Shwmae horse products

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For all we know someone might be threatning her, and if i was a betting woman id bet its possibly a disgruntled customer saying enough is enough. I suppose you can only get away with taking peoples money and not giving them the goods theyve paid for, for so long, before the law of averages means you you do it to someone whose not going to just accept being ignored, blocked and treated like a fool, there are certainly people out there who wont go through proper channels to get their cash back but would not be averse to finding out where a company is and going round there to get their money back
 
Horseymom said:
That's not stalking but was rather humerous. And the only threats being thrown around are the ones you yourself have sent. And if that is stalking what exactly are you doing since that was posted on an account YOU are blocked from yet continue to troll with your many aliases. The same thing with this thread, YOU have a lifetime ban and are still here under an alias making up lies and trying to get people to feel sorry for you. I feel sorry for all the people you have taken money from and provided no goods or substandard goods too. I feel sorry for that little girl who didn't get her onesie for Christmas because you never sent it. I feel sorry for that beautiful horse you sold in that deplorable condition, for that little dog that was injured that you promised the coat for, used his photos for publicity and then never sent it. Or the horses in the rescue you posted you were sending the first box off to help for that never arrived, people YOU have bullied and threatened but at no point do I feel sorry for you! No one threatened you or your horses!! Yet another fabrication. I would suggest you get off the computer, stop "stalking" all the people that have genuine complaints about your company and get to sewing. Perhaps you can at least try to turn the reputation of your company around.
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Brilliantly said!
 
This is customer service -

I own 2 destructable staffordshire bull terriers, they chew zips so I invested in a strong bed, the bed lasted 2 years before needing replacement, the replacement lasted 2 months, photos sent attached to an email to the company and they were replied to within 24 hours, apologising, agreeing they would not expect this lifespan to be acceptable, advised they will contact the manufacturer, and sent a replacement bed.

No questions asked, no silly remarks, no childish insults.

AND they also emailed twice to see if the product had been recieved, and again to confirm the product was signed for and we was happy with the product.

JC THAT is how you deal with paying customers!!!!

Call yourself a proffessional, pfft!
 
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Wow, I truly cannot see how a company can recover from this level of self-destruction and I can only hope that some member of JC's family cares enough about her to take some action and get her some help (business or emotional).

Horseymom, I think you said it so well, the pictures of that poor horse were awful, thank god it has found a caring home.

Should I be upset that I am a member of True Reviews and JC doesn't want to be my friend? :p
 
Renvers said:
Wow, I truly cannot see how a company can recover from this level of self-destruction and I can only hope that some member of JC's family cares enough about her to take some action and get her some help (business or emotional).

Horseymom, I think you said it so well, the pictures of that poor horse were awful, thank god it has found a caring home.

Should I be upset that I am a member of True Reviews and JC doesn't want to be my friend? :p
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She doesn't want to be my friend either and she has not sent me a PM plea asking people to leave the True Reviews FB to stop the threats to her home and horses like she has done to many others. Personally I have the feeling that she is either making it all up or has exaggerated something totally out of proportion. It all seems so totally bizarre as to be unbelievable. I am sure that if such threats had been made the police would not advise her to send lots of messages and to come on this forum, and if she does have stalkers around the house surely the police would just post a bobby on the place and catch said stalker? Or am I being too simplistic here?
 
This page has just been set up by a lady who lives in Uruguay. She trained as a dentist in Melbourne, and grew up in California. Quite generously, she has decided, upon joining FB a few hours ago, to champion the cause of a small, 2-(wo)man company in Wales which makes onesies for horses. Wow! :)

http://www.facebook.com/groups/1438934249673263/?fref=ts


(I also hope that JC has some family who are close enough to get her (make her) some help.)
 
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What amazes me is that a simple question about a relatively niche product can generate this many responses and so much emotion! I agree with the marketing truism of "bad publicity is better than no publicity," but this company's reputation has (judging by this page and some of the FB comments) taken a very real knock.

It's sad really :(.

P
 
dunkley said:
This page has just been set up by a lady who lives in Uruguay. She trained as a dentist in Melbourne, and grew up in California. Quite generously, she has decided, upon joining FB a few hours ago, to champion the cause of a small, 2-(wo)man company in Wales which makes onesies for horses. Wow! :)

http://www.facebook.com/groups/1438934249673263/?fref=ts


(I also hope that JC has some family who are close enough to get her (make her) some help.)
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Oh dear :(
Anyone else starting to feel a bit sorry for her? Granted, I wouldn't if she had my money, but still...:(
 
Patterdale said:
Oh dear :(
Anyone else starting to feel a bit sorry for her? Granted, I wouldn't if she had my money, but still...:(
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Taking all these into consideration, JC's attitude towards customers, her self absorbed insistence on playing the unfairly warred-against victim and the fact the situation she finds herself in is entirely of her own making, call me harsh but... no. not one bit.

If he admitted she might be to blame for even 1% of this debacle then my answer might be different.
 
No. Not in the slightest. I saw this on another forum, she played the whole woe-is-me victim thing there too and had a whole load of posts removed by a gullible mod, with promises that she would change her ways. Years ago that was.
 
Patterdale said:
Oh dear :(
Anyone else starting to feel a bit sorry for her? Granted, I wouldn't if she had my money, but still...:(
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Hmm no, not one bit.

Someone that is a prolific liar such not have any sympathy, help maybe!

I have never known anyone go to such extremes, like all the false accounts on here, on FB and now the 'I love Shwmae' FB page that JessC has set up (under yet another alias). Then there is their own forum, where they have flash auction sales, are selling 'cheap horses' and advertising themselves as trainers riding to a high level. It is all quite pathetic really.

And all because people had the audacity to complain about her company and products ... no not normal behaviour and no I will never feel sorry for her or her partner.
 
I find it interesting that whenever someone's accused of wrong doing online these days (eg the Beeston sale "rescuers" and the Clwyd D supporters) they quickly claim the police are involved and they have an ongoing case of online harassment, but continue mud-slinging themselves. Yet having unfortunately genuinely sought police advice on online harassment myself recently, I know the police instruction is to IGNORE and say nothing yourself to the harassers.

They then all seem to claim the harassers are "threatening" them and their animals, even turning up at their homes/property and terrorising them. :rolleyes3:

Oddly, no-one ever seems to be brought to book for these crimes, even though the police told me it's quite easy to trace IP addresses and should my own (very mild) case of harassment escalate, the person would be charged.
 
abracadabra said:
No. Not in the slightest. I saw this on another forum, she played the whole woe-is-me victim thing there too and had a whole load of posts removed by a gullible mod, with promises that she would change her ways. Years ago that was.
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I don't think it can be many years ago, unless she was still at school. ;)
 
Am sodding FUMING! As you know I'm pretty silent on here, I'm appalled at this company, but I'm not a client so generally just read out of interest and do the same on the fb page for disgruntled clients. This is what was waiting for me on fb today! I have, for your reading pleasure, broken my response up into four paragraphs as I think I forgot to breath whist responding and posted it in on humongous wad of words :p


12:16am
Jessica Clarke
Hi,
I wish I wasn't having to do this because I don't do sides as you've seen. We've had threats that our horses are going to be hurt and our rental house destroyed by the members of the group... It's been said by the police and members close to us that I should do a plee to get people out of the group to try and stop all of this vicious hate.


Me:
Dear Jessica.
Personally I think that's bull****, furthermore I have seen your threats, aggression and agression shine through on various forums and social media platforms. Your customer service DOES need serious attention and your product HAS deteriorated, those are facts plain to see for all who wish. I have not attacked or threatened you. I have never purchased a product from you, I have one Lycra hoodie from another company purchased from a table top sale second hand years ago and that suits my needs perfectly. I have however seen your recent creations in the flesh and do not like what I see.

Whilst I follow the issue on line and I do think it is a shame it still continues, I'm afraid that this is entirely your doing, you simply have not addressed your customers very real issues and as such have left yourself in a very vulnerable position, open to both criticism and legal action. I do recall you said you had professional advisors. I would respectfully suggest that if you do, you change them, you get someone who is used to fixing failing companies and putting them back on track. You should essentially stop burying your head in the sand and instead of spending all your time misleading people about your products, giving false tracking numbers, slandering the courier company, other organisations and your clients and sitting on Facebook contacting people you have no need or right to contact, you focus on what is needed.

Fix your company, address your product issues, and your shoddy customer service once and for all, and if that seems to much of a mountain for you to climb, perhaps question whether this is what you really want to be doing because continuing on the path you are on is simply self destructive, it will take a lot of work to rectify your companies problems, but that is not the fault of your clients, the blame lies entirely with you, it is however fixable. If it were me (which frankly it wouldn't be because I simply wouldn't have behaved the way you have) I would start with making a list of all the customers I have failed and refund them. I would also make a public announcement that things are being fixed, that you recognise your company has issues and are working hard to resolve them. I would take the **** you so deserve from your customers, be humble and apologetic. But then, I have far more business sense than you appear to.

Despite my only following this story with interest, I will be posting this for others to read because I'm incensed that you have contacted me in such a childish way. I respectfully ask that you do not contact me again.
Regards,
Emily
 
Queenbee said:
Am sodding FUMING! As you know I'm pretty silent on here, I'm appalled at this company, but I'm not a client so generally just read out of interest and do the same on the fb page for disgruntled clients. This is what was waiting for me on fb today! I have, for your reading pleasure, broken my response up into four paragraphs as I think I forgot to breath whist responding and posted it in on humongous wad of words :p


12:16am
Jessica Clarke
Hi,
I wish I wasn't having to do this because I don't do sides as you've seen. We've had threats that our horses are going to be hurt and our rental house destroyed by the members of the group... It's been said by the police and members close to us that I should do a plee to get people out of the group to try and stop all of this vicious hate.


Me:
Dear Jessica.
Personally I think that's bull****, furthermore I have seen your threats, aggression and agression shine through on various forums and social media platforms. Your customer service DOES need serious attention and your product HAS deteriorated, those are facts plain to see for all who wish. I have not attacked or threatened you. I have never purchased a product from you, I have one Lycra hoodie from another company purchased from a table top sale second hand years ago and that suits my needs perfectly. I have however seen your recent creations in the flesh and do not like what I see.

Whilst I follow the issue on line and I do think it is a shame it still continues, I'm afraid that this is entirely your doing, you simply have not addressed your customers very real issues and as such have left yourself in a very vulnerable position, open to both criticism and legal action. I do recall you said you had professional advisors. I would respectfully suggest that if you do, you change them, you get someone who is used to fixing failing companies and putting them back on track. You should essentially stop burying your head in the sand and instead of spending all your time misleading people about your products, giving false tracking numbers, slandering the courier company, other organisations and your clients and sitting on Facebook contacting people you have no need or right to contact, you focus on what is needed.

Fix your company, address your product issues, and your shoddy customer service once and for all, and if that seems to much of a mountain for you to climb, perhaps question whether this is what you really want to be doing because continuing on the path you are on is simply self destructive, it will take a lot of work to rectify your companies problems, but that is not the fault of your clients, the blame lies entirely with you, it is however fixable. If it were me (which frankly it wouldn't be because I simply wouldn't have behaved the way you have) I would start with making a list of all the customers I have failed and refund them. I would also make a public announcement that things are being fixed, that you recognise your company has issues and are working hard to resolve them. I would take the **** you so deserve from your customers, be humble and apologetic. But then, I have far more business sense than you appear to.

Despite my only following this story with interest, I will be posting this for others to read because I'm incensed that you have contacted me in such a childish way. I respectfully ask that you do not contact me again.
Regards,
Emily
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Your response is spot on. I don't think I would have been so polite!
 
Queenbee said:
Am sodding FUMING! As you know I'm pretty silent on here, I'm appalled at this company, but I'm not a client so generally just read out of interest and do the same on the fb page for disgruntled clients. This is what was waiting for me on fb today! I have, for your reading pleasure, broken my response up into four paragraphs as I think I forgot to breath whist responding and posted it in on humongous wad of words :p


12:16am
Jessica Clarke
Hi,
I wish I wasn't having to do this because I don't do sides as you've seen. We've had threats that our horses are going to be hurt and our rental house destroyed by the members of the group... It's been said by the police and members close to us that I should do a plee to get people out of the group to try and stop all of this vicious hate.


Me:
Dear Jessica.
Personally I think that's bull****, furthermore I have seen your threats, aggression and agression shine through on various forums and social media platforms. Your customer service DOES need serious attention and your product HAS deteriorated, those are facts plain to see for all who wish. I have not attacked or threatened you. I have never purchased a product from you, I have one Lycra hoodie from another company purchased from a table top sale second hand years ago and that suits my needs perfectly. I have however seen your recent creations in the flesh and do not like what I see.

Whilst I follow the issue on line and I do think it is a shame it still continues, I'm afraid that this is entirely your doing, you simply have not addressed your customers very real issues and as such have left yourself in a very vulnerable position, open to both criticism and legal action. I do recall you said you had professional advisors. I would respectfully suggest that if you do, you change them, you get someone who is used to fixing failing companies and putting them back on track. You should essentially stop burying your head in the sand and instead of spending all your time misleading people about your products, giving false tracking numbers, slandering the courier company, other organisations and your clients and sitting on Facebook contacting people you have no need or right to contact, you focus on what is needed.

Fix your company, address your product issues, and your shoddy customer service once and for all, and if that seems to much of a mountain for you to climb, perhaps question whether this is what you really want to be doing because continuing on the path you are on is simply self destructive, it will take a lot of work to rectify your companies problems, but that is not the fault of your clients, the blame lies entirely with you, it is however fixable. If it were me (which frankly it wouldn't be because I simply wouldn't have behaved the way you have) I would start with making a list of all the customers I have failed and refund them. I would also make a public announcement that things are being fixed, that you recognise your company has issues and are working hard to resolve them. I would take the **** you so deserve from your customers, be humble and apologetic. But then, I have far more business sense than you appear to.

Despite my only following this story with interest, I will be posting this for others to read because I'm incensed that you have contacted me in such a childish way. I respectfully ask that you do not contact me again.
Regards,
Emily
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Very good response . . . beautifully written. Balanced and constructive.

P
 
Well perhaps I was too polite because the (insert insulty swear word) replied to me, so naturally I responded, a little but more clearly in my vindictive and malicious way ;). Stupid girl, I was not at all impressed with her business conduct, but I was not involved and had no personal issue with her, now she's poked my hornets nest with a big pointy stick and made me very very angry. Hasn't she annoyed enough people already without picking fights with uninvolved bystanders?


Jessica Clarke
Your views are your own and if you want to be as vindictive and malicious as those and condone animal harm and harm to others then that's your choice.
Take care and enjoy your day

2:46pm
Emily Beech
I have seen no proof that ANYONE has mentioned animal harm, other than animal harm caused by your products, if I saw any proof, I absolutely would not condone it. I don't listen to bull**** And rumors Jessica, I deal in cold hard facts, which you seem unable to present to me. Do NOT contact me again, or I WILL go to the police and lodge a complaint against you for harassment, as is my right under law.

Jessica Clarke
Really you don't listen to bullshit... Amusing really but hey ho. I really couldn't give a hoot really but what I care about it how far these people have taken things. Now please go play rumours/lies I'm sure you can make up some more rubbish


I shan't be responding to the last one, but just because I can I will forward this to the police and give them a call. I don't have any patience for brattish children.
 
FionaM12 said:
I find it interesting that whenever someone's accused of wrong doing online these days (eg the Beeston sale "rescuers" and the Clwyd D supporters) they quickly claim the police are involved and they have an ongoing case of online harassment, but continue mud-slinging themselves. Yet having unfortunately genuinely sought police advice on online harassment myself recently, I know the police instruction is to IGNORE and say nothing yourself to the harassers.

They then all seem to claim the harassers are "threatening" them and their animals, even turning up at their homes/property and terrorising them. :rolleyes3:

Oddly, no-one ever seems to be brought to book for these crimes, even though the police told me it's quite easy to trace IP addresses and should my own (very mild) case of harassment escalate, the person would be charged.
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I too have noticed this pattern of behaviour.
It fits in with my own private theory about people who name-call - that they are only reflecting their own personality in their insults (or in simple terms, it takes one to know one). The director of Shwmae has called people trolls, bullies and liars. Hmmm.....
 
Patterdale said:
Oh dear :(
Anyone else starting to feel a bit sorry for her? Granted, I wouldn't if she had my money, but still...:(
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Actually there were times when I did, I'm not saying her conduct hasn't been absolutely appalling, but sometimes with frustration and anger running high on here and on Facebook some of the posts have made for slightly uncomfortable reading. However, having now (as a non customer and innocent bystander uninvolved in anyway) been dragged into this tripe by her, no I absolutely do not feel sorry for her. I'm guilty of what, Following a topical story within the equine world? I follow many stories, I follow what goes on with derby house, watched with interest the thread on equestrian clearance recently because I do use them, follow feed threads, read with interest the hat-gate thread re:hoys hunter classes, as is my right. I do not expect anyone to seek me out through Facebook just because I follow topical issues!
 
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