Shwmae horse products

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Spuddles said:
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Slightly off topic but omg I made a onesie! It's not quite finished as I ran out of thread but I thought I would share it with you all! I'm not even the hugest fan of them but couldn't resist having a go!!
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Hope his mates don't see him, poor lad will be forever embarrassed.
 
And still a deathly silence hangs over the Shwmae FB ... have they blocked all of their customers do you think?

Whats more we don't know who won the competition that was going to be closed 72 hrs after 1st Jan !!

All very strange...
 
I would say no since there is a new post from someone who was asking the other day about her items. Apparently they are giving false tracking information out again. So sad:(
 
3 comments last night on the FB page ...

(name removed) I still havent recieved my onsie and I'm getting no reply to my messages with an update on where it is? Any ideas??? I have spent a lot of money on this so I'm very concerned!!

7 hours ago via mobile

(name removed) Can you please reply to my message? My onesie hasn't come and I was told it would be here? Will it be here tomorrow?

6 hours ago

And finally....

We are certainly not a scam

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(customer)
09/01/2014 12:46

(customer)

who the carrier delivering my parcel?

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so can check online tracker!

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Thursday

(customer)

09/01/2014 16:01




please confirm... thank you

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(customer)

09/01/2014 18:53

(customer)

no parcel arrived still.... think its time to report to paypal!!!!

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Thursday

Shwmae Products LTD

09/01/2014 22:16

Shwmae Products LTD

APC overnight, please feel free to call/track your parcel online. Best wishes, shwmae

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Friday

(customer)

10/01/2014 13:35

(customer)

No consignment was found
Please re-check the consignment number and delivery postcode. If you are still unable to find a match, please contact your local APC Depot
??????

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please explain!!!

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Today

(customer)

21:41

(customer)

Still no parcel this us getting beyond a joke!

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8 hours ago
 
What is going on here??
I don't understand why they're giving out fake tracking details, surely it would soon become apparent that they're lying?

My advice to anyone owed money or goods would be to set the wheels in motion towards small claims, as IN MY OPINION this silence is signalling a company that is preparing to wind up and start again, leaving all their debts behind.

Whatever they're doing, it's bizarre behaviour from business owners, no matter what age they are.
 
I can imagine there is panic in that office, they have dug themselves into a hole and rather than admit this they keep on taking money. Girls, you are reading this, take your fingers out of your ears, stop saying La la la, refund the money. You had a chance to grow your business, you had a product that people wanted, whether it is your inexperience in business or hopefully not greed it is time to do the right thing. I cannot believe you are that thick skinned over all this, my daughters who are your ages would be so upset and stressed if they were in your situation, I would hope you are the same. So rather than getting shirty with your customers, stop taking orders, repay any monies. Your costs should not be too high and if you haven't made the onesies you should have very few outgoings. This is the time to behave like adults.
 
When you read the terms & Conditions that they have on their website they say this:-
"Please make sure to get your horses correct rug size before ordering, all items are made and sized individually and will not be accepted back if the buyer has made a mistake on sizing. To size your horse simply measure from the middle of the chest to the buttocks or go by their standard rug size"

This way of sizing & manufacture negates them saying the 'onsies' are bespoke as they are clearlty not. They are basically made to an existing rug size as needed. This certainly isn't bespoke. When an item is bespoke i.e. specifically made to order like a made to measure suit, you would be measured in numerous places & the item would be made for you, specifically to fit you. This doesn't happen with this company, you are really buying an item 'off the shelf' as they just go on standard rug size.

When you read their terms & conditions on their website they say:-

"All products are not refundable and this must be remembered when ordering."

This is a blatant attempt to circumvent the Distance Selling Regulations. It doesn't matter what their 'terms & conditions' are they cannot overide the law relating to this!

For readers information below id a link to a guide to the Distance Selling Regulations.

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

You will see exactly what your are entitled to & if Shwmae don't afford you that then you would be entitled to go to court to get your legal entitlement. Some are already taking that action & I would expect more to follow.
 
I have given up asking when/if my order will be delivered and l am currently disputing through Pay Pal and Barclaycard. I suggest everyone does the same as I very much doubt a company that gives out false delivery details and is impossible to contact will be around much longer.
 
I think they will start up again under a new name and sadly they will have all the same problems again, as they are clearly not learning a thing or taking on any of the sensible advise given to them. I truly believe they just dont care and are not trying to get what money they possibly can out of people and preparing to go bust, that is my opinion!
 
Agreed, I paid by credit card and I imagine a lot of people did so get in touch with your card and they will take steps to get your money refunded. I can't imagine a company so small has a lot of debts and overheads as everything made to order.
 
Patterdale said:
My advice to anyone owed money or goods would be to set the wheels in motion towards small claims, as IN MY OPINION this silence is signalling a company that is preparing to wind up and start again, leaving all their debts behind.
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completely agree. Going on the unusual deathly silence on the Shwmea fb page since the beginning of the year which is a change of habit. The directors used to update their fb page daily, sometimes hourly, even if it were just pictures of their show ponies.

This radio silence and no longer drumming up business which was so regular before, indicates this company is being left to die. That's my interpretation but something is definitely up.
 
The Shwmae answer to the 'long' FB comment on where is my order! It might have been nice if it were a civil reply instead of one verging on the edge of rudeness, and then with past form do we believe the body of the reply. Also who should have addressed the parcel correctly?

I would like to introduce myself, I am Jessica Clarke the company director of Shwmae Products LTD.

I have looked into your product after being alerted by admin team that you referred to the company as a scam.

You ordered 19th of December £7.70 (21working days dispatch)
The company was off on Christmas leave from Monday 23rd to Friday 27th
The company was then off for New Years from Monday 30th to January 2nd

Your product was then dispatch Wednesday 8th of January which is (7 accountable working days from ordering)

It's now on the 9th working day and please see below the email my team received from the couriers this morning about the product.

" Hi,

You sent a parcel out on Thursday and the driver is unsure if he was at the correct address as there is no road name. just wondering if you have a phone number for them

Con: 8880732

Post code: (address removed)

Kind regards,
 
Here is another Shwmae reply. What I find interesting is the in the previous post I put up the £7.70 delivery was 21 day and this one is 14 day. Also had a chuckle at the last para!

I would like to introduce myself, I am Jessica Clarke the company director of Shwmae Products LTD.

You ordered 19th of December £7.70 (14working days dispatch)
The company was off on Christmas leave from Monday 23rd to Friday 27th
The company was then off for New Years from Monday 30th to January 2nd

It's now on the 9th working day,

My apologies on behalf of admin for them not being in touch they have been off for their weekend. They are contactable between Monday-Friday 9am-3pm.

If you would like to make a formal complaint about their actions please feel free to message myself as company director and refer to any messages/PMs that you are not satisfied with.

Best wishes
Jessica Clarke
 
Corner Mad House said:
You ordered 19th of December £7.70 (14working days dispatch)
The company was off on Christmas leave from Monday 23rd to Friday 27th
The company was then off for New Years from Monday 30th to January 2nd

It's now on the 9th working day,
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Apologies if I'm wrong here, but I was under the impression that 'working days' are set not something you make up depending if you're on holiday or not - only weekends and public holidays count as non-working days? That would mean that only 24-25 Dec and 01 Jan would have been non-working days as they are public holidays. If I take a 2 week holiday that doesn't mean those days are non-working days.

As a comparison with a different company, I ordered a Christmas present for my Mum on 28 Nov. She went on holiday on 10 Dec and it hadn't arrived. When she got back last week, it still wasn't there. Obviously I wasn't happy. Called them today and they apologised profusely that for some reason my order hadn't gone through even though I'd paid. Due to what I ordered there should have actually been an extra 20 GBP charge at the time as well. Due to the error and delay they waived that charge and have sent it today on express delivery at no extra charge. Now THAT is how you deal with a customer complaint!!
 
Oh dear, more comments just been deleted from RL - who is a pretty serious businessman and did not seem amused at all by the lack of communication - and (IIRC) CO'S who is just desperate to know where her daughter's christmas present, ordered 12 November, is.

:(
 
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