Shwmae horse products

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Corner Mad House said:
Funny you should mentioned that. Someone who used to be a regular on this forum but had not purchased from Shwmae joined the true review FB page and now Jessica Clarke is sending them unwanted private messages, both on FB and eBay. I think that is called harassment isn't it?
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IF they are threatening or interfere with the person peace of mind yes I think they can be classed as harassment .
Might be worth the person taking a trip into her local police station with her computer.
 
Goldenstar said:
IF they are threatening or interfere with the person peace of mind yes I think they can be classed as harassment .
Might be worth the person taking a trip into her local police station with her computer.
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If she has being replying to the messages, it's not harassment. I recently received anonymous unpleasant massages via Facebook, but because I'd replied several times (just to ask who they were etc) the police said it's not harassment. If I'd only replied to ask them to stop and said nothing else, yet the messages continued, then it would have been harassment.
 
Thought I would share this as it is rather funny .... this is a notice put up by Admin on the Shwmae Proboard Forum

Post by Admin on 52 minutes ago

Hello & Welcome to all,

When becoming a member of Shwmae Products LTD forum you agree to all of the below rules and are insisted to read them in full before continuing through the forum.
Any breech of rules could end up with a warning and eventually life IP ban.

* Members are not permitted in any way to insult, undermine, belittle or bully other members
* Members must at all times respect staff rules regardless of their own opinions
* Members are not permitted to use this forum for online vendettas or to down other companies
* Forum members must never have multiple accounts and if more then one using an IP must tell admin the reason for this
 
FionaM12 said:
If she has being replying to the messages, it's not harassment. I recently received anonymous unpleasant massages via Facebook, but because I'd replied several times (just to ask who they were etc) the police said it's not harassment. If I'd only replied to ask them to stop and said nothing else, yet the messages continued, then it would have been harassment.
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As far as I am aware she has not responded at all.
 
From what was written on the true reviews page it appears that JC has somehow found out her private email address and sent messages to her through that. Previously she sent her messages through her Fb account, both were instigated by JC.

ETA sorry not email address, she was contacted through her ebay account.
 
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I would suggest that allegations of harassment and hearsay should probably be kept off this thread. Only because we don't want the thread taken down. :)
 
On the Shwmae FB page, I think it was the USA one, they had claimed they were sending several shipments of onsies out to Egypt to the people caring for the horses suffering from neglect, abuse and malnutrition. Guess what, nothing ever arrived! Must be a delivery issue of course.
 
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Phew!!! Finally reached the end of this thread which has been a bit like an episode of rogue traders and watchdog all rolled into one tragic, frustrating palava!
Never have I seen such terrible reviews and such poor customer relations. The evidence is all in this thread and all over the internet! I won't be buying anything from these cowboys (girls...) and I hope the reviews on this thread remain available for all to see. I'm especially flabbergasted by the attitude of the 'company director'. What an absolute joke!
Hope everyone manages to get their money back eventually before the company folds in
 
Those still having issues need to contact Herefordshire Trading Standards if they have not already done so, assume this is because they are now trading in Herefordshire area. :)
 
You have probably replied to something somewhere and she has just clicked on your name.
Don't reply, click delete and block her if you feel necessary. Personally I find it laughable that she is spending the time searching out people mentionning her company when she needs to be making and sending the items people have paid for! Utterly infuriating
 
Dear Jessica,

As you will have noticed, I have rejected your "Friend" request on Facebook. How ironic that you would take the time to "Friend" me on FB when a) we are patently NOT friends (look up the word patently); and b) you chose to completely ignore my (polite) PMs to your business FB page.

Had I accepted your request, you would have found my page rather dull . . . I chat to (former) work colleagues, get updates from family overseas, post updates on my dogs/horse/teenage children . . . nothing sinister and certainly nothing that you could claim to be controversial or "reportable." As we are neither friends, family or colleagues, I have rejected your request and told FB that I do not know you (which is true) . . . you will not be able to send me another request.

Instead of "stalking" people on FB so that you can spy on their walls/updates, why not try actually fulfilling customers' orders in a timely fashion.

Sincerely,

PolarSkye (aka Naomi Higgins)
 
PolarSkye said:
Dear Jessica,

As you will have noticed, I have rejected your "Friend" request on Facebook. How ironic that you would take the time to "Friend" me on FB when a) we are patently NOT friends (look up the word patently); and b) you chose to completely ignore my (polite) PMs to your business FB page.

Had I accepted your request, you would have found my page rather dull . . . I chat to (former) work colleagues, get updates from family overseas, post updates on my dogs/horse/teenage children . . . nothing sinister and certainly nothing that you could claim to be controversial or "reportable." As we are neither friends, family or colleagues, I have rejected your request and told FB that I do not know you (which is true) . . . you will not be able to send me another request.

Instead of "stalking" people on FB so that you can spy on their walls/updates, why not try actually fulfilling customers' orders in a timely fashion.

Sincerely,

PolarSkye (aka Naomi Higgins)
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Very well said! I am completely baffled as to why she wishes to stalk our walls. Does she think we spend our days slagging her company off?? I have much better things to do.
 
Oddly enough I have not received a "Friend" request from Dear Jessica, but there again I am a disgruntled customer about to take her company to court so I guess she knows my name!!

I actually think they have a big problem and are now desperately trying to drum up customers, hence all the "Friend" requests. Also the 'new' forum that Shwmae have set up is running flash auction sales of 'pre-made' items starting at very low prices. Sort of blows the custom made claim out of the water somewhat me thinks. So I think she is spending time doing all this 'marketing' as they do not have any orders to fulfil. Oh there maybe loads and loads of orders they have not sent out, but if the customer has been vocal in any way then they will not receive their order on principle.

Well that's my thoughts on the latest happenings, also if you look at the Shwmae FB page Shwmae are making lots and lots of very chatty replies but there are no customer or potential customer questions. At first I thought they were removing them all PDQ, but now I am thinking that maybe its all a rouse to look like its business as usual (Ha, sorry that wasn't meant to be funny)
 
Hello all,

It's Jessica here... I am coming online to now beg that this stops. People from this forum and the hate group are now threatening my horses and people close to me.

This all started as a hate against the company but you've taken it too far now. By all means if you have a problem take it up with me but I plee now that people understand by allowing this to continue your putting horses and people in direct firing lines.

I now won't be messaging again but I will be voicing out and telling others what's happening and why this has gone past a simple company hate.

Jess
 
No, it didn't start with 'a hate against the company'. It started when people ordered goods that came late or not at all, and were frequently shoddy when they came, and when people had no success in rectifying things with you due to being blocked from your facebook page when they asked perfectly reasonably questions, people took it elsewhere in a bid to be heard. Thats where it started.
 
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Oh good grief, I think plenty of problems have been taken up with you, perhaps you should sort them all out instead of either getting defensive or threatening yourself...
 
If people are threatening you then go to the police. This is quite the most ludicrous way to operate a business I have ever seen. Mildly entertaining admittedly but ludicrous none the less.
 
JessC said:
Hello all,

It's Jessica here... I am coming online to now beg that this stops. People from this forum and the hate group are now threatening my horses and people close to me.

This all started as a hate against the company but you've taken it too far now. By all means if you have a problem take it up with me but I plee now that people understand by allowing this to continue your putting horses and people in direct firing lines.

I now won't be messaging again but I will be voicing out and telling others what's happening and why this has gone past a simple company hate.

Jess
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Hi Jess,

How refreshing to hear from you and thank you for your contribution. I have never threatened either you personally, your company or any of the horses in your keeping (I don't even know how many you have or where you live). I am truly sorry if others have . . . that must be very frightening for you and for those around you.

I think you'll find, though, that people are not willing to form FB groups or what is quite possibly the longest-running thread in HHO history simply to put an otherwise good company down . . . they are simply not that mean or vile. Please, for the sake of your company, take a good look at your business practices, take some decent business advice and do what you can to make things right with customers who feel so obviously wronged/unhappy. I have said it time and again on here - it is obvious that you have identified a gap in the market, but it is equally obvious that you need some real help to fill that gap. Please, please rethink your marketing and social media strategies for a start . . . focus on fulfilling customers' orders, employ a dedicated customer service manager (with real experience dealing with companies with customer service issues), a customer fulfillment manager who can sort out what must be a massive backlog of unhappy customers, and a professional to handle procurement and negotiate long-standing terms and conditions with your suppliers.

If you want Shwmae to be a proper grown-up company, you need to set it up like a proper grown-up company . . . and you need to behave like a grown up instead of stalking people on FB, burying your head in the sand, ignoring unhappy customers and accusing unhappy customers of being internet trolls.

I hope you can turn this company around (really).

P
 
I have not seen a single 'threat' against you, or your company. What I have seen is a large amount of very frustrated and upset customers. They are frustrated that, despite numerous attempts to contact you to discuss their concerns, you have blocked them (literally) at every turn. I have seen people who are upset that they have given you their hard-earned cash for a product that you promised to supply and subsequently failed to do so. I think they are also quite justifiably aggrieved that you now appear to be attempting to circumnavigate Paypal and distance selling regulations by setting up a 'forum' which offers an auction facility. By those actions, it would appear you are taking on yet more orders, and relieving yet more people of their money, instead of actually making attempts to look after your existing customers, and fulfill existing and long-outstanding orders.
 
Jessc you have brought all of this on yourself.

Sticking your head in the sand, ignoring real problems and threatening people your self has gotten you into this predicament.

The state of the horse you sold was ridiculous and if I were you instead of playing on Facebook and creating forums on pro boards I'd be sorting out this mess ASAP, learning the values of humility and good customer relations and trying to be a better person.

What goes around comes around lass and our dastardly deeds always catch up with us.
 
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