pi@@ed off about ebay & their promise to refund every b@tch out

Yes, I was desperate to sell and didn't check all the boxes properly. I am going to email said bitch and take the saddle back at her cost - if she has discoloured it in anyway, I will open a case against her + small claims court.

Why do people always bring up vets fees, my dogs & horses are insured and we have a savings account but to take it out - need 7 days notice. Theses comments really annoy me. �😠😠

I bought a derelict house and every spare penny goes towards doing it up but worth it to have my horses right outside.
 
coralwings20 said:
Yes, I was desperate to sell and didn't check all the boxes properly. I am going to email said bitch and take the saddle back at her cost - if she has discoloured it in anyway, I will open a case against her + small claims court.

Why do people always bring up vets fees, my dogs & horses are insured and we have a savings account but to take it out - need 7 days notice. Theses comments really annoy me. �😠😠

I bought a derelict house and every spare penny goes towards doing it up but worth it to have my horses right outside.
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You don't endear yourself by calling someone a bitch on a public forum.
 
If the seller is returning within 14 days, which you agreed to, how does she deserve to be called the names you have called her. It isn't her fault you spent the money. I think you will be throwing good money after bad if you go to small claims court, who on the evidence you have given, would not find in your favour anyway!
 
webble said:
This^^it sounds like she is just taking you up on your offer. If I was a bit unsure about something on ebay for any reason but the seller offered refunds I would probably think it was worth the cost of postage to send it back and give it a try
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I agree, OP it would appear the buyer is not trying to scam you so I wouldn't worry about that. There's always a small possibility if scammers and if it worries you that much you need to not use paypal. Because you've put returns accepted in your listing its likely paypal would refund her if she put in a claim. If there is no money in your paypal account they'll take it from your bank account if it is linked to your paypal account, or chase you with letters and bailiffs if necessary. Just refund, like you said you would in your listing and be more careful what you put next time.

ETA you refund upon return, so if she sends back a different saddle, which you're worried about, you argue your case about that with paypal then.
 
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I'm calling her a bitch as the saddle was in good condition & no discolouration although I bloody well bet it comes back with some so good thing I took 60 photos of it & my saddler wrote down the serial number. If it didn't fit her horse, why not just be honest? What else would you call a dishonest buyer with attitude? I'm normally so laid back, it takes a lot to push my buttons. But her first message was downright rude telling me she is covered by buyers protection and so I had best give her her money back. Wish I'd looked at her Fb left for others as lots of negative left for other saddles she has bought. & no, I shouldn't have spent the money first but hubby is lending it to me. My 100% 7 year Fb will now be affected when she leaves negative. What happens if she sends me a different saddle back or deliberately discolours it? Have never been in this situation before.
 
Perhaps in future just give saddles to your saddler to sell or sell them in person then!

Stop worrying about the what ifs at the moment, the likelihood is that you will get your saddle back as it was sent.
 
Pre-empt this happening then by forewarning her that you have photographic proof, written documentation from a master saddler and the serial number of said saddle and all be checked upon receipt of the saddle back.
 
Wow. You really do have an attitude don't you. Poor buyer has taken you up on YOUR terms & conditions & gets called a bitch & assumptions made about her future action on a public forum. T&cs were your cock up . How about putting your ebay name on here because I bet there are fair few people thinking they wouldn't want to buy off you. You cocked up with the ts & cs & by not checking feedback before making a substantial sale. Suck it up & get the saddle back befofe you accuse her of anything else. I do wonder from your posts whether she was rude in her message to you or whether you are just narked because you have to find the £400.
 
hairycob said:
Wow. You really do have an attitude don't you. Poor buyer has taken you up on YOUR terms & conditions & gets called a bitch & assumptions made about her future action on a public forum. T&cs were your cock up . How about putting your ebay name on here because I bet there are fair few people thinking they wouldn't want to buy off you. You cocked up with the ts & cs & by not checking feedback before making a substantial sale. Suck it up & get the saddle back befofe you accuse her of anything else. I do wonder from your posts whether she was rude in her message to you or whether you are just narked because you have to find the £400.
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I tend to agree with this.
 
When selling anything of value on ebay I always wait for confirmation from the buyer that they are happy with said item before spending the money.
 
ester said:
If she were why on earth would she be sending it back not selling it on?
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She maybe has damaged it or discoloured it herself by accident? Endless reasons behind it.

If I were OP, I would ask for photographs of the saddle and take it back. If saddle is in worse condition than it left, would then take action against her as she has damaged the saddle whilst she owned it.
If saddle is the same saddle, and in same condition, then I would simply resell it through something other than eBay.

If a different saddle is returned, then I would go through eBay as it is most likely a scam if she is a saddle dealer.

Unless you know what she does or doesn't do, it's unfair to say she is one thing or the other though.

Hard luck with spending the £400 OP, maybe next time you'll make sure to check everything suits you when you sell online!
 
You are not getting it, it was checked & valued by a master saddler who has confirmed no discolouration 6 hours before sold so what am I to think when I receive a message saying it's not fit for purpose due to this? Had she been honest, I would have taken it back there & then due to it being my error saying no returns but I cannot abide liars. I paid £65 to have this saddle checked and a receipt/mini report.

But it appears from some of your comments, she is well within her rights to be dishonest to get her own way.

I am very worried about what I'm going to receive back as only a few months ago did I pay £700 for it 😭 it cost me £40 to send so already £105 down. Listing on laptop from now on so I can put no returns. Then ebay would still rule in her favour. Actually, thinking about it, will only buy off of eBay & not sell expensive items.

This buyer is a liar and she knows it as all her messages said we're ebay would side with her regardless.

I hope she is a member on here & doesn't scam someone else on here as I'm sure you would be as upset as me.
 
You can put no returns all you want. If she claims it's not as described then she can open a dispute and, when prompted by ebay, sent it back. However, in this case you did say you'd accept returns and I wonder whether her first message asking to return it was met with a rude no from you and so she's taking this line of action.

It's not the buyer's fault you chose to have it valued so you can hardly claim she's caused you that loss. Then you presumably charged her to send it out so you can't blame her for that loss either. Honestly your best bet would have been to apologise profusely and accept it back to re-sell it. After all you think it's worth £200 more than she paid.
 
No, I offered her free postage out of the £400 so she actually only paid £360 for the saddle. Her first message was not very polite & it got my back up. No way am I apologising to someone who has blatantly lied - how did a saddle end up discoloured within 24 hours? You want me to apologise to a liar? Thank god the saddler saw it the day I sold it & was posted the next day. She obviously didn't like it so made up some lies.

I have messaged her asking her to return the saddle I sent her on Monday if possible & also out of interest, asked for photos of discoloration.

Just spoke to my friend, she sold a saddle & the buyer said the tree was broken but when ebay ruled in the buyers favour, the tree was sound.

Ebay isn't a try, not like so open a case for a full refund.
 
If you had come on here & posted "I've made a mistake in how I listed my saddle & now I have this problem - advice please" I am sure you would have received sympathy & good advice. After all everyone screws up at one time or another, but I am afraid the way you started the thread stank and you were responded to accordingly. Tbh I was surprised when you said your OH was lending you the money as my first guess was that you were about 14/15. It's not those saying what you don't like who don't get it. This time you just have to suck up your mistake & hopefully learn from the experience.
 
coralwings20 said:
Thing is on all my listing I put will accept returns within 14 days at buyers cost so looks like I've no choice but to accept the saddle back & ask my mum for the money (I'm 40 btw) but will double check this with hubby when he gets up as he knows more about ebay than me. I'm worried I'm going to get a saddle that matches mine but isn't the same one (my saddler wrote the serial number down as she phoned albion to confirm all the small derails of the saddle such as a tb head ect). This could well be a scam or just a silly little girl abusing the money back gatentuee. Not slept as angry & worried at the same time.
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well then, where is the problem, its not her fault... she can return without giving a reason at all, she can return even if the saddle just doesnt fit. It doesnt matter if she is lying, or even if she doesnt give a reason, you stated those terms of sale/return. you are just going to have to find the money.
 
If the buyer is claiming the saddle us discoloured ans the op knows it wasn't when she sent it, I am not surprised she is angry.

A couple of years ago I had an ebay buyer try to claim the saddle she bought from me was faulty. It wasn't . She didn't open a case. ,I suspect it didn't fit her horse so she thought she would try to return it rather than sell it on. I won't sell saddles on ebay now.
 
Yes, I put my hands up to my mistake that I put returns accepted but what she has done is lied through her teeth - she hasn't even noticed my returns policy (I did) hence offering a full refund. I feel I have done the right thing in this instance considering she didn't notice it.

I detest liars which is why I was so angry at the start. I've calmed down now but panicking about what she has done to my saddle & if she even returns the right one.

It appears I'm in the wrong for being angry at her lies 😭
 
coralwings20 said:
Thing is on all my listing I put will accept returns within 14 days at buyers cost so looks like I've no choice but to accept the saddle back & ask my mum for the money (I'm 40 btw) but will double check this with hubby when he gets up as he knows more about ebay than me. I'm worried I'm going to get a saddle that matches mine but isn't the same one (my saddler wrote the serial number down as she phoned albion to confirm all the small derails of the saddle such as a tb head ect). This could well be a scam or just a silly little girl abusing the money back gatentuee. Not slept as angry & worried at the same time.
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Nope you are not wrong at all for being angry about lies, but you may have to weather this, however, with regards to you hoping she returns the correct saddle... do you have the serial number? Photos or records of it? I would again call Ebay, and if you do, but didnt put it on the listing record it with them before she sends the saddle back, along with photo evidence and a statement from your saddler, sadly I suspect however it goes you are liable for providing a refund on the saddle you sold, but you can take steps to ensure you are protected from her returning the wrong saddle
 
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