Oldencraig orders

Well, with my cynical hat on, this sale looks to me like a desperate move to get cash in. It is extraordinary to think that it makes good business sense to restock at current prices yet still supply at 50% discount. Mark ups on saddlery goods are no way good enough for anyone to be able to supply goods at these prices. My feeling is that everyone who has been told that their orders are out of stock will not get them, but will eventually get refunds.
I shall continue watching this thread with keen interest!
 
I have a feeling I'm not getting my bridle :(.
If it's not arrived on Monday I'm going to call and ask for a refund. I also think it smells a bit fishy. Oldencraig is up for sale (for a vastly overinflated price IMO but hey ho) and I think the tack shop must be closing down or trying to get money. They'll be hell to pay if I don't get my refund but if they are going into administration (you never know!!!) then who knows if we will get any money back... :(
 
By the way I'm just wildly speculating of course but you have to think... The place is up for sale and the tack shop is doing a sale of 50%. who does a 50% sale unless they are closing down??
 
The fashion industry works on far greater margins than the saddlery one & things like bits & bridles are not seasonal, unlike fashion clothing. Next will not reorder an item which is being offered in the sale, especially not if they are paying more than they are offering it for. I'm thinking particularly of the NS bits. Oldencraigs prices were a year out of date as it was. They were offering snaffles at £39.95, they have been £46.99 for most of 2011. Selling them at 50% off of this price means that they will have to pay more for them from NS than they are selling them for - not good business sense......
 
As I said in previous post - the sale was for existing inventory i.e. anything in the shop + anything that was already on order and was due for delivery. I dont believe they are making any additional orders. Therefore if they dont receive the stock this/next week they will refund.

As I said, they rang me earlier today about some breeches I ordered (current season) which are out of stock and were not in the delivery they received from Pikeur. When I asked if they were ordering in more, they said they werent making additional orders. They offered me alternatives (from items still listed on their website as being in stock) or a refund. The same for a pair of gloves that I ordered.

Oh, and the mark-up on Next clothing is HUGE so even in the sale they are still making money.
 
Quick Question:

To those of you who have received an incorrect item, that they send as an alternative as the correct item was not in stock.

They have told me to return the goods(At my expense), as it is their error (as far as I am concerned I have not received the goods I ordered), I have said they can collect the goods at their expense and refund me for the items I have been charged for but not received.

I have already paid £7 postage, not got most of what I wanted and do not want to have to pay to then get a refund!!!

So not happy.
 
Same. Still not a peep from them even though I was assured the order would be sent out wednesday so hoping that it arrives today whilst I am out. Very unimpressed with the customer service from them; and as part of my order is to be refunded I am rather doubtful about getting said refund now....patience is not one of my virtues at best!

Not a happy bunny.:(
 
Order some stirrup leathers and ice boots, have had nothing yet and no communication since the original email saying there would be a delay. Im not really holding out much hope on getting my goods any time soon so tempted to cancel them and get them else where.
What with them and a problem ive got waiting for something from Equiport and from another mail order site, im doing well! :D
 
Thistle said:
It seems those that email/phone get their stuff first. If you wait quietly you get nothing!
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that's not true I'm afraid. I placed 2 orders with them for a total of 15 items. I recieved 1 item fairly quickly from the first order, and then 3 items from the second order. Today I recieved another 4 items (tried to deliver on wed). I haven't contacted them once as at the moment I don't feel I would gain anything from it, but then I haven't ordered anything that I needed urgently & from checking this thread occasionally I know that others are receiving items slowly. I'd be worrying if noone was receiving anything. I'm hoping I'll receive everything in the next few weeks and if not will request a refund.
With the additional costs of posting multiple parcels, I'm really struggling how they can make any money in this process!
 
i'm still waiting for the important and expensive part of my order. :( :( i haven't contacted them yet as i guessed they'd be rushed off their feet, but i think i need to push it a bit now.
btw, legally, can they order more stock from suppliers and then sell it at 50% discount? what's the point of RRP then? i mean, if that was legal, any of us could set up a tack shop and sell to our friends at just-above-break-even costs, and get everything cheaper for ourselves into the bargain... am i missing something here?

edited to add: i just rang them and they were very helpful, awaiting new Champion stock, and will substitute my Kingsland Show Socks for new stock. Hope it all comes through, I don't want a refund I want my stuff!
 
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kerilli said:
btw, legally, can they order more stock from suppliers and then sell it at 50% discount? what's the point of RRP then? i mean, if that was legal, any of us could set up a tack shop and sell to our friends at just-above-break-even costs, and get everything cheaper for ourselves into the bargain... am i missing something here?
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It will depend on what is in their contract with each individual supplier. The reason we cannot just open an account with, say Stubben, and buy a load of saddles/bridles and sell at just above cost is that Stubben will never agree to supply you, unless you commit to a certain volume/amount per month i.e. £2k of stock.

The RRP is there to set a minimum profit margin for shops - but of course they can sell below the RRP (i.e. sales) and there is usually a slight variation in the price of anything in various shops. Shops will pay different "cost" prices as well - depends on their buying potential. So for example, a huge chain like Derby House (or at least, used to be!) has more bargaining power to negotiate a lower price from suppliers than a local tack shop, hence why the larger tack shops are normally cheaper than the local tack shop.

Edited to say: they would only be in breach of their contract with suppliers if the supplier specifically stated that they could not sell below a certain price - but that raises all sorts of competition issues so is very unlikely.

Just goes to show the huge mark-up on stuff! And of course, the benefit of getting rid of slow-moving stock which is just dead money - much better to realise some cash than just have it sitting on a shelf.
 
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I STILL havent received anything whatsoever - not a sausage!
We used to own a saddlery shop and believe me the profit margins were not massive. They averaged on 40% so I seriously do not know why they would order new stock to sell at 50% off. The whole state of affairs baffles me completely.
 
I now feel a bit mean :o as Papa has just phone to tell me the oldencraig parcel has arrived; yay!

Heres hoping everyone else gets their stuff pronto, and that anyone waiting on refunds gets those speedily too.

Most odd to have a current stock sale though.....maybe alarm bells should have been going earlier?
I, for one anyway, was too greedy at the idea of nice stuff cheaply to care about anything else :p
 
Finally .......... drum roll ................... part of my order has arrived (*does a merry jig*)

No sign of the Jaguar bridle and reins but have at least got some bits and pieces to restore my faith in internet shopping.

Fingers crossed that the rest arrives soon but am happy I have at least got something!

Yay
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:( Well after spending the last 2 days stalking the postie after Wednesdays' news that some NS bits had arrived, I gave in today and called again as nothing had arrived. The lady, by now clearly getting annoyed with people chasing her, explained that NS had not delivered any Trans angled snaffles and they do not know when they will arrive! She said that this sale has caused so much hassle they will think very carefully before they do it again (phew), she said she would be happy to refund me (I dont want my money, I want my stuff) or I would just have to be patient ( great customer skills). Dont spose anyone has received, or wants to part with a 5.5 NS TA snaffle do they!!
 
MyBoyChe said:
:( Well after spending the last 2 days stalking the postie after Wednesdays' news that some NS bits had arrived, I gave in today and called again as nothing had arrived. The lady, by now clearly getting annoyed with people chasing her, explained that NS had not delivered any Trans angled snaffles and they do not know when they will arrive! She said that this sale has caused so much hassle they will think very carefully before they do it again (phew), she said she would be happy to refund me (I dont want my money, I want my stuff) or I would just have to be patient ( great customer skills). Dont spose anyone has received, or wants to part with a 5.5 NS TA snaffle do they!!
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Oh no I was hoping the parcel at the post office was my bit :( Hope they arrive soon though my horse is out of action anyway now so I wont get to use it anyway!
 
I phoned today just to make sure nothing had been sent to Germany as I am no longer there, the lady knew immediately even before checking my order status (she said she was 100% sure she had not posted any bridle abroad), then she checked and indeed the bridles are due to arrive next week (patent rolled double bridle). She was really kind and updated my address there and then :)
 
I got my Neue Schule bit today!!hurrah!! .....wierd as it came to the house and i specified my work address for delievery and other items have arrived by courier to work....?

Still waiting on hat, bandages and some other odds and ends though....but yay for the bit!....slowly slowly we're getting there!:D
 
I'm getting slightly worried now!

I got an email yesterday saying one of the smaller items would not be restocked but the expensive suppliment would be with me shortly - yippee

so I then asked when I could expect teh bridle and bit.

Had an email saying - these are no longer in the sale.

I emailed back with my order number assuming they had misunderstood and had an email today saying "which bridle did you order"!!

I gave my order number in my original email.

Yikes - I hope it arrives.
 
I ordered a pair of Pikeur breeches on the 9th. Money was taken, confirmation order received and then nothing. I thought I'd be patient but then today a refund appeared in my account. No email, phone call, nothing :mad:

I spose I should be glad I got a refund but I really wanted those breeches :(
 
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