Shwmae horse products

Status
Not open for further replies.
conniegirl said:
Stable, Gives hope that the delay in removing thier facebook posts is because they are finaly getting thier arses into gear. However I'll be dubious untill the vast majority of people have recieved thiers.

If they are finaly working on the backlog then they realy need to do themselves a favor and stop taking new orders untill the backlog is finnished
Click to expand...

Completley agree. I do hope everybody else gets their items too. To be honest when their fb went so quiet I thought it was because they were preparing for liquidation and never in a million years expected my item to arrive. There is still no excuse for this company's customer service nor should I have had to wait for 5months for my order BUT at least they have finally done the right thing when it comes to my case and hope everyone else is sorted ASAP. I don't know if it was the legal letter or my constant nagging that did the trick.
 
Stable person : very pleased for you-your determination has paid off,so good on you:) . Such a shame you had to fight for it but at least you have something to show for it!

And,this is just a *wild* guess but I would imagine your legal letter had an *awful* lot to do with it...;)

So,perhaps they have been given at least 1 good piece of advice:sort out the orders that are threatening legal action first?;)
 
Stable person said:
You never guess what!!! My item arrived today!!!!!!! Yay! I have to say the quality looks fine too. To everybody out there still trying don't give up my item was ordered on the 12th September so they must have a hell of a backlog. I can't believe it's here I must be one of the lucky ones.
Click to expand...

Brilliant! :) Mind you, I still wouldn't be using a company who took four months to honour my order. :(
 
Thinking about it, I ordered a bridle via ebay and it took a month to arrive. The company were so apologetic about the delay they returned my money in full but let me keep the bridle. :)
 
Thank goodness for that, at least they are shown not to be just chucking the towel in. I really hope they get some more of the delayed items out as well, and that people will come back here and post to say that they've received the goods. Pictures would be good :D

I wonder whether it's worth posting that you have received your goods on their FB page, to see if it flushes out any other satisfied customers.


I'm just so pleased you've finally got your stuff :D
 
i only found out today, that a friend of mine ordered 3 different items from them on 3 different occasions, not only did they arive within the week they fitted too. She said they were not the quality of something like snuggy but did the job. So once upon a time, they got it right..........
 
Jackfrost1 said:
i only found out today, that a friend of mine ordered 3 different items from them on 3 different occasions, not only did they arive within the week they fitted too. She said they were not the quality of something like snuggy but did the job. So once upon a time, they got it right..........
Click to expand...

I'm sure they did or they would not have been able to keep going for 2 odd years. It would seem to me that things went wrong when they couldn't keep up with the orders. That would not have been so bad if they had dealt with it in an open and honest way, but the manner (or should I say manor) in which one of the directors addressed any customer complaints has really been unacceptable, as discussed and recorded on many occasions on this thread.
 
Corner Mad House said:
I'm sure they did or they would not have been able to keep going for 2 odd years. It would seem to me that things went wrong when they couldn't keep up with the orders. That would not have been so bad if they had dealt with it in an open and honest way, but the manner (or should I say manor) in which one of the directors addressed any customer complaints has really been unacceptable, as discussed and recorded on many occasions on this thread.
Click to expand...


CMH i quite agree.
 
They are a law unto themselves! Sorry CMH, not defending them. Just glad someone has received their order. Whether the onesie or whatever is fit for purpose remains to be seen. CCJ's will result ultimately in bailiffs, loss of iPads, iPhone's, cars, ponies and sewing machines is a real possibility.
 
after my review on here (quite a way back in the pages) I had some really polite, helpful emails from Shwmae and they said they'd bagged up my freebies ready for delivery. Over a week later and still not arrived unfortunately.
My turnout hoods are still going strong, had to hack the ears off one of them (I did order it without ears but was wrong on delivery) as once they got wet the were so huge they soaked up all the rain and sagged down over my boys eyes, but other than that I'm still pleased.
 
OldHacker said:
They are a law unto themselves! Sorry CMH, not defending them. Just glad someone has received their order. Whether the onesie or whatever is fit for purpose remains to be seen. CCJ's will result ultimately in bailiffs, loss of iPads, iPhone's, cars, ponies and sewing machines is a real possibility.
Click to expand...

I am afraid that when a business is carried out through a company liability is limited to the assets of the company. The directors' personal assets form no part of the company and therefore there can be no enforcement of personal liability unless they are found to be in breach of the directors' duties. Or where directors give a personal guarantee.
 
What an indictment of a company when they are to be congratulated for sending out an order that was placed nearly four months earlier!

Does anyone really think they should be patted on the back for that? It's abominable service, in my opinion.

It just shows how terrible their record of complete non-delivery is that we feel we need to say that it's good that they finally delivered an order!!
 
Darremi said:
I am afraid that when a business is carried out through a company liability is limited to the assets of the company. The directors' personal assets form no part of the company and therefore there can be no enforcement of personal liability unless they are found to be in breach of the directors' duties. Or where directors give a personal guarantee.
Click to expand...

This may well be right but I remember someone posting something quite alarming in earlier pages. The fact that they had paid for their order & the payment had not gone into the company account but that of the director? This is not the way payments should be done. I would question the legality of this?

Additionally, as stated above, don't complement the company on sending out an order which was placed & paid for months ago. Specially when the item was to be received within a few days & would customer have paid extra or 'express delivery' If the company couldn't keep up with orders & apparantly had issues with quality control then they should have been open with customers. This company, from various entries on this thread, were far from open & infact appear to have been rude, aggressive towards their clients. They appear to delete questions & block customers from messaging who have paid for items, not received them & the company seem to refuse to accept any blame or responsibility for apparant ineptitude shown.
 
I have tried contacting this company many times regarding my order. Replies are few and far between and the telephone number constantly reverts to voicemail. Customer service poor at best. I have begun proceedings aslo to have my money refunded as we have found another company in Derbyshire who offer the same service. It's out of my hands now and in the hands of the bank and Pay Pal.
 
ChrisGib1983 said:
I have tried contacting this company many times regarding my order. Replies are few and far between and the telephone number constantly reverts to voicemail. Customer service poor at best. I have begun proceedings aslo to have my money refunded as we have found another company in Derbyshire who offer the same service. It's out of my hands now and in the hands of the bank and Pay Pal.
Click to expand...

Ah, someone with some sense, well done you. A lot of people just seem to want the order to be delivered and will not take it any further. Have heard good things about the Derbyshire place.


ps do let us know how you get on, with refund and other place! :)
 
ChrisGib1983 said:
I have tried contacting this company many times regarding my order. Replies are few and far between and the telephone number constantly reverts to voicemail. Customer service poor at best. I have begun proceedings aslo to have my money refunded as we have found another company in Derbyshire who offer the same service. It's out of my hands now and in the hands of the bank and Pay Pal.
Click to expand...


Good luck, please keep us posted. I note the fb page is ghostlike again today.
 
Jackfrost1 said:
Can't find them so maybe they've been removed now?
Click to expand...

Here you go, I found them again!

(name removed) Shwmae Products LTD Please message me ASAP regarding the product I paid for In November that I have still not received!!!
22 hours ago · Edited · Like 2


(name removed) Any news on my items they are now over due

13 hours ago
.
 
DSCF1915.jpg


Slightly off topic but omg I made a onesie! It's not quite finished as I ran out of thread but I thought I would share it with you all! I'm not even the hugest fan of them but couldn't resist having a go!!
 
Status
Not open for further replies.
Top