would you be annoyed?

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I love my Spanish horse

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some late night musings really, some of you may remember my post a couple of weeks back about a particularly antisocial and unfriendly yard and its yo, and whether i should move my pre stallion to a busier but much friendlier place.
Anyway decision hasnt been made thus far but think today may have just tipped the balance in favour of moving. Basically i found a lump on Res's rectum the other day, and being a grey automatically called vet out who came today, took biopsy and will find out friday the results but is most likely melanomas, not unusual i know but only had him a month and he's only just turned 7:(
So, i text to yo night before saying that basically getting vet out can you leave him in today, didnt get reply which fair enough i thought as only text to let know whats going on and didnt specify what it was about at that stage. After vet leaves and try ringing yo again to basically say whats gone on before she goes to work (another issue as horses left on own all day long) no answer, try again, still no answer to leave text saying he's been doped but is ok and can she please keep an eye on him, and only turn out if she's around and can make sure he stays settled. I have to leave for work at this point as couldnt get whole day off, but come back later to find he's been out in field all day, has sweated up so prob been pratting around as he often does and wound has bled slightly more down his leg, although thankfully not enough to call vet back out again.
So would you be annoyed at this? I never got a reply or call back regarding what the vet was even coming out for, she turned him out without checking it was ok with me first when in my mind id asked her not to, and left him alone all day knowing he'd been sedated and had a lump removed that needed stitches. Luckily didnt have much and had come round pretty well or i wouldnt have left him at all, but im paying her for full care and just doesnt feel thats what he's getting even when something like this happens. Its not just that but also her blatant lack of care, compassion or interest in a customers horse really does pee me right off, not once did she ask if he was ok, what it was about or did anything other than chuck him in the field despite me saying not to:(
 
I read all that expecting to say something about it depending on what type of livery you're on but that I'd hope any YO would keep an eye out/follow instructions/have better communication in the event of a veterinary situation...but you're on FULL livery?! :eek: Yes, I'd be annoyed...I'd be moving post-haste :mad:
 
Thanks for the reply pookie, its part livery technically as she doesnt ride or excercise him (thank god!) But yes is totally responsable for his care as i can usually only make it down 3 or 4 times a week. Its just her lack of interest that totally oustounds me, how someone can run a livery yard and apparently care so little about one of her customers horses. Needless to say it isnt a very busy place, think will be moving tbh
 
Yep completely mad too!:eek:

I would move ASAP as for a start you are paying for a service that you are not receiving. Quite concerning really about her lack of care etc. Are there many of you at this yard?
Unless she was incapacitated for some reason or she had lost her phone somewhere there is reallly no excuse in my book.

Good luck for the biopsy results, ive got my fingers and toes crossed for you:)
 
I think anyone would be annoyed! Does she normally reply to texts? Just the fact you're not on DIY makes it unacceptable to me! Sounds like you'll be moving and I really hope the results of the test aren't too worrying...
 
I would be very annoyed I am not on any kind of livery, but I just imagined your situation and thought about if I was looking after your horse.

Please move that is all I can say.
 
I'd move.

You can't trust this YO with anything it would seem. Put it this way, if your horse did have something majorly wrong and needed lots of care and visits during the day to see if he was fine and report back to you - would you feel comfortable and trust this person?

I wouldn't!
 
pookie said:
I read all that expecting to say something about it depending on what type of livery you're on but that I'd hope any YO would keep an eye out/follow instructions/have better communication in the event of a veterinary situation...but you're on FULL livery?! :eek: Yes, I'd be annoyed...I'd be moving post-haste :mad:
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This was exactly my reaction. Not good enough at all, and very rude and uncaring not to have replied to a text in these circumstances. She/he seems to care little for either horse or owner.
 
Did she actually get your message in the end? I don't think I would have rested until I knew she was 100% aware of the situation. Can you not put up message white boards outside stables in case of this type of issue? I think I would have pinned a big notice on his door as a last resort when the line of communication had obviously failed. I have to say though - if I send a text message to someone I employ/pay for services, I would expect a response.
 
Well... you're on a yard where you know that the owner isn't there all day, she goes to work. So no, I wouldn't expect that she should "keep an eye" on him. I think if you wanted your horse attended to during the day then you should have done it. You're on "full" livery only to the extent that you pay for the service that was in place when you went there.
You texted her and asked her to only turn him out if she was around. Now, I think that could be misinterpreted - you didn't say if she was going to stay up and watch him. She may have gone up, found him looking fine, and as she was around she turned him out. Knowing that she isn't regularly up there all day, I think it would have been unreasonable to text her and even suggest that she might want to turn him out and "keep an eye on him" while he was out.
He was only lightly sedated, personally I wouldn't keep a horse in all day for that, so it's quite feasible that he was fine to go out when she got there. He was all sweated up because he'd pratted around - as he often does. So how is that her fault? He could have pratted around and got hot on any hot day.
Last, his wound bled a little, but doesn't need the vet back. I think that's pretty minor, but if you had any concerns that it might bleed you should have asked for him to be kept in.
I know that's against the grain, but I've been on livery similar to yours in the past and I wouldn't expect a YO to be "totally responsible" for the horse's care to the point where she was supposed to take time off work to keep an eye on client's horses, or be on the yard all day. I think you should move, because if you can't go to see your horse every day you probably need to pay for real full livery on a yard with the staff to support that. Having said that, a lightly sedated horse might still have gone out once it had worn off, pratted about a bit as was his habit, and had a little bit of a bleed from the site where a biopsy had been taken - even if staff had been about.
 
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You will be moving because the yard does not meet your needs. There is no one there all day, and no one replies to important messages, or communicates in any way. If you are not there every day or cannot cover in an emergency then you need a place where this cover is available.
To be honest there may be two sides to this story, did you accept the situation when you agreed the livery, or did you only find out after that the YO had a full time job and that no one was there during the day.... to be honest this is no good for a stabled horse, anything can happen.
If the YO is at work she may not have access to her mobile 24/7, and if she is working she can't be dealing with your requirements.
I would have expected a response to an important text.
If you are only there a few days per week you need full livery, that is quite clear.
 
Have to say, I agree with Tiny.
if I had not received a reply then I would of put a notice on his stable door where I was 100% sure she would see it.
did you ask her if she had received your messages?
As you have decided to move, this issue will be solved.
 
Thanks for the replies everyone, no i am 100% sure she got the text and was aware its just her being how she is.
Tiny i wasnt aware when i moed to this place that she was out for a big chunk of the day, thats why im not happy as she led me to believe i could leave my horse in her care without a worry and he's be pretty much taken care of. As said the only thing not included is excercising, so dont see what difference it makes between that and full as he gets enough work between me and my trainer for his needs. Being on this type of livery, yes i wouldnt expect it to cover EVERYTHING such as holding him for vet, clipping etc, and yes i was eventually aware or her work situation but again like i said not until about 2 weeks after id moved. Regardless of her turning him out, yes he seems fine and could have pratted around anyway, thats fair enough but most days he hasnt been sedated and i did make it very clear i didnt want him out unless she was going to be around just incase.
Its the fact that she knew he had vet out and xyz done, and couldnt be arsed to send me a quick reply or ring back to even check if he was alright. I think any yo with a horse on their yard, let alone on full care should at least show some degree of concern and give a *****, even if their management of them doesnt change. I didnt have anything to make a note out of or of course would have put notice up, but tbh am 99.9% sure she got my texts as its not unusual for her not to reply, one was the night before when she wasnt working, and when she does works its only as a pa at a yard down the road so always has it on her.
 
If she got the texts and ignored them, not even entering into discussion with you then yes id be well pissed, but tbh , i personally wouldnt have left my horse without making sure all was in place, id have stuck a big note on his door asking for him to be left in rather than risk him hooning around after a biopsy when your not guarenteed someones going to be around if it goes pear shaped.
When you put your horse there did you not know they were left unsupervised most days ?
I think id move to somewhere more reliable if i depended on that level of help due to my own committments.
I hope your boys okay after his wee op .
 
I think this yard isn't right for your needs. If you are only able to see your horse 3 or 4 times a week, you need a more available YO, one with whom you can communicate easily and be reassured that any specific instructions are being dealt with.
There's nothing more stressful than being stuck at work and not knowing if your request has been met or not.
 
marydoll said:
If she got the texts and ignored them, not even entering into discussion with you then yes id be well pissed, but tbh , i personally wouldnt have left my horse without making sure all was in place, id have stuck a big note on his door asking for him to be left in rather than risk him hooning around after a biopsy when your not guarenteed someones going to be around if it goes pear shaped.
When you put your horse there did you not know they were left unsupervised most days ?
I think id move to somewhere more reliable if i depended on that level of help due to my own committments.
I hope your boys okay after his wee op .
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No i didnt know this was the setup before sadle or would have seriously affected my decision to move there, esp as i chose this yard specifically as she lives on site, when she's not working at least! Yeah i prob should have stuck a big note up, but honestly thought that with 2 missed calls and 3 texts explaining what had happnened, and can she leave him in until she's home from work so can keep an eye on him would be enough for anyone. Tbh am pretty upset that the horse ive had all of 5 minutes has prob got melanomas, and maybe just wanted a bit of support more than anything as not really anyone else there that can turn to for advice or support:(
 
No I wouldn't be annoyed.

You know that the yard does not meet your requirements, and so I would have made the veterinary appointment for a day that I could be there too all day.
 
Sounds like a lesson learned and make sure you have a contract in place that meets your requirements next time. Sadly, a lot of stabled horses are left alone for most of the day, some people wouldn't bother about it. (I would, but then I wouldn't stable a horse all day unless it was ill. After recovering from sedation mine would normally go back out).
 
amymay said:
No I wouldn't be annoyed.

You know that the yard does not meet your requirements, and so I would have made the veterinary appointment for a day that I could be there too all day.
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Well excuse me for wanting the best for my horse, and doing the right thing in getting the vet out asap when i noticed something potentially serious not waiting a week until i my next day off. I didnt know she was going to take the whole lump out, and regardless of the yard meeting my requirements im still owed a duty of care until i move, and i think its a bit wrong that the person who runs it couldnt give a fig when one of her liveries horses needed veteriinary treatment for soemthing potentially serious.
 
Tinypony said:
Sounds like a lesson learned and make sure you have a contract in place that meets your requirements next time. Sadly, a lot of stabled horses are left alone for most of the day, some people wouldn't bother about it. (I would, but then I wouldn't stable a horse all day unless it was ill. After recovering from sedation mine would normally go back out).
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Well the only lesson i need to learn is she clearly doesnt care about me or my horse and that i should move pronto, its not my fault she was very economical with the truth when i went to look at the place about what full care is, and how much she's around during the day. Maybe i was a bit gullible and the lack of other liveries should have set warning bells of, but dont think i should be judged to harshly for taking someone that runs apparently cares abut horses at face value. And just to add he isnt stabled all day at all, normally he's out in the field for at least half a day and is fine without constant supervision. I only wanted him kept in yesterday, or supervised if he did go out due to the exceptional circumstances
 
amymay said:
I haven't said that you didn't. But as you know that the YO works, and would not be around to do what you wanted, why put either of you in that position?
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Because her car was still there when i left as she hadnt left for work yet, she normaslly goes earlier so thought she may have day off for some reason, but wasnt on yard and cant just get up to the house unanounced hence why i rung instead. She also comes home at lunchtimes which was when i was expecting her to check on him. Obviously i know she's not there all the time and was happy he was ok or i wouldnt have left him myself. All i asked that if she could check he was ok when did come back at lunchtime, and if did turn him out that she didnt leave him out alone when went back out to work an hour later, which is exactly what she did. Like i said though its not just about that but her apparent completely uncaring attitude towards me and my horse
 
Like i said though its not just about that but her apparent completely uncaring attitude towards me and my horse
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Which is presumably why you made a post some time ago about moving yards.
 
Natwood said:
Well the only lesson i need to learn is she clearly doesnt care about me or my horse and that i should move pronto, its not my fault she was very economical with the truth when i went to look at the place about what full care is, and how much she's around during the day. Maybe i was a bit gullible and the lack of other liveries should have set warning bells of, but dont think i should be judged to harshly for taking someone that runs apparently cares abut horses at face value. And just to add he isnt stabled all day at all, normally he's out in the field for at least half a day and is fine without constant supervision. I only wanted him kept in yesterday, or supervised if he did go out due to the exceptional circumstances
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Unfortunately there are those on here who are 'wholier than thou' so just ignore the ignorant and judgemental posts. Everyone in life makes mistakes, some big and some small, but like everything in life you make mistakes to learn from. Not all people are who they say they are and this YO sounds like a complete numpty so your better off looking elsewhere and trying again. Maybe go and visit a few liveries and speak directly to people there and see if any of them feel better for you?
 
amymay said:
No I wouldn't be annoyed.

You know that the yard does not meet your requirements, and so I would have made the veterinary appointment for a day that I could be there too all day.
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This ^^^^ & if its important don’t text make the effort to actually speak to the person.. Texts can so easily go astray or as seems in this instance be misinterpreted.
 
Really it doesn't sound like full livery to me, just like all inclusive assisted livery, in that yo has responsibility for daily jobs & not much more. And to play devils advocate, if the price you pay reflects that she is entitled not to want the responsibility of dealing with extra jobs. I'm not saying its not rude not to reply to texts, but from her pov she maybe thought that any extras are your responsibility to organise not hers. Either way, whether she's entirely in the wrong or not, it doesn't suit you so just move.
 
amymay said:
I think you're confusing holier than thou, with good old common sense.......;)
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Well unfortunately everyone has different ways of doing things and therefore doesnt always 'do right' in other peoples eyes:p

Hopefully this has been a wake up call for OP and will look elsewhere until they find something more suitable.:D
 
What common sense would that be amymay? The fact that my horse is on full care livery, and whilst i know owner isnt around a lot of the time she is back at lunchtimes and it was a simnple enough request that she could have easily performed in that time just be listening to me. I wouldnt have had any problem if he'd been left in all day, it was the fact he'd gone out and been left i take issue with. Yes i maybe was gullible in choosing this place that was dead quiet, but she never once said about having to work mon-fri and made it pretty clear my horse would be totally taken care of when i wasnt there and alll i needed to do was turn up and ride, tahts what im paying for after all. Yes ideally i would have been there all day to save the hassle, but i chose to get the vet out sooner and find out what this lump was rather than risk leaving it another week, with the assumption that she could at least follow basic instructions when she was there.
Yes m_g im aware texts can go astray, thats why i tried calling her twice and left a voicemail aswell, not sure what else i could have done as she wasnt on the yard at any of the times i was there
 
Hanzybaby01 said:
Well unfortunately everyone has different ways of doing things and therefore doesnt always 'do right' in other peoples eyes:p
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Mmm, possibly.

However, as the YO works full time, I'm not sure how the OP expected them to be able to do what was asked of them (via text.....).

This yard doesn't suite the OP's requirements for full livery, and she's posted on here before at great length at how it isn't working for her.

Therefore, to my mind, it was ill advised to assume that what was requested of the YO could actually be achieved (or even expected to have been achieved).
 
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