Oldencraig orders

My hat came today, yayyyy :)

It's gorgeous, I love it. She said to me yesterday i'd recieve it early next week so it's just a bonus!

Hold on people, I'm sure you'll all recieve your items!
 
Well...my hat has arrived except its th wrong blinckin one!!


Has anyone recieved a Champion ventair evolution size 7 in navy when they ordered a black one?

Apparently someone has just rang in before me saying they got a blue hat rather than the black one they ordered.....is it someone from here?? They have mixed up our hats (grrr....) We should just swap our hats directly- would be far easier than going through oldencraig thats for sure!

I rang the shop, again to be told the bandages and NS bit i ordered had not arrived and should be here soon- they hope before the end of the week.....hummmmm i dont think i believe them. What gets me is that i havent recieved anything in any of my packages saying what should be in there or anything....its shambolic....
GAHHHH
 
I just called them and the girl had no idea when the jaguar stuff will be in :(
Bit rubbish as to my other items too!
Will hold on for a week or so.... And not hold my breath!
 
SummerxStarsx said:
My hat came today, yayyyy :)

It's gorgeous, I love it. She said to me yesterday i'd recieve it early next week so it's just a bonus!

Hold on people, I'm sure you'll all recieve your items!
Click to expand...


What hat did you get SS? I'm still waiting for a JT Ultra Leather hat to arrive.

Also, has anyone had their Jaguar bridle and not recieved either reins or supposed spare chedk pieces with it ???
 
Yay somebody phoned me back. Only to say that they still don't know what has happened to my order but will "Throw a few things together just to get something out to me"
I won't hold my breath but at least somebody rang me!! I feel all "Special" now!!! :-D
 
I placed an order as I wanted a new hat. Added a couple of extra little bits as well. Not a happy bunny as the hat was in stock and paid for. I then received an email saying the hat was out of stock and I will be refunded. I now have some very expensive purple spray and hoof picks!
 
Have just spoken to them, the girls are just unpacking a box of NS bits, I have everything crossed that mine is in it somewhere! The bad news is that they have no Anky bandages in white, not sure about other colours, and dont know when they will be arriving. She is going to substitute another make of white fleece bandage so I shall be watching my poor postie even more closely for the rest of the week!! Chins up peeps, lets hope we are able to bring this post to an end soon :)
 
I rang yesterday lunchtime to see where the helmet I'd ordered had got to. Gave them the order number and they said it was out of stock until at least the end of this week. Got back to the office after lunch and it had been delivered whilst I was out. Amazing ;)
 
Recieved 1 of my 5 items ordered straight away and then another 2 yesterday, so still outstanding 2 items, have not rang them asi can see that they have been totally inundated by the demand the sale created.

I will leave it another week or so and then see where things are upto, i do believe that everyone will receive their orders eventually.
 
I ordered on the 9th...still not items!

I chased up my order last thursday and I was told my NS bit had arrived that day and would be posted out to me, still nothing.

Another phone call tomorrow I think!
 
i've still got diddly squat! Wish i hadn't bothered really :-(

Oh well, you live and learn..... i'm fast becoming to hate purchasing off t'interweb! After this experience, i'm only going to purchase through my very trusty local tack store....support the shops i say!
 
Am also still waitting for a few items, but at the end of the day I/we have saved 50% off the tack shop prices and times are hard for all. The items will turn up this week or next am sure, when OEC get deliverys and having saved ££££ am happy to wait :)
 
Don't all internet sellers state in their T's & C's that deliveries can take upto 28 days? I never expect mail order to get to me as quickly as eBay stuff!
 
Sorry if this has been included somewhere in the thread but did anyone else have problems using a Maestro card? There isnt the option to choose this type of card on the Sage payment page?

I have never had this problem before (not taking this type of card?!??!)

Thanks
 
I just received a call to say that the breeches that I had ordered are out of stock and will not be coming in - they offered me alternatives though. Same with some gloves I ordered.

I think the sale included everything they had in the shop + anything they had already ordered and hadnt been delivered. Therefore, when the deliveries arrived, they found some of the items hadnt been sent and I dont believe that they are ordering any most stock. So basically, it is a stock clearance but they are waiting to see what else is being delivered by their suppliers.
 
Still not a sausage even after promise of delivery.
Over 2 weeks now and hearing most people have received something. Wish I hadn't bothered now but think I have had all this annoyance so need to stick it out now to get my items :-(
 
Still waiting on mine too; hoping the delivery of NS bits they had yesterday will mean my order is winging it's way to me soon.....*fingers crossed*.
Fab offer but maybe they didnt realise the uptake on it is all I can think.
Hopefully I'll get it before the weekend anyway; otherwise I will be super peeved off!
 
im still waiting :( Flippin postie caught me on my way to work as well, with another parcel for OH!! Was all excited for a brief moment when I saw him waving a little grey parcel at me across the close, didn't last long, not big enough to be bandages, its probably yet more copmuter spares!!
 
Right I've had enough of being nice about them. Just called about my bridle and was told they weren't in stock. I asked why it said it was in stock when I ordered, and she said it was a shop as well as online and the website wasn't updated in real time. I pointed out that this wasn't made clear on their website, and to say something was "in stock" implied it was available for distribution. They then charge a fortune for fast delivery. She told me that's what the courier charged, albeit I pointed out to her that the parcel I received so far had £2.32 worth of postage on it:rolleyes:

She got a bit snooty and tried to refund me, which I actually don't want her to do. She said they were waiting on the supplier and apparently "couldn't" (wouldn't?) get in touch with them to find out when they would supply the back orders.

I'm a bit p'd off with her tone to be honest, and the fact she thought it was perfectly acceptable to charge my card even though they couldn't provide the goods. I think she was so keen to refund me because I sounded like I might be trouble :p. A refund would be too easy though!

<goes off to search the rules about distance selling>
 
I ordered some pikeur breeches a Toggi GBR hoody and polo shirt ,hoof stuff and hats. Complete shambles, hoody came with one hat , no invoice or delivery note included so did'nt know what was happening. Phoned shop to be told everything else out of stock even though money taken immediately. Told me they had the top in (had ordered a large as for dad) sent me a cheaper top in x-small , by now completely fed up so kept it .Was told would be refunded for breeches and hoof stuff , that was two week ago
 
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