Anyone had any issues with Flair Equestrian

Just awaiting my refund from a purchase with Flair Equestrian that dates back to the middle of July. Communication was good at first then stopped. Then, like several other posters stated, the usual excuses started. They would look into it, no communication, blamed the courier company (I do understand and and am empathetic to that type of problem), I would contact both by email and Facebook, then they would only get in touch if I commented on their actual Facebook posts (I was always careful and considerate when posting as I didn't want to cause trouble - I just wanted my purchases). Then apparently they resent my parcel the beginning of October (3rd), nothing showed up. At the end of October I messaged and emailed etc - finally a response -I explained that if I didn't receive my parcel soon I would be requesting a refund - although I would have been much happier with the products. They understood. Still nothing. Finally I requested a refund. Was told 3-7 days. It is now November 18th, 2016 and I do not have the purchase or my refund. They have been in touch this a.m. via email and asked for my address. I have posted under comments to a few people who have purchased through them and it seems we all have the same complaints. I have never asked for a refund from a company before. This is a first for me. If they would have shipped express delivery through a different company etc after the initial package never showed up and then the 2nd one didn't, it would not have come to my posting publicly about them. I was informed they have 27,000 happy customers. I said I hoped I would get to be included in that. If they have fixed the issues then how come it is hard to take care of one customer? So disappointed. I have posted doubling on my personal facebook page warning others internationally to avoid purchasing due to the lack of the good arriving or the prompt refund - I stated I would update that post if the situation was rectified. Just sharing my experience thus far.
 
I hope you get your refund and it doesn't put you off online or UK companies as not all our bad. I believe you are not alone with this company.
 
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