Shwmae horse products

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another happy customer

(name removed) Getting very frustrated with the lack of response. When are us your customers going to get proper timely responses please? This is not doing your reputation any good! Thanks

2 hours ago via mobile · 1

Seems this company is unravelling at the seams (sorry couldn't resist)
 
I'm wondering what happened about the modelling competition - it started on 31 December and the winner was to be announced when voting ended after 72 hours.
 
It will be very interesting to see how long that all lasts, given that no-one has been on to reassure their current customers for many hours now.
 
Thanks all, I have it now. Very odd, definitely not been blocked but I have been trying all sorts of variations of the name for the last fortnight!
 
They have gone through and deleted every message from someone looking for their stuff and the post about this forum is completely gone. That is why this needs to stay out there. They are deceiving customers.
 
Horseymom said:
They have gone through and deleted every message from someone looking for their stuff and the post about this forum is completely gone. That is why this needs to stay out there. They are deceiving customers.
Click to expand...

not surprised it was removed but like next two posts

(name removed) So you know when I asked before about posts being removed? Well you have just removed some!! Lots of people saw it too- they were talking about the forum posts again?! Why do you do this?!

5 hours ago via mobile
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(name removed) Ps. Why are your 'staff members' online at midnight? Must be a very dedicated employee if they're up at midnight editing your pages posts.

5 hours ago via mobile
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Last one has a very good point LOL
 
more intresting comments

(name removed) Yes certainly a number of deleted posts commenting on lack of delivery/communications/the presence of an admin member of staff that were there for some time yesterday. Nothing like a spring tidy up it seems.

about an hour ago
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(name removed) Its laughable......Jessica can come online to say someone will be along, but she is around on her OWN profile well aware people are trying to make contact with her. Jessica is FAR too busy cleaning up her Shwmae page to actually do any work!

59 minutes ago
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(name removed) and the conversation that was had about the new member of admin staff not being aware of the red warning sign then the deletion of it and all associated comments has also been deleted.

59 minutes ago
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(name removed) ***** its all a pile of crap. Jessica and co wouldn't know the truth if it smacked her on the behind with a very large boat oar.....

58 minutes ago
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You are right Alma it doesnt show up immediately on my Google results

When you search it does show when you click on the 'more results from Horse & Hound' option

I would have thought it would be front and centre of the Google results though and thought that not too many days ago it was...
 
Their facebook page makes depressing reading. All those comments from customers asking where their orders are, is quite sad.

I wonder if all disgruntled customers get blocked. If so, those who make comments about emails being ignored, have even less chance of getting a reply.

I do hope people pay with credit cards and not debit cards.
 
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