Maesfen
Extremely Old Nag!
I'm a huge fan of wood pellets for bedding and for the last couple of years have been using and recommending left right and centre, those from White Horse Energy.
Not any more!
My last pallet of their lovely Platinum Plus pellets arrived on 15th January and were immediately put under cover, still in their complete plastic wrapping and on the same pallet into our barn but I didn't start using them for another fortnight. The first few bags were all badly sealed at the factory with some holes in them and I noticed that these bags had air holes in them too (H & S rearing their ugly head I supposed) but didn't think much of i. I had read some reviews where the bags were complained as being too flimsy but never been affected by that before myself.
Every layer of bags have been damaged from the faulty seal and some have even split right open. I use six bags a week and if I get two perfect bags of those which haven't lost any pellets, I reckon I've done well. Many of the bags are showing dampness inside with clumped pellets too as if they had already been soaked. No water can get into the barn but most people will agree that it has been the dampest on record which is affecting the atmosphere, I'm not disputing that at all but in the five years I've been using wood pellets, I have never had any go damp in the bags before they're even opened and until this year, they were stored outside under the overhang of the boxes. In fact one of the selling points of pellets has been they can be stored outside in their bags.
NOT ANY MORE!
When I finally made contact with them, sent them pictures of the damaged bags and those still in the bale wrapping, I did get an apology and that they would take it up with their suppliers but they are now saying it's my fault for storing them in a barn instead of a garage or shed and that they need the holes in the bags so they can breathe - that took my own breath away believe me as I've never had bags with holes in before.
So now folks, take your pellets indoors with you to keep them dry as the company are not taking responsibility for using sub standard packaging.
Would you be happy if your pallet of pellets was like this with a lot of wastage? You can clearly see the bulges in the pallet wrapping where bags have split that are still in the unused portion.
Not any more!
My last pallet of their lovely Platinum Plus pellets arrived on 15th January and were immediately put under cover, still in their complete plastic wrapping and on the same pallet into our barn but I didn't start using them for another fortnight. The first few bags were all badly sealed at the factory with some holes in them and I noticed that these bags had air holes in them too (H & S rearing their ugly head I supposed) but didn't think much of i. I had read some reviews where the bags were complained as being too flimsy but never been affected by that before myself.
Every layer of bags have been damaged from the faulty seal and some have even split right open. I use six bags a week and if I get two perfect bags of those which haven't lost any pellets, I reckon I've done well. Many of the bags are showing dampness inside with clumped pellets too as if they had already been soaked. No water can get into the barn but most people will agree that it has been the dampest on record which is affecting the atmosphere, I'm not disputing that at all but in the five years I've been using wood pellets, I have never had any go damp in the bags before they're even opened and until this year, they were stored outside under the overhang of the boxes. In fact one of the selling points of pellets has been they can be stored outside in their bags.
NOT ANY MORE!
When I finally made contact with them, sent them pictures of the damaged bags and those still in the bale wrapping, I did get an apology and that they would take it up with their suppliers but they are now saying it's my fault for storing them in a barn instead of a garage or shed and that they need the holes in the bags so they can breathe - that took my own breath away believe me as I've never had bags with holes in before.
So now folks, take your pellets indoors with you to keep them dry as the company are not taking responsibility for using sub standard packaging.
Would you be happy if your pallet of pellets was like this with a lot of wastage? You can clearly see the bulges in the pallet wrapping where bags have split that are still in the unused portion.
. I imagine it might be a H+S thing given that they can create a build up of carbon monoxide.
