tack-up.co.uk? Problems?

I ordered 2 Uncle Jimmy's Sugar Free Licky Things from them on 3/12/11 and have not received them.
REALLY wish I'd read this thread before I ordered!
I guess I have less than no chance of getting them :(
Does anyone have a phone number for Tack-up, Jason Beanland or Paula Stevenson?
I have emailed them, but doubt I will get a reply!!
 
keep ON and ON emailing them, make a nuisance of yourself. Tell them you are cancelling your order and want a refund. Repeatedly.
 
I have finally had my refund!! :D

Their website re-appeared on 23rd Dec, so I used the contact form on it. I received the refund on 24th Dec! It's not been easy though, prior to that I called, emailed, Facebooked and even PM'd them on here, but all to no avail. It was only when I told them via the website contact form that I had reported them to Trading Standards but would withdraw my complaint if they refunded me immediately that I got my refund!

Good luck to everyone else that has had the misfortune to try to buy something from Tack-Up.co.uk, I hope you get your goods/refund soon!
 
Damn!!!!!!!!!

Have been waiting for clipper blades for 2 weeks from them!


Grrr! How annoying. Good job this thread existed - I wouldn't know what was going on otherwise!
 
I hope you get your blades OK :)


if not, theres this and another thread where people have said what they were doing to get their money back, I hope its of some help to you.
 
horserider, thats been on the website since I ordered from them last year, I personally think its so people cant ring them asking for their money back...
 
It's all a complete con, I'm afraid! That way they can totally ignore you. Do not try to call that number as I did last year when I was left hanging in an imaginary queue for over 10 minutes!!! Do not use their contact page to email a message either, as you will be ignored! They know exactly what they are doing, and are just a dishonest dodgy company people should avoid like the plague!!

As I said in the other thread, I can't believe they are still at it and are still getting away with it!!!!

Copy and paste this thread, if you don't already know about it!

http://www.horseandhound.co.uk/forums/showthread.php?t=477533&goto=newpost
 
I put an order through to Tack-up on 24th Feb 2012 and became a bit worried when nothing arrived. They have not responded to emails and, they claim, they are having trouble with their phones. The horrible truth has dawned after I decided to read the reviews on this company. Please, please do not use them - it would appear that myself and many other trusting souls have been well and truly scammed.
 
Oh dear, I really wish I'd checked them out before ordering!!

I ordered some boots on 9th March as I needed them for my BHS exam on 26th March. I emailed them after a week to ask the estimated dispatch time as it was getting nearer and nearer to my exam and... nothing!

Thankfully I have since purchased boots elsewhere so the exam is sorted.

However, I am still £50 out of pocket with tack-up.co.uk. I have asked them to contact me on numerous occasions (email and leaving messages on their voicemail) and nothing.

I have now threatened Trading Standards in the hope that I will get my money back. I can't believe an online store can be run so inefficiently. I too run a small online store, and yes it is not always possible to have the products in stock, but at least keep the customer informed and allow them to change their mind if you can't get stock in quick enough.

Very disappointed, but watch this space!
 
Oh dear indeed. Still messing people about i see. It shouldnt be allowed. Report them to TS leks and Bedsock. Hopefully something will EVENTUALLY be done about this pile of **** store.
 
You should be able to get your money back if the amount is under £100 and you paid by credit card.

I tried the same tactics with Tack-up that all you guys did on here but got no response, so it isn't worth wasting time trying! In the end I contacted my bank and filed a retail dispute claim. I had to give them copies of all emails sent etc - I even gave the bank the link to this forum!! I was, thankfully, lucky and got my money back. My advice would be don't bother contacting Tack-up, just go straight to your bank and when shopping online pay by credit card whenever you can. It's a lesson I've certainly learned from this experience!

Just want to say thanks to everyone who posted about their experience, gave advice etc about this company as I found it really helpful!

Now, to contact Trading Standards, warn other people on other forums and to contact Facebook to get the Tack-up page taken down!! Their website at the moment has clearance sale on it, hmmm!
 
So sorry Leks and Kirstyj to hear you've been victims too. I have a dispute claim form on my desk at the moment ready to send off to my credit card centre who I was in touch with recently. As a matter of interest, if you plug in Tack-Up's address (on their contact page) in 'street view' on Google Maps you will discover that they are operating from a very modest semi-detached house on a council estate and there are two other businesses listed at this address - JB Removals and Storage, and The Building Protection Society (can't find them on the net) which is categorised as a charity on the Google Map page. Draw your own conclusions from this. Is all this within the law? I very much doubt it in which case why can't these people, whoever they are, be STOPPED!
 
I had this email from them yesterday:

Dear JustJasper


We would just like to update everyone on the situation at Tack Up Ltd, as some of you already know, we have been experiencing issues with HMRC VAT Departments AGAIN! This issue has caused a lot of issues regarding customers orders and non delivery of orders over the past few months, The issue with HMRC should have been resolved back in January but unfortuately for us and our customers this still hasn't been resolved.

Because of issues caused by HMRC we have decided not to continue with our VAT scheme with HMRC. Once we receive confirmation from HMRC, we will not charge VAT on any orders to prevent any future issues arising. Obviously at some point we will need to register again but we will make sure we are better prepared so any issues do not affect our customer service,
Any customers that still have outstanding orders will receive a refund shortly, we have sent requests to our card processing company to refund these customers as soon as possible.
As a way of apology when we re-instate the website on to the internet, all our customers accounts registered on our website will automatically be presented with a 15% discount from all our products for a full 6 month period, once logged in you will see the discounted price. We know your probably saying “what a cheek, like i'll order from them again” but when the website relaunches things will be a little different to how we did things before. Here is what will change:

NO UPFRONT PAYMENTS, we will no longer charge your cards upfront, your payments will only be taken when your order is packed and ready to be despatched. Your orders will be shipped the same day as the payment is taken, the card system will just authorise your card to confirm enough funds are available but will not take any money from your card.
For orders paid by cheque or at a pay point outlet in cash, you can cancel your order up to the despatch date, and we will send a refund the same day as long as your payment has cleared at this point, if not a refund will be issued the same day the payment clears.
RESPONSE TO EMAILS - when we relaunch the website we will operate a 24 Hour response guarantee, we promise to respond to emails within 24 hours of you sending your query. If we fail to respond we will credit your account at www.tack-up.co.uk with £10 credit for you to use as you wish. (we will keep copies of emails sent and received as proof of reply, we will not be held responsible for emails entering your spam folders or any issues preventing you from receiving emails)
NEW CALL CENTRE – We will shortly be asking for customers opinions on how to run our new call centre. We will be asking customers at what time of the day they are most likely to ring the call centre and we will try to ensure that our opening hours suit everyone and are available at times they are needed. We will try to allow our call centre to answer every query during your call, but if the need arises for a internal email to be send for someone to answer your query, we will respond within 24 Hours and will use our 24 Hours response guarantee policy for these emails too.
NEW RETURNS POLICY – if you receive a faulty product or we accidently send a wrong item we will pay for the return back to us. When we arrange the collection with you we will allow you to choose the best date for the collection up to 4 working days in advance Monday to Friday Only, but we can not give you a time unfortuately. Any items that have simply been ordered that are the wrong size or you have simply changed your mind will still need to be returned at your own cost, we will only cover the costs of these returns at our discretion.

We will list all the above changes on our website for future reference to our customers.
We are very sorry that some of you have been affected by our issues, but we hope we have cleared up all your questions but if not please don't hesitate to contact us via email at beanlands@googlemail.com

Kind Regards

The Tack Up Team


I still won't touch them with a bargepole though!!
 
Why their being registered or non-registered for VAT should have any bearing at all on their ability to deliver a customers order defeats me :confused:

Equally I'd be amazed if they didn't have control of their own credit card facilities. (Although what's even more surprising is the any Merchant facilities provider is still allowing the to process cards)

Hopefully this miserable little company will be closed down soon
 
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