Anyone had any issues with Flair Equestrian

WOW - how sad I am not to have found this before.

What in the name of god was gemstoneflyer / Leigh Robinson / Bespoke Equestrian and numerous other IDs thinking of to start a thread blaming others for business practices shes is STILL using (Faber & Co, amongst others). HOnestly Leigh, and of course you can't block me on here, have you NO shame?


Of course it could be a coincidence but . . . no, it' s not a coincidence!

Link to previous shenanigans:

http://www.horseandhound.co.uk/forums/showthread.php?661800-Horse-and-Hound-Above-the-Law
 
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jemima*askin said:
WOW - how sad I am not to have found this before.

What in the name of god was gemstoneflyer / Leigh Robinson / Bespoke Equestrian and numerous other IDs thinking of to start a thread blaming others for business practices shes is STILL using (Faber & Co, amongst others). HOnestly Leigh, and of course you can't block me on here, have you NO shame?


Of course it could be a coincidence but . . . no, it' s not a coincidence!

Link to previous shenanigans:

http://www.horseandhound.co.uk/forums/showthread.php?661800-Horse-and-Hound-Above-the-Law
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Thank the lord ... Jemma... a thread started by her to discredit my business. Rather ironic given the hundreds and thousands of threads on her practices ! You cannot believe how refreshing it is to read this. I am working tirelessly hard to run a good business (not faultless or perfect I admit) but the bogus post from her has angered me beyond belief !

Its Faber and Co !! oh yes, someone posted on the BSJA the other day. She was approaching me to buy items from MY suppliers as she can't get set up with them. Its not in my nature to post things like this, but, she is beyond belief. I had no idea until a kind blogger informed me of who 'gemstoneflyer' was !

xx
 
I think it was absolutely shocking but without in any way wishing to sound unkind mistakes happen. Customers can be very forgiving but communicate, communicate, communicate, remember you have the contract with the delivery company, if something goes wrong refund the customer and then claim back. And never never rise to any bait! There's a huge market out there, I hope you make a success of your business.
 
Flair Equestrian said:
Thank the lord ... Jemma... a thread started by her to discredit my business. Rather ironic given the hundreds and thousands of threads on her practices ! You cannot believe how refreshing it is to read this. I am working tirelessly hard to run a good business (not faultless or perfect I admit) but the bogus post from her has angered me beyond belief !

Its Faber and Co !! oh yes, someone posted on the BSJA the other day. She was approaching me to buy items from MY suppliers as she can't get set up with them. Its not in my nature to post things like this, but, she is beyond belief. I had no idea until a kind blogger informed me of who 'gemstoneflyer' was !

xx
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You're not making yourself look very professional.
 
jemima*askin said:
I think it was absolutely shocking but without in any way wishing to sound unkind mistakes happen. Customers can be very forgiving but communicate, communicate, communicate, remember you have the contract with the delivery company, if something goes wrong refund the customer and then claim back. And never never rise to any bait! There's a huge market out there, I hope you make a success of your business.
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Your words are correct, sensible and empowering. We will take away the feedback received and we will be focussing on communication 100% going forward and are already working on a number of solutions to some of the problems raised within this forum. Thank you Jemima, I appreciate you time adding to the blog with your words of advice. They have been very, very gratefully received. Thank you x
 
amandaco2 said:
Had stuff supposidly sent 5 times, not recieved and either no tracking or shows as item not received from sender so unable to deliver.
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Hi amandaco, can you advise when this was ? We don't have any records of ever sending items 5 times ? Perhaps if you contact us directly we can look into this further. We did advise on 11/11 that measures have been put in place to avoid future errors. I would be keen to know whether your order pre-dated these measures. I can then investigate your comments further. Thanks so much x
 
I ordered with them beginning of Nov. Item still not here! Despite saying it was in stock!!!

The excuses are as follows:

got lost in the post
replacement was damaged so they had to order another in
that was delayed
that then got lost in the post
here's a tracking number that doesn't work

Really disappointed, to say the least. Poor sister without a Christmas present :(

Mistakes do happen, certainly. But I won't ever be using this company again.
 
nikkimariet said:
I ordered with them beginning of Nov. Item still not here! Despite saying it was in stock!!!

The excuses are as follows:

got lost in the post
replacement was damaged so they had to order another in
that was delayed
that then got lost in the post
here's a tracking number that doesn't work

Really disappointed, to say the least. Poor sister without a Christmas present :(

Mistakes do happen, certainly. But I won't ever be using this company again.
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Me neither!!!!
 
Its ok if u get rapid honest responses. Eg I'm afraid we r out of stock, it will take 4 weeks to come in, would would u like to do? Or I am sorry we have nnot sent this yet I will send it on 1st class with a tracker number first thing.
Its the constant excuses and delays and lack of a prompt response thats annoying!!!
 
I must admit after reading similar stories on here over the years, I always put the name of any new companies I am thinking of buying from into a search on here, to get an idea of their reputation. There will always be the odd problem with any firm, but as said above it is the way that companies communicate and rectify the problem that makes a huge difference.
 
I used Flair Equestrian after the new year during the sale and contrary to a lot of posts I can say I'm impressed with them.

I ordered via Facebook then googled them as a company to find this horror story of reviews. Consequently I didn't really give them a chance and cancelled my order. I got a refund promptly and an apology from them about me losing confidence in them after what I had read! They didn't need to apologise as they have done nothing wrong. I will use them in the future now as I trust they rectify issues and they do issue refunds and respond to queries.
 
I rarely reply to threads like this but it seems like it's turned into a bit of a witch hunt.
All of Flair Equestrians replies have come across as courteous ( which is more than some others) and trying to put things right,all be it somewhat belatedly.
Obviously mistakes have been made. I have no idea how big FE's customer base is but in any company there are bound to be mistakes made and therefore some unhappy customers. However there may be a huge % of satisfied customers we never get to hear from.
Running a company such as this must be a huge learning curve.
A full refund and free rug have been offered.
Move on.
 
Thank you for your comment and taking the time to post.

We agree, mistakes have been made, but we try our best as a small independent company to put things right when things go wrong. We do have a massive customer following and all of which are repeat customers and really happy. Its comforting to know that there are always level minded people who can see both sides of an 'argument' so to speak.

Again, thanks for taking your time to comment

Magister said:
I rarely reply to threads like this but it seems like it's turned into a bit of a witch hunt.
All of Flair Equestrians replies have come across as courteous ( which is more than some others) and trying to put things right,all be it somewhat belatedly.
Obviously mistakes have been made. I have no idea how big FE's customer base is but in any company there are bound to be mistakes made and therefore some unhappy customers. However there may be a huge % of satisfied customers we never get to hear from.
Running a company such as this must be a huge learning curve.
A full refund and free rug have been offered.
Move on.
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I ordered my Jin stirrups from them after seeing them on offer on FB. I ordered early December and was promised delivery before Xmas. It wasn't the fastest of deliveries - i messaged them to check the process - all messages were replied to promptly and courteously and the Jins were delivered well before Xmas as promised. I had no problems with this company - I'm sure in not the only satisfied customer?
 
I've just ordered some boots from Flair, my friend ordered some and they arrived in a week (and look gorgeous) so I'm looking forward to getting mine. So far the communication has been fine.
 
I have had problems and no replies.

I ordered boots but was sent the wrong size. I asked if what would pay the return postage but received no reply so just posted them as I was worried about getting a refund.

I asked for a refund, but did not receive one. Then about a month later I received another pair of boots out of the blue. I don't need them now, and asked if they'd pay for the postage, again no reply.�� Bit fed up now.
 
MrsMakeup said:
I have had problems and no replies.

I ordered boots but was sent the wrong size. I asked if what would pay the return postage but received no reply so just posted them as I was worried about getting a refund.

I asked for a refund, but did not receive one. Then about a month later I received another pair of boots out of the blue. I don't need them now, and asked if they'd pay for the postage, again no reply.�� Bit fed up now.
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Hello Mrs Maekup
We haven't had any messages nor emails about you receiving a pair if boots correctly sized as a posed to a refund.
If you email us at flairequestrian@yahoo.com we can resolve this
Kind Regards
 
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