Recent content by Illusion100

  1. Illusion100

    PETPLAN AND THEIR TOTALLY ABYSMAL SERVICE

    It should have been designated directly to a claims handler. I imagine things have moved on and perhaps claims are computer stored now instead of paper folders. I don't have any other advice other than your claim history hasn't been stored properly. Best of luck, no one needs this stress...
  2. Illusion100

    PETPLAN AND THEIR TOTALLY ABYSMAL SERVICE

    Hope I'm reading this correctly as in this is a continuous claim and therefore the 3rd time you've claimed for the same condition? If so, it seems like they have lost your claim folder.....which should be kept in the storage library...
  3. Illusion100

    When you think you've heard it all....

    Can I ask what weirder stories from similar sources?
  4. Illusion100

    When you think you've heard it all....

    Probably my fault for not explaining properly! I've no idea who the contact is in correct council area, so will just email the gentleman I spoke to before for clarification. I'm disappointed I haven't heard anything back yet.
  5. Illusion100

    When you think you've heard it all....

    Thanks a lot for this, much appreciated.
  6. Illusion100

    When you think you've heard it all....

    I just called the BHS team as far as I know and got put through to the complaints department for a BHS approved livery yard. They have sent official complaint form after refusing to do a spot check. The complaint I made to local council animal welfare is seperate
  7. Illusion100

    When you think you've heard it all....

    Thanks Teapot, it was previously a riding school but that element was closed down years ago. It is now just a livery yard. Unfortunately a current livery there has also had to contact Police. I hope the Police start to join up incidences. They are also contacting council animal welfare and...
  8. Illusion100

    When you think you've heard it all....

    The council member I was called by asked for photographic evidence to be emailed, I sent around 12 photos just to get the point across, he said he would forward them but I haven't heard anything since. I definitely understand yards being given automatic re approval due to this pandemic. I...
  9. Illusion100

    When you think you've heard it all....

    And I will be putting in an official complaint to BHS. I'd like to know whether they know what is going on there and to remove approval status, or explain why they repeatedly give approval status if they know what is going on there.
  10. Illusion100

    When you think you've heard it all....

    I tried to contact the RSPCA in Northern Ireland, with regards to horses you are given the only option of council animal welfare department, which I contacted approx 2 weeks ago. But I'm also going to contact Trading Standards
  11. Illusion100

    When you think you've heard it all....

    I hadn't thought about Trading Standards, thanks for this.
  12. Illusion100

    When you think you've heard it all....

    I was quite taken aback. The yard was also given automatic repeat approval for 2021 in lieu of an inspection due to covid.
  13. Illusion100

    When you think you've heard it all....

    I'm putting in an official complaint to BHS, along with following up my complaint to council animal welfare. If nothing is done, then I won't have an issue going public about the place with various incidences and photographic evidence. A number of former liveries are prepared to contribute...
  14. Illusion100

    When you think you've heard it all....

    Yes, it is the same place. Along with the backed 3 yr old with the crooked pelvis and tail plait saga. Approx a week prior to the horse euthanased due to hole in head, another horse required hospitalisation at vet clinic due to severe/extensive barbed wire lacerations. The yard is located on...
  15. Illusion100

    When you think you've heard it all....

    Reported nearly 2 weeks ago, however the gentleman said they don't have jurisdiction over that area and would forward to relevant colleague. I haven't heard anything since. Following up next week.
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