liveryblues
Well-Known Member
I am absolutely disgusted with Frogpool manor and will never buy from them again. I ordered 3 pairs of breeches last week, I missed the delivery man then had to wait 2 days to collect them as he had taken them to a local-ish post office for me to collect. Said post office is only partime!
I collected the parcel in a rush ( onway to horses etc).
Anyway I get home turn parcel over to find that although not very noticable as parcel is long and flat that it hasnt been sealed properly. It was one of them blue mail order thick polythene bags that are impossible to open where they have been sealed without tearing. I usually open with scissors. Inside there is only one pair of breeches but the invoice says three?
I phone Frogpool immediately and they confirm that three were sent. I explain I have only one pair and that the parcel was not sealed properly and offer to send pics of the parcel etc.
Lady at frogpool says great.. send pics we will raise it with parcel force etc, it could take upto a couple of weeks to get money back.
Now this is were I get really annoyed! Lady phones back the next day after receiving pics to say... she has raised it with parcel force and they will not accept liability because I should not have signed for a damaged parcel. I say the parcel was not damaged ( I had allready explained this) but on getting it home and turning it over, it clearly hadnt been sealed properly. The sticky strip was lying flat to the parcel but has clearly not adhered. Lady then says she is really sorry but there is nothing they can do. So in other words I am now over £110 out of pocket for items I did not recieve but have paid for. I have offered to send them the parcel packaging so they can see for themselves it was not sealed (this of course would make them liable as the parcel was not damaged in transit more sent out without being sealed properly)
They maintain they would not send a parcel out like that, even thought I can prove it.
I am disgusted as I have paid for three pairs but have recieved one.
Frogpool are refusing to refund me I am gutted I now cant afford to replace the others & instead of three new breeches which I desperately needed, I have only one.
Cookies & ice cream for getting this far. I should of titled it massive rant!
I collected the parcel in a rush ( onway to horses etc).
Anyway I get home turn parcel over to find that although not very noticable as parcel is long and flat that it hasnt been sealed properly. It was one of them blue mail order thick polythene bags that are impossible to open where they have been sealed without tearing. I usually open with scissors. Inside there is only one pair of breeches but the invoice says three?
I phone Frogpool immediately and they confirm that three were sent. I explain I have only one pair and that the parcel was not sealed properly and offer to send pics of the parcel etc.
Lady at frogpool says great.. send pics we will raise it with parcel force etc, it could take upto a couple of weeks to get money back.
Now this is were I get really annoyed! Lady phones back the next day after receiving pics to say... she has raised it with parcel force and they will not accept liability because I should not have signed for a damaged parcel. I say the parcel was not damaged ( I had allready explained this) but on getting it home and turning it over, it clearly hadnt been sealed properly. The sticky strip was lying flat to the parcel but has clearly not adhered. Lady then says she is really sorry but there is nothing they can do. So in other words I am now over £110 out of pocket for items I did not recieve but have paid for. I have offered to send them the parcel packaging so they can see for themselves it was not sealed (this of course would make them liable as the parcel was not damaged in transit more sent out without being sealed properly)
They maintain they would not send a parcel out like that, even thought I can prove it.
I am disgusted as I have paid for three pairs but have recieved one.
Frogpool are refusing to refund me I am gutted I now cant afford to replace the others & instead of three new breeches which I desperately needed, I have only one.
Cookies & ice cream for getting this far. I should of titled it massive rant!