Shwmae horse products

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very good at not answering other's questions miss_c but ranty when shoe is on the other foot it would appear.

eta yes we've been there and nobody thinks it constitutes stalking or bullying...... or a threat....
 
JessC said:
http://s1015.photobucket.com/user/jessc14/media/image_zpsbb2f6a37.jpg.html

Is this normal? Or stalking. Your not answering. I will post it else where also to make sure people know how far your all taking this against my horses and me!
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Honestly, I don't know what to think of this picture because I'm not sure what I'm looking at.

But I still think you're missing the point here . . . I get that you're upset about perceived stalking (tbh, I would be too, if I were sure it were happening) . . . but your time would be far better spent sorting out customer orders than tilting at windmills on here. It must be obvious to you that this thread contains people who have a wholly negative view of your business practices . . . the single best way to shut them up would be to answer their accusations by proving them wrong . . . i.e., shipping good quality product within customers' expected timeframes. Again, I am not being sarcastic or facetious . . . I am trying to HELP you . . . please take my words on board and act on them.

P
 
JessC said:
I am not interested in you trying to justify this... I am only interested in the threats to stop.

I am banned but so are many others who are back online. As you've joked about this morning I added a lot of you. Maybe accepting would have been more mature and you would have seen my reasons.

Goodbye horse and hound,
I know hundreds will be watching and knowing that my plee is justified as I've had messages this morning agreeing with me.
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Why on earth would you want to add me as a friend? I don't know you, I haven't tried ordering, I haven't slagged your company off. I have commented on here at your lack of business sense & offered advice, I have asked who won your competition & I have joined a fb group that offers true reviews as you delete all yours that do not sing your praises. if you had left all comments on your page & acknowledged them all honestly then you wouldn't have half as much of a problem as you have now. & why my interest - because I don't want any of my friends to get ripped off x
 
Me and my son just had great fun rounding up all the devices to the dining room table. Amusing picture indeed. We posl!. Bullying! Do me a favour! Grow up and deal with your customers professionally! Instead of ignoring and blocking them.
 
*yawn* guys she's on a wind up probably fabricated that herself for attention.

Jess I think you need to go see someone about your issues as honestly nobody in their sane mind in the business world acts like this and is setting out to actively destroy their own company the way you have done. Get some help.
 
PolarSkye said:
Hi Jess,

How refreshing to hear from you and thank you for your contribution. I have never threatened either you personally, your company or any of the horses in your keeping (I don't even know how many you have or where you live). I am truly sorry if others have . . . that must be very frightening for you and for those around you.

I think you'll find, though, that people are not willing to form FB groups or what is quite possibly the longest-running thread in HHO history simply to put an otherwise good company down . . . they are simply not that mean or vile. Please, for the sake of your company, take a good look at your business practices, take some decent business advice and do what you can to make things right with customers who feel so obviously wronged/unhappy. I have said it time and again on here - it is obvious that you have identified a gap in the market, but it is equally obvious that you need some real help to fill that gap. Please, please rethink your marketing and social media strategies for a start . . . focus on fulfilling customers' orders, employ a dedicated customer service manager (with real experience dealing with companies with customer service issues), a customer fulfillment manager who can sort out what must be a massive backlog of unhappy customers, and a professional to handle procurement and negotiate long-standing terms and conditions with your suppliers.

If you want Shwmae to be a proper grown-up company, you need to set it up like a proper grown-up company . . . and you need to behave like a grown up instead of stalking people on FB, burying your head in the sand, ignoring unhappy customers and accusing unhappy customers of being internet trolls.

I hope you can turn this company around (really).

P
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Jess - have you read this?

P
 
That's not stalking but was rather humerous. And the only threats being thrown around are the ones you yourself have sent. And if that is stalking what exactly are you doing since that was posted on an account YOU are blocked from yet continue to troll with your many aliases. The same thing with this thread, YOU have a lifetime ban and are still here under an alias making up lies and trying to get people to feel sorry for you. I feel sorry for all the people you have taken money from and provided no goods or substandard goods too. I feel sorry for that little girl who didn't get her onesie for Christmas because you never sent it. I feel sorry for that beautiful horse you sold in that deplorable condition, for that little dog that was injured that you promised the coat for, used his photos for publicity and then never sent it. Or the horses in the rescue you posted you were sending the first box off to help for that never arrived, people YOU have bullied and threatened but at no point do I feel sorry for you! No one threatened you or your horses!! Yet another fabrication. I would suggest you get off the computer, stop "stalking" all the people that have genuine complaints about your company and get to sewing. Perhaps you can at least try to turn the reputation of your company around.
 
Horseymom said:
That's not stalking but was rather humerous. And the only threats being thrown around are the ones you yourself have sent. And if that is stalking what exactly are you doing since that was posted on an account YOU are blocked from yet continue to troll with your many aliases. The same thing with this thread, YOU have a lifetime ban and are still here under an alias making up lies and trying to get people to feel sorry for you. I feel sorry for all the people you have taken money from and provided no goods or substandard goods too. I feel sorry for that little girl who didn't get her onesie for Christmas because you never sent it. I feel sorry for that beautiful horse you sold in that deplorable condition, for that little dog that was injured that you promised the coat for, used his photos for publicity and then never sent it. Or the horses in the rescue you posted you were sending the first box off to help for that never arrived, people YOU have bullied and threatened but at no point do I feel sorry for you! No one threatened you or your horses!! Yet another fabrication. I would suggest you get off the computer, stop "stalking" all the people that have genuine complaints about your company and get to sewing. Perhaps you can at least try to turn the reputation of your company around.
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Well said but I fear the company reputation has been too badly damaged to be able to turn it around from this low level
 
All I see is a picture of some devices displaying what I assume is publically accessible information? That's not stalking. If they'd been through your bins to get it you might have more to go on! However if you believe this constitutes stalking or you are concerned about harassment then speak to the police. I doubt their first advice will be "have a flounce on a forum".

You could fix all this if you just ran your business properly (and in accordance with the law). At the moment it's all just way too much Jeremy Kyle carry on and not enough hard graft. Get some advice, get some skills training and then you'll get on.
 
JC: The messages I have received off you about me 'hating on your company's was far closer to bullying than any of this thread!

Take the money you stole from me and FEED YOUR HORSES!!!!!
 
I'm not sure how you expected people to react to be honest.

Taking money and not providing goods, this is theft.

Taking money and only providing half of the order, this is theft.

Taking money and providing goods that aren't fit for purpose and then offer no resolution leaving your customers seriously out of pocket, this is trading fraudulently.

Selling horses that are half starved and have open lesions caused by your products, this is abuse.

Speaking to and treating people like they are an inconvenience after taking hundreds of pounds from them and then not providing goods or providing shoddy goods is unprofessional and downright rude.

Professional people that run their own businesses do not behave like this but then the law hasn't caught up with all the other illegal details that I can't be bothered to list in this thread, yet.
 
Jessc never makes sense. That's why every 'admin' post on the Facebook and by email is her as they never make sense either and have the same misspelled and grammatically incorrect silliness as everything else that's posted by her. There is no admin team it's just her and the sooner she admits to it the better.

Either that or she is so into the fairy world she created in her head she cannot tell what is reality and what is fiction. Honestly coming on here and stating that nonsense just proves the lengths she will go to.
 
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