Ceifer
Well-Known Member
I’m probably not the best person to be advising as I am a cynic. However I have worked and managed a few livery yards.
In theory your yard manager should manage the situation and speak to both you and the livery to ascertain what the problem is and sort it out in a calm and adult manner.
However in reality this rarely happens.
As others have pointed out, the livery client = money. So the YM maybe reluctant to deal with her for fear of losing her custom.
Also the YM may not be capable of actually dealing with the situation.
YM’s are generally employed on their horse care experience. They aren’t trained on people management.
Having moved out of the industry and had training in managing people and conflict management has made me aware how lax the equine industry is with these matters.
Unfortunately for you OP I’m guessing there isn’t robust way of complaining and if you aren’t happy with the situation you’ll be advised to find something else.
To deal with it I would do as others have suggested and be adult about things. Keep in communication with your YM and explain that everything you are being asked to do by the livery you are doing. I would advise against having her text you and she needs to communicate via the YM.
Also I would ask for a sit down with all of you to discuss the problems and come out of it with a resolution (hopefully for the livery to wind her neck in )
I would love to say I’ve had positive experiences. But I didn’t. It was a very tough 12 years I’m not saying it’s right, but that’s how it is.
I have been screamed at as a junior groom and had to call the police when I was a YM when a livery client was verbally abusive and threatened a groom with violence.
I wouldn’t change the career I had as I met some great people, rode some awesome horses and travelled with my job.
But it’s hard and horses attract some of the best people in the world and utter ar*eholes very few in between
In theory your yard manager should manage the situation and speak to both you and the livery to ascertain what the problem is and sort it out in a calm and adult manner.
However in reality this rarely happens.
As others have pointed out, the livery client = money. So the YM maybe reluctant to deal with her for fear of losing her custom.
Also the YM may not be capable of actually dealing with the situation.
YM’s are generally employed on their horse care experience. They aren’t trained on people management.
Having moved out of the industry and had training in managing people and conflict management has made me aware how lax the equine industry is with these matters.
Unfortunately for you OP I’m guessing there isn’t robust way of complaining and if you aren’t happy with the situation you’ll be advised to find something else.
To deal with it I would do as others have suggested and be adult about things. Keep in communication with your YM and explain that everything you are being asked to do by the livery you are doing. I would advise against having her text you and she needs to communicate via the YM.
Also I would ask for a sit down with all of you to discuss the problems and come out of it with a resolution (hopefully for the livery to wind her neck in )
I would love to say I’ve had positive experiences. But I didn’t. It was a very tough 12 years I’m not saying it’s right, but that’s how it is.
I have been screamed at as a junior groom and had to call the police when I was a YM when a livery client was verbally abusive and threatened a groom with violence.
I wouldn’t change the career I had as I met some great people, rode some awesome horses and travelled with my job.
But it’s hard and horses attract some of the best people in the world and utter ar*eholes very few in between