Communication from a vet: don’t know what to make of it!

Pearlsasinger

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Fortunately the mixed practice that we use is always professional, maybe verging at bit on the brisk side! I couldn't cope with 'fur babies' and would have to let them know. We have always had a phonecall to say 'Animal is out of surgery now and coming round nicely'.

We have also had a couple of 'rescue us' phone calls. One many years ago, 'please will you come and collect your Lab bitch NOW, she is rather noisy' (which proved to be an understatement, when we got there, we could hear her down the street. Then there was the 1st Rottweiler, vet said, please will you come down and get her out of the ccrate, she is guarding and won't let us near her (after she had come round). Sister wernt for her vet, who fortunately was a bull breeds fan, said she had been fine until after the GA. She was thrilled to see sister and be rescued, when she was out of the crate, she was delighted to see the vet and anyone would have thought that he was her best friend.

I hope Zak is doing ok.
 

ycbm

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We had a cat neutered once and were told we could pick her up at 4. At 1 o'clock I had a call asking me to collect her. When I got there they says "is she always this noisy?", to which I cheerfully replied "oh yes!".

Talking of animals being brought round from a GA, I watched them try and bring my husband round from open heart surgery until they threw me out of the ICU (private hospital so they let me in to wait and be there as he woke up). He was clearly going to go five rounds against Mike Tyson, and they were equally clearly either all going to sit on him to stop him busting his chest open, or tie him down to the bed. I wanted to watch, it was fascinating and I'm not squeamish, but they wouldn't let me.
.
 

CanteringCarrot

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Honestly it would make me feel like they weren't taking whatever issue I had brought the dog in with at all seriously. 😕

I do not think CT is getting uppity or annoyed. Personally I think it's a bloody weird email. 🤷‍♀️

Fortunately my rural, mixed practice is unlikely to go down that route! Hahaha I wonder what the farmers would think if they started getting emails like that about their cows. Or even their dogs.

I hope (your darling fur baby) Zak is ok CT.
Oh it's weird, don't get me wrong. Just something I might have gone "hm, weird, not my style, but ok." And possibly not said anything. I've got bigger fish to fry at the moment.

However, I don't think I could infer that they weren't taking thing seriously from that. Would be a bit of an unfair of assumption, in my opinion.
 
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milliepops

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Ive always been a bit weirded out when they call you from the waiting room with your pet’s name and then your surname added and I am quite a smushy owner who has conversations with their animals 😂.
I'm no fan of "furbaby" but I love the petsname ownersurname thing :p
Whenever a horse stays in my local horspital they always come back with a name tag plaited into their mane and any kit tagged too, with horsename ownersurname.

I would have found the wording of the email a bit unexpected but if I was happy with the practice in other ways it wouldn't change my opinion of their professionalism.
 

Annette4

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I'll admit I refer to my 3 as 'the kids' and do take great pleasure in winding my mum and dad up by referring to them as their grandkids so it wouldn't bother me but it's not a term I'd use. I've only ever had calls to let me know they're OK. We do have to start doing socialisation visits with Ginny though after is disastrous vaccination visit resulting in her, the vet and vet nurse getting very smelly.
 

PapaverFollis

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It would just be my gut feel regarding a lack of seriousness because to me the wording of the email is so silly. I'd have to put mental effort in to judge their actual work with the animal objectively, against what the email made me feel.

Why anyone would want a communication like that from a professional doing a serious job of looking after the health of their pet is completely beyond me. It would be more appropriate in a dog walker or daycare context if that is your cup of tea.
 

deb_l222

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My conversations, following anaesthetic, have gone along the lines of:

Hiya it's me - just ringing to see how [insert name here] is getting on
Oh [he/she] is fine and has come around from the anaesthetic and is now causing havoc. Can you please come and pick up [insert name here] ASAP!!

Never ANY mention of fur babies :)

It is a bizarre e-mail and if my vets did it, I would think they had gone completely mad. Maybe it's a new thing they're trialling on the back of COVID and lockdown dogs/cats????? Four of my dogs have had red flashy warnings on their records that they may bite so I doubt they would have tried this with them :eek:
 

blackcob

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I am wondering if they've confused you with someone who has previously indicated that they like to receive messages and photos like that, or they've got a new vet/nurse/social media admin bod who has come in with a bit too much enthusiasm.

One of the (few) benefits of working for a corporate is that there are style guides for stuff like social media and client communication, I don't think fur baby is mentioned but I might lobby for it to be added. 😛 'Pet parent' seems to be gaining popularity.
 

Cinnamontoast

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You’d be amazed the amount of owners that get annoyed if we DONT treat the animals like babies. Whether it’s not using the full name ‘princess tutu pom pom smith’ whenever talking about them or having a no nonsense attitude to said darling trying to maul our face off and the owner doing nothing about it.
I do think he should be called Tricky Woo!

They really can't win.

Of all of the things to get offended about, this wouldn't be one of them. I mean, they are trying to show that they care and give you an update on your animal. Do I despise the term "fur baby" sure, but some people use it.

Maybe the clinic got some feedback that this would be a nice touch. Or someone got the idea and decided to try it out/thought customers might like this. So what you, the customer, can do is give them feedback. Nicely. Say hey, I appreciate the sentiment and your efforts but I find it a bit -whatever you feel- and for me, personally, a quick phone call would do.

Done and dusted.

Of all the things I'd get uppity about at a vet clinic, this wouldn't be one of them.
Where am I getting uppity? Or offended? Have you failed to read what I wrote? I'm not going to use them again and even if I were, I wouldn't moan about them using such language. I posted on here and did not speak to the practice about it. Unless they're offensive, I don't see the point of 'giving them feedback'.

It’s only an email, yes the language isn’t ideal but it’s not something I’d get burst out of shape about.
I am not burst out of shape, jesus, this place is becoming more mumsnet by the day! I thought it was quite funny, I'm not going to rage at them about a lack of professionalism etc, I just thought it was odd.
 

CanteringCarrot

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I do think he should be called Tricky Woo!



Where am I getting uppity? Or offended? Have you failed to read what I wrote? I'm not going to use them again and even if I were, I wouldn't moan about them using such language. I posted on here and did not speak to the practice about it. Unless they're offensive, I don't see the point of 'giving them feedback'.



I am not burst out of shape, jesus, this place is becoming more mumsnet by the day! I thought it was quite funny, I'm not going to rage at them about a lack of professionalism etc, I just thought it was odd.
Lol I said I wouldn't get uppity. I.

If you don't want to give them feedback, then don't. Simples. Just a suggestion in case someone didn't like the approach.

Obvs failed to read read what you wrote 🤣🤣🤣


You didn't say exactly how you felt about it in your OP (but again, I failed to read, apparently) and since you took the time to post out of it, some of us ASSumed that you were displeased about it or were uncomfortable about their approach. 🤷‍♀️ it's fine if we were wrong.
 

Cheeky Chestnut

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I do think he should be called Tricky Woo!



Where am I getting uppity? Or offended? Have you failed to read what I wrote? I'm not going to use them again and even if I were, I wouldn't moan about them using such language. I posted on here and did not speak to the practice about it. Unless they're offensive, I don't see the point of 'giving them feedback'.



I am not burst out of shape, jesus, this place is becoming more mumsnet by the day! I thought it was quite funny, I'm not going to rage at them about a lack of professionalism etc, I just thought it was odd.
i never said YOU were getting burst out of shape did i?? I said I wouldn’t 🙄 some people on this thread have done so why not wind your neck in a bit as if you weren’t looking burst out of shape then you are now 🙄 folk love to put words in your mouth on here don’t they 🙄
 

paddy555

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It is definitely a bit out of the ordinary, but I would probably just laugh, be glad they were looking after my dog so well, and not think any more about it.
this I would be glad if the dog got good professional care from the vet but it is becoming very common even if not for vets. Look anywhere on FB and there are Furbabies, Fur kids and kids everywhere. When I got my pup all the new owners got put on a message group by the breeder. It was all fur babies. Then we got to mother's day and all the fur babies sent their mummies presents except one. Mine. What was my effing "furchild" thinking about to forget me like that? :D

it was like "pass the sick bag" every time I looked in on that group.
 

Moobli

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this I would be glad if the dog got good professional care from the vet but it is becoming very common even if not for vets. Look anywhere on FB and there are Furbabies, Fur kids and kids everywhere. When I got my pup all the new owners got put on a message group by the breeder. It was all fur babies. Then we got to mother's day and all the fur babies sent their mummies presents except one. Mine. What was my effing "furchild" thinking about to forget me like that? :D

it was like "pass the sick bag" every time I looked in on that group.
LOL! Thankfully that isn't commonplace on my FB groups. You need to start hanging around with a better class of person paddy :D
 

P3LH

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But did you have a vet (this new one at my surgery I seem to be fated for) open up a rather serious call this morning following dogs urine sample, by singing the sun has got his hat on hip hip hip hooray? If not, then checkmate - I win.

I wouldn’t be happy about the photos and the whole business either tbh.
 

Cinnamontoast

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i never said YOU were getting burst out of shape did i?? I said I wouldn’t 🙄 some people on this thread have done so why not wind your neck in a bit as if you weren’t looking burst out of shape then you are now 🙄 folk love to put words in your mouth on here don’t they 🙄
Wind My neck in? Goodness me, here's me thinking I started the thread! 😂
 
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