Up date on being sold an ifor with wooden floor not aluminium

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Stacie_and_Jed

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So this is the reply I received over the weekend. How on earth could she see aluminum floor when it is so blatantly wooden? Also she was only offered more money because it was being sold as having an ali floor and i expect that’s why she had so much interest on it from eBay.
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Dear Stacie,

I was totally shocked by your email reporting the problems you have found with the trailer. The trailer was sold to you in good faith and without knowing about the problems you have indicated below. I lifted the rubber mats to check the floor and saw aluminium not wood so thought no more of it. I didn’t get a mechanic to check it over just before selling it to you so this is why I stated sold as seen on the receipt.

I can assure you that it was never my intention to rip anyone off and I consider that given the level of interest people on e-bay were showing in the trailer and that I had been offered more money than you paid for it which I had turned down because I had agreed to give you first refusal, I do not think you have been ripped off. As I stated in the advertisement the trailer has never let me down while I have owned it and I would not hesitate to buy another Ifor Williams trailer again if I were ever in the market for one.

I am sincerely sorry for the inconvenience this has caused you and while part of me feels that I should ask for the trailer back and return your money to you, I consider that I have acted in good faith and could have held out for more money but to help you, I moved quickly on the sale.

Now what should i do?
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It sounds like she is playing the 'I've done you a favour so have done all I can' card doesn't it.

You could always contact Ebay and ask their advice. Or if you are a BHS gold member you could ring them and see what they say perhaps. Or contact the CAB ?

Can't think of anything else but what do you want the outcome to be? Do you want all of your money back? Or keep the trailer with a partial refund?

Good luck with getting the issue resolved though. Can we have another update when you decide which way you are going with this?

(Don't forget that you only have so long to open a dispute on Ebay)
 
Yes she does doesnt she.

I am putting together another email to her, what do you think so far? I also want to put something in there about seeking advice from trading standards but dont want to sound too harsh.

Dear Bronny,
Firstly thank you for your reply and may i also appologise for my rather agressive email but im sure you can understand my frustration! I went out to buy an ifor with an aluminum floor. I only sold my rice trailer due to the floor being wooden.
I am very happy with the trailer over all and will be keeping the floor wooden but obviously it needs some work doing to make it safe.
I believe you only had so much interest in the trailer and was offered more money because people believed it had a solid aluminum floor. Im not saying your being dis-honest but there is a very obvious difference between a wooden and an ali floor and it would be impossible to miss if the mats had been lifted. I will get some pictures of the floor in the one i brought off of you and some of my friends trailer which has an aluminum floor to show you the difference.
I have sought advice from trading standards and they have told me i am quite within my rights to ask if you would be willing to offer me a partial refund to cover the cost of the repairs to the floor?

How does that sound?

ETA: The bit about trading standards.
 
sounds fine, but it's "apologise" and "bought" not "brought". i'd finish with a full stop not a question mark, and add that if she's happy to have the trailer back instead, for the full amount you paid for it, that's fine too... give her the option. have a price ready to tell her if she agrees to pay for the new floor... which should be ALU... i'd change that bit further up in the email, tell her that you want to get what you set out for, i.e. get the floor replaced with Alu.
 
Sounds good to me.

Have you already been in touch with TS? Or going to contact them?

If you haven't actually spoken to them then suggest saying you will be contacting them with regard to resolving the problem and will contact her with their advice.

If you have then let the email go as it is. It isn't too confrontational but is firm and polite


ETA Agree with above post about being very clear about what you want
 
I think it’s good that you’ve apologized for your aggressive email, softly softly is always the best form of approach initially in these situations.
I would say that you are going to replace the floor for an ali one not mend the wooden one, a) because you said you wanted an ali floor and b) it will cost more so your partial refund should be more. What you actually do after you get a refund is up to you.
Have you checked with TS, if not it may be worth doing.
 
I would be very assertive on your response. I really think they are talking bollcocks!. Of course you know whether you have an ali floor or wooden!

Have you phoned ifor williams to check out the age of the trailer? Do I remember right from your previous post in saying that the trailer is supposed to be 8 years old?

If so, that isn't right. Ours is a 1997 IW with a wooden floor and it's about the age they started using aluminium as standard. Take the serial number off the drawbar & phone IW and they will give you the manufacture date. Ours is in very good condition, well maintained, with the wooden floor replaced fully a year ago (with a new wooden floor) and we were recently offered £1500 for it.

I think I would tell them that you want a refund of £500 (it's true value). or else you will return the trailer for a full refund & costs (return journey diesel). You could persue through small claims, although you are at a disadvantage having signed that 'as seen' thing.

In fact, now I think of that, i think she is totally at it. She's too stupid to know the difference between a wooden and ali floor, but clued up enough to get you to sign an 'as seen' statement on the receipt.!!!


Best of luck, but I would push this as far as you can - also report to ebay.

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Personally I'd make it as neat and tidy as possible - through steam clean and polish throughout, treat the wood as best you can dry it out thoroughly with a heater - and pop it back on eBay with the very best shiny pictures you can do - stating of course wooden floor, you may hit lucky and someone wants to pay enough to recoup most of what you've paid, receipt of course to say sold as seen

Then take someone else with you who is savvy enough to lift mats and kick tyres when you go view another trailer.
 
You bought and signed for the trailer as "sold as seen", so I really think you ought to just accept it in the state it's in.
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Very to the point - i like it
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Yup. I would go with that too.....return for a refund (as she thinks she can get more for it anyway), or she pays to have the floor replaced which we both know she won't do.

What a shame you didn't check the floor when you went to collect it. If I had sold a trailer to replace it with one with an aluminium floor (actually I did this just recently) I'd have been gutted to end with another trailer, same floor. (Mine didn't have the floor as described either...but mine was plastic, so better still. I didn't complain. lol)

I just wouldn't want it. I really wouldn't. B_h_W's advice is good. Give them a call.
 
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You bought and signed for the trailer as "sold as seen", so I really think you ought to just accept it in the state it's in.
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But the floor wasnt seen.
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Im not letting it go. Even if i get no where id still like her to have some grief and worry because she has caused me the hastle of having a trailer which needs work and the trailer was not sold as it was advertised.
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Phone up Ifor and find out the age of the trailer.

My sister sold her Equitrek last week, the guy phoned up Equitrek and they told him it was a year older than we thought it was ( the Equitrek dealer we bought it off lied to us). So we had it back and gave the guy all his money back.

If I was you I would take the trailer back and get your money back.
 
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But the floor wasnt seen.
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Irrelevant!
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Im not letting it go. Even if i get no where id still like her to have some grief and worry because she has caused me the hastle of having a trailer which needs work and the trailer was not sold as it was advertised.
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Exactly my point. You're out to cause this seller grief, when you signed for is "sold as seen".
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Take some responsibility....
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Can i just ask WHY you didn't check the vehicle over BEFORE you paid/towed it away?

Then you would have seen it didn't have an Alu floor/all the other problems...

just because you "won it" on ebay, you didn't have to buy it.

i think you need to ring TS and not email until you know exactly where you stand.
 
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But the floor wasnt seen.
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Irrelevant!
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Im not letting it go. Even if i get no where id still like her to have some grief and worry because she has caused me the hastle of having a trailer which needs work and the trailer was not sold as it was advertised.
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Exactly my point. You're out to cause this seller grief, when you signed for is "sold as seen".
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Take some responsibility....
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If the floor was just wooden i would hold my hands up and say "ok i should have looked, the floors wooden, ill deal with". The floor is rotten! If she lifted the mats like she said she did she would see not only the floor was not alu but infact had two big damp patches. She has sold the trailer to me in a poor state. She is the one who should be taking responsibility not me!
 
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Can i just ask WHY you didn't check the vehicle over BEFORE you paid/towed it away?

Then you would have seen it didn't have an Alu floor/all the other problems...

just because you "won it" on ebay, you didn't have to buy it.

i think you need to ring TS and not email until you know exactly where you stand.

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Because i was stupid and too trusting.
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I didnt win it on ebay it was taken out of the auction and sold to me!
 
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Can i just ask WHY you didn't check the vehicle over BEFORE you paid/towed it away?

Then you would have seen it didn't have an Alu floor/all the other problems...

just because you "won it" on ebay, you didn't have to buy it.

i think you need to ring TS and not email until you know exactly where you stand.

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I didnt win it on ebay it was taken out of the auction and sold to me!

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same thing......

not too sure where you stand TBH...As i said, stop emailing and call TS..

As for its age, i did say on your previous thread that the month/year of manufacture is stamped on each wheel hub assuming they are the original??
 
ifor have always been excellent and super quick at confirming age of trailer. we have phoned them up with lists of trailers seen before and some that were diff colours in and out (which they could say they did for a period of 2 years back in......)

I think you should ring them, if trailer is not stated age it gives you another leg to stand on so to speak.
 
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She has sold the trailer to me in a poor state. She is the one who should be taking responsibility not me!

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No, she sold you the trailer "sold as seen".

I really can't think why you would part with £2K, sign the "sold as seen" receipt and even travel your horse in it, before you checked the floor and now expect a come back
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She has sold the trailer to me in a poor state. She is the one who should be taking responsibility not me!

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No, she sold you the trailer "sold as seen".

I really can't think why you would part with £2K, sign the "sold as seen" receipt and even travel your horse in it, before you checked the floor and now expect a come back
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Like i said i was too trusting - it said aluminium floor on the add so i didnt think to check!!!
 
Her email reply to you has given you an 'in'. There is still room for negotiation for you to return the trailer for a full refund.

Personally I think this is what you should do but it seems to me you are now trying to be vindictive.

The situation you find yourself in is of your own making Im afraid....you should have checked. The fact that the seller has indicated there is a possibility of return and refund should have you hitching it up and taking it back right now instead of getting into a totally pointless and childish argument.
 
I would personally return the trailer for a full refund as she has pretty much given you a get out clause.

Although - "sold as seen" means you handed over the money for the item, as is - regardless of whether you checked it or not it implies that you were happy with the item at point of sale, having seen all the good and bad points.
 
The trailer may be sold as seen, but it was not sold as advertised. If the advert said Aluminimum floor - a big plus point, and it had a rotten wooden floor, the trailer is not as described. I would take it back and start agian.
 
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