cheekywelshie
Well-Known Member
Tomorrow I should get an email saying the money has gone through, if not no idea where it is! I will ask for that invoice.
I'n so glad he's home and having a bite of grass. Hurray!!
The RVC behaviour is pretty shocking. My friend had hers there a few months back and she had to settle up on the day without a full invoice too. I appreciate the issues with non-payers but this was a a real eye-opener for me. I hope you take it further, threatening court action without even invoicing is no way to run a business.
Have you tried the apple flavour electrolyte powder? I used some in summer and my horse thought it was just marvellous. Apple juice is a lot cheaper mind! Mine barely touches his water when on soaked hay in winter.
Really glad to see pics and hear he's feeling perky. Keep the poo updates coming...
I had to settle up before leaving with my are who had an eye operation for a carcinoma. That as fair enough, I knew in advance the rough price, I was shown the horse, shown the office, paid by card, all nice and civilised. I knew in advance that this would be required, so had enough money in my current account ready and waiting, which I sorted out on the phone. When I arrived, the invoice was waiting.
So yes, payment before collection is usual.
That is VERY different to being contacted and having money demanded at the drop of a hat, in work hours, and court action threatened before you had a chance to sort it, with no invoice.
I had a colic refered to Rainbow Equine Hospital a few weeks ago. I collected the mare once allowed to and the invoice was sent 10 days later. No one asked me to pay any earlier and the bill was within the estimate.
Mine was estimated 5-8k, with I assume the 8k being for complications. I paid 1k an hour after he had been admitted. Obviously they need to rethink that because my horse had complications and the bill came in at 9, 250. I paid that in full on Friday requested an invoice today still nothing.
So it’s ok for me to be harassed but then no invoice provided - well why bother because they have their money now. I can’t help feeling bitter about this and almost thinking of changing vets who refer to another practice ie Newmarket. But perhaps it’s the same everywhere ( not about wanting money before leaving but the method in which that’s communicated) .The method of communication was poor (they obviously had my email to send the legal action threat so why not contact via email before sending a letter? No attempt was made to contact me on the second number I provided. And yes, I did ask the vet for the amount but didn’t even think about contacting finance myself at that time or even think they may have tried to contact me because I was too worried about whether my horse was going to pull through - I also naively thought they would ring me on the number the vet had or contact the vet to find out how they were contacting me - I had no contact details for the finance office, no email etc. My local vet always sends an email with the amount with details of how to pay.
Hearing all this has convinced me I am doing the right thing in never considering colic surgery, or indeed any other major vet hospital intervention. If you have to pay up front in spite of being insured, how many people can lay their hands on large amounts of cash at a moments notice. I know I couldn't and my credit card only goes up to £3k.
Mine was estimated 5-8k, with I assume the 8k being for complications. I paid 1k an hour after he had been admitted. Obviously they need to rethink that because my horse had complications and the bill came in at 9, 250. I paid that in full on Friday requested an invoice today still nothing.
So it’s ok for me to be harassed but then no invoice provided - well why bother because they have their money now. I can’t help feeling bitter about this and almost thinking of changing vets who refer to another practice ie Newmarket. But perhaps it’s the same everywhere ( not about wanting money before leaving but the method in which that’s communicated) .The method of communication was poor (they obviously had my email to send the legal action threat so why not contact via email before sending a letter? No attempt was made to contact me on the second number I provided. And yes, I did ask the vet for the amount but didn’t even think about contacting finance myself at that time or even think they may have tried to contact me because I was too worried about whether my horse was going to pull through - I also naively thought they would ring me on the number the vet had or contact the vet to find out how they were contacting me - I had no contact details for the finance office, no email etc. My local vet always sends an email with the amount with details of how to pay.
Pragmatism is not shameful or heartless. I haven't the money for the surgery nor the emotional resources to deal with the aftercare. If I had millions though, yes, of course I'd have a go as long as everything allowed a fast intervention.Hearing all this has convinced me I am doing the right thing in never considering colic surgery, or indeed any other major vet hospital intervention. If you have to pay up front in spite of being insured, how many people can lay their hands on large amounts of cash at a moments notice. I know I couldn't and my credit card only goes up to £3k.
OP, I presume your horse wasn't insured. This makes a difference whether you can leave without paying.
Recent vet school visit, was told would need to pay on discharge as no pre authorisation from insurance company.
As it was, they said no need to pay they would claim direct. Then contacted with invoice for the balance .
If uninsured was told full payment on discharge.