#### kajabe

##### Well-Known Member

Hi, I really need advice.

I bought what I was told as, a 17" wintec saddle for my mare almost two years ago. She is now retired so I decided to sell it. As I was told it was 17" that is what I advertised it as. It was bought by a lady a couple of weeks ago.

She has now said that actually the saddle is 17.5" and it cost her £40 in petrol for her to come and collect it and £40 for the saddle fitter to come and he told her it doesn't fit. She wants a full refund, me to pay p&p to send it back and for me to pay the £80 expenses as well! This saddle on it's own was bought for over £350 and she only paid £160 incl over £50 worth of accessories. So she was getting a bargain really anyway.

What should I do? I've never sold anything before so don't know where I stand on things like this?

Thanks

**edit: she asked me when collecting it was it definately 17" and I said

'to my knowledge, yes. It was sold to me as 17"' so she knew I hadn't measured it**

I bought what I was told as, a 17" wintec saddle for my mare almost two years ago. She is now retired so I decided to sell it. As I was told it was 17" that is what I advertised it as. It was bought by a lady a couple of weeks ago.

She has now said that actually the saddle is 17.5" and it cost her £40 in petrol for her to come and collect it and £40 for the saddle fitter to come and he told her it doesn't fit. She wants a full refund, me to pay p&p to send it back and for me to pay the £80 expenses as well! This saddle on it's own was bought for over £350 and she only paid £160 incl over £50 worth of accessories. So she was getting a bargain really anyway.

What should I do? I've never sold anything before so don't know where I stand on things like this?

Thanks

**edit: she asked me when collecting it was it definately 17" and I said

'to my knowledge, yes. It was sold to me as 17"' so she knew I hadn't measured it**

Last edited: