According to FB they are also the highest bidder on their own item... ( I do not know this as fact, but the person stating it seems confident that it is the case)
Click to expand...

I'm not sure about that, how can they know who is bidding when the eBay names are not shown on the bidding list? If it is true then I will be straight on there to report them, but it needs to be proven first I think.

That said I wouldn't put it past them to do such a thing really to boost the bidding
 
Someone else got their money back

6A2FD515-2733-43CD-91D0-6E791C8DE54C_zpssoaqqjzr.jpg
 
The giggle for the morning. Yesterday a person received his onesie. Now the funny thing is that because it had not arrived within the alloted time scale and all that he received was rude messages from the company when he asked as to when he would expect it. He opened a paypal dispute. He won the paypal dispute as the company had not only breached its delivery timescale BUT had provided both the person AND paypal with false tracking details!!.

Several weeks pass yet a onesie that he does not want, that he has not paid for has arrived with him - now that's what I call good organisation on the company's behalf - NOT!! Paypal have advised him that if the company want return of their goods, they will have to arrange to pick it up - will see how long that takes them!!!

On a separate note, as posted above, yet another person has received her funds back from paypal - this shows how vital it is to keep this forum and others going, so we can all help and advise those who have experienced the same problems as many of us have had with this company. My maths is not fab, but I reckon out that since this thread started that out of the ones we know of, nearly £5'000 has had to be returned to customers by the company.
 
Jonesy said:
That is a good amount of money returned to customers left in the lurch. I wonder if they will buck their ideas up on future orders?
Click to expand...


Oh I seriously doubt that. They only refund if they cant wriggle out of and only through a PayPal dispute. Anyone will goods that don't fit or goods that fall apart when worn the first time have to go through the courts. As they have not paid the outstanding CCJ then this does not bode well for those of us taking that particular route.
 
i agree going through courts doesnt mean you will get money back but it will affect them so it wont be a lost cause but understand you blooming wont your money :(
 
cross said:
The giggle for the morning. Yesterday a person received his onesie. Now the funny thing is that because it had not arrived within the alloted time scale and all that he received was rude messages from the company when he asked as to when he would expect it. He opened a paypal dispute. He won the paypal dispute as the company had not only breached its delivery timescale BUT had provided both the person AND paypal with false tracking details!!.

Several weeks pass yet a onesie that he does not want, that he has not paid for has arrived with him - now that's what I call good organisation on the company's behalf - NOT!! Paypal have advised him that if the company want return of their goods, they will have to arrange to pick it up - will see how long that takes them!!!
Click to expand...

You forgot to mention that the advice from Paypal was given only after the person rang up to explain the situation *again* and the first contact from Paypal was a message telling the 'buyer' that they needed to pay up for the unwanted (yet received) item.
This suggests to me that JC & co. had been on to Paypal telling tall tales of non-payers, otherwise how else could they have known that an item had been received, given the order was previously cancelled and a dispute opened, won, and closed.
 
abracadabra said:
You forgot to mention that the advice from Paypal was given only after the person rang up to explain the situation *again* and the first contact from Paypal was a message telling the 'buyer' that they needed to pay up for the unwanted (yet received) item.
This suggests to me that JC & co. had been on to Paypal telling tall tales of non-payers, otherwise how else could they have known that an item had been received, given the order was previously cancelled and a dispute opened, won, and closed.
Click to expand...

Very good point.
 
Anyone noticed the Shwmae FB page .... Me thinks that Shwmae are deleting any comments apart from their own as soon as they come in so potential customers or customers enquiring about their order can not be contacted by anyone else. Must be a full time job for them!
 
Corner Mad House said:
Anyone noticed the Shwmae FB page .... Me thinks that Shwmae are deleting any comments apart from their own as soon as they come in so potential customers or customers enquiring about their order can not be contacted by anyone else. Must be a full time job for them!
Click to expand...

*nods* of course they are. I do feel this urge to post on the share competition as the onesie on offer is the same one on the ebay auction. But am sitting on my hands even though they are twitching.
 
A friend of mine has shared their 'giveaway' photograph, but added this text to it .............

"Please don't share this picture and support this company. They have a lot of unhappy customers who are either waiting months for their goods or are awaiting refunds for shoddy / undelivered items. Sometimes both! Google Shwmae and do some research before parting with your cash x

http://www.horseandhound.co.uk/foru...hwmae-horse-products/page100&highlight=shwmae

Any negative comments on their facebook page are deleted within minutes, and the customer/complainer blocked.

Please - share THIS, and hopefully save some people a bit of financial loss and heartache.

(You will need to copy and paste my status, as well)"

It is just upsetting seeing so many people sharing without realising just what is going on in the background.

Another friend commented on the share photograph, and as many others as she could, but they were all deleted within minutes, and she found herself blocked. (I could have told her that would happen! ;) )
 
Trading advises in their publication; A short guide for business on distance selling.

Consumer Protection – (Distance Selling) Regulations 2000 (DSRs) extract
3.23 Where the DSRs give consumers the right to cancel an order, this right is unconditional and begins from the moment the contract is concluded. Unlike when buying from a shop, the first time that a consumer will typically have an opportunity to examine goods purchased by distance means is when they receive them. The DSRs give consumers who buy by distance means more rights than consumers who shop in person. When a distance consumer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way.
3.46 As soon as possible after the consumer cancels, and in any case within 30 days at the latest. You must refund the consumers money even if you have not yet collected the goods or had them returned to you by the consumer. You cannot insist on the goods being received by you before you make a refund.
3.48 The DSRs require you to refund any money paid by or on behalf of the consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or prepayment made, including the cost of delivery. The essence of distance selling is that consumers buy from home and receive goods at home. In these circumstances, almost every case of home shopping will involve delivery of the goods ordered and so delivery forms an essential part of the contract
 
This "invitation" came up on my facebook page evillyn.They must be targeting all the facebook horsey groups but I will resist joining!
 
I haven't got involved in this thread as I am not a customer of Shwmae but I am part of the group of women (me and my 2 friends) who purchased the horse in awful condition that is referred to further up this thread a week and a half ago from these girls. I don't particularly want to get into the detail about her condition on here (I believe my friend is keeping you up to date on fb re her progress on the blocked customer page :) ) but I did want to say that my biggest concern about the forum that they have set up is that it appears to be more focused on horses for free/under £1k/for sale - it looks to me like these girls look like they are basically setting themselves up as middle men/dealers. If it was truly a forum for their products, why is the first thread area all about horses for rescue etc?
 
Elbie said:
Brilliant - have you noticed on their forum that they have 3 posts in the "customer reviews" section, all started by admin!
Click to expand...

well, i have noted that a thread with 2 comments that was there around 9am this morning under general chat has been deleted already. They're going to have to employ people just to police and delete comments 24/7 on their 'forum' and fb page at this rate.
 
dunkley said:
And of course it would give them details of posters' IP addresses etc .........................
Click to expand...

Funny you should mentioned that. Someone who used to be a regular on this forum but had not purchased from Shwmae joined the true review FB page and now Jessica Clarke is sending them unwanted private messages, both on FB and eBay. I think that is called harassment isn't it?
 
Someone with a sense of humour ... Shwmae FB page

For Sale, a one legged pony. Ideal for you love I should think judging from what I have seen about your terrible onesies on numerous online forums. I don't think it all lies either, you seem to good at giving it gob and nowt else. Interested? Pop me a message and I'll take a peek later. Laters Cheers.
 
Status
Not open for further replies.
Top