cross
Well-Known Member
Found it, here are all the contact details
For those who wanted advice on how to proceed in recovering your funds owed, to follow are the links to the various authorities/advisory services/court services which are available to help in such circumstances.
To make a Small Claims through the courts, follow the link below. It is easy to navigate and you can submit your claim on-line.
Note 1. It will cost you £25.00 but if the courts find in your favour, it is likely that they will add this money to your claim against the company.
https://www.gov.uk/make-court-claim-for-money/overview
Note 2. BEFORE you submit your online claim, you must write a formal letter to the company outlining your issue with them and stating your intention of action. Follow the link below for a sample letter which you can copy and paste, and fill in your relevant details.
Note 2 a) you will need to send your letter to the companies registered address, In the case of Shwmae Products Ltd, their registered address (which is on public record at Companies House) is POUND FARM , EDWYN RALPH, BROMYARD , HEREFORDSHIRE, HR7 4LU. Send your letter recorded delivery.
Note 2 b) on the “Which” consumer-rights action letter before small claims court claim, the time frame that they use is 28 days. Speaking only from my personal experience, if a dispute has been running for some time ie over a month or so, and I have yet to receive a satisfactory outcome to my problem, I give a period of say 14 working days from date of recorded delivered letter.
http://www.which.co.uk/consumer-righ...ms-court-claim
Reporting your situation to the Action Fraud, Report Fraud and Internet Crime http://www.actionfraud.police.uk/node/252
(To follow is taken from their website) The service is run by the National Fraud Authority – the government agency that helps to co-ordinate the fight against fraud in the UK. We work with partners in law enforcement - the National Fraud Intelligence Bureau, run by the City of London Police - to make sure your fraud reports reach the right place
Online shopping fraud
Shopping and auction fraud involves fraudulent shopping scams that rely on the anonymity of the internet.As the popularity of internet shopping and online auctions grows, so the number of complaints about transactions is increasing. Some of the most common complaints involve:
• buyers receiving goods late, or not at all
• buyers receiving goods that are either less valuable than those advertised or significantly different from the original description
• failure to disclose relevant information about a product or the terms of sale.
Are you a victim of shopping and auction fraud?
• You’ve bought goods from an online seller that are either late in arriving or don’t arrive at all.
• You’ve received goods from an online seller that don’t match the original description.
What should you do?
If the seller has misrepresented the goods you’ve bought, report the fraud to Action Fraud.
Keep all evidence of the offence, including goods and correspondence.
If there is a business dispute over the nature of the transaction, contact the website involved. Or, you can alert Consumer Direct by phone on 08454 04 05 06.
You can report fraud using our online fraud reporting service any time of the day or night; the service enables you to both report a fraud and find help and support. We also provide help and advice over the phone through the Action Fraud contact centre. You can talk to our fraud specialists by calling 0300 123 2040.
When you report to us you will receive a police crime reference number. Reports taken are passed to the police who may contact you for further information. Action Fraud does not investigate the cases and cannot advise you on the progress of a case.
Report your situation to Trading Standards via the Citizens Advice Office.
You can either call your local TS and CAB office details of which you will find on-line. Or to the ones below which I reported to.
http://www.carmarthenshire.gov.uk/en...ages/home.aspx
http://www.citizensadvice.org.uk/index/getadvice.htm
Below are the National Help-Line numbers
for Wales call 08444 77 20 20
for England call 08444 111 444
For those who wanted advice on how to proceed in recovering your funds owed, to follow are the links to the various authorities/advisory services/court services which are available to help in such circumstances.
To make a Small Claims through the courts, follow the link below. It is easy to navigate and you can submit your claim on-line.
Note 1. It will cost you £25.00 but if the courts find in your favour, it is likely that they will add this money to your claim against the company.
https://www.gov.uk/make-court-claim-for-money/overview
Note 2. BEFORE you submit your online claim, you must write a formal letter to the company outlining your issue with them and stating your intention of action. Follow the link below for a sample letter which you can copy and paste, and fill in your relevant details.
Note 2 a) you will need to send your letter to the companies registered address, In the case of Shwmae Products Ltd, their registered address (which is on public record at Companies House) is POUND FARM , EDWYN RALPH, BROMYARD , HEREFORDSHIRE, HR7 4LU. Send your letter recorded delivery.
Note 2 b) on the “Which” consumer-rights action letter before small claims court claim, the time frame that they use is 28 days. Speaking only from my personal experience, if a dispute has been running for some time ie over a month or so, and I have yet to receive a satisfactory outcome to my problem, I give a period of say 14 working days from date of recorded delivered letter.
http://www.which.co.uk/consumer-righ...ms-court-claim
Reporting your situation to the Action Fraud, Report Fraud and Internet Crime http://www.actionfraud.police.uk/node/252
(To follow is taken from their website) The service is run by the National Fraud Authority – the government agency that helps to co-ordinate the fight against fraud in the UK. We work with partners in law enforcement - the National Fraud Intelligence Bureau, run by the City of London Police - to make sure your fraud reports reach the right place
Online shopping fraud
Shopping and auction fraud involves fraudulent shopping scams that rely on the anonymity of the internet.As the popularity of internet shopping and online auctions grows, so the number of complaints about transactions is increasing. Some of the most common complaints involve:
• buyers receiving goods late, or not at all
• buyers receiving goods that are either less valuable than those advertised or significantly different from the original description
• failure to disclose relevant information about a product or the terms of sale.
Are you a victim of shopping and auction fraud?
• You’ve bought goods from an online seller that are either late in arriving or don’t arrive at all.
• You’ve received goods from an online seller that don’t match the original description.
What should you do?
If the seller has misrepresented the goods you’ve bought, report the fraud to Action Fraud.
Keep all evidence of the offence, including goods and correspondence.
If there is a business dispute over the nature of the transaction, contact the website involved. Or, you can alert Consumer Direct by phone on 08454 04 05 06.
You can report fraud using our online fraud reporting service any time of the day or night; the service enables you to both report a fraud and find help and support. We also provide help and advice over the phone through the Action Fraud contact centre. You can talk to our fraud specialists by calling 0300 123 2040.
When you report to us you will receive a police crime reference number. Reports taken are passed to the police who may contact you for further information. Action Fraud does not investigate the cases and cannot advise you on the progress of a case.
Report your situation to Trading Standards via the Citizens Advice Office.
You can either call your local TS and CAB office details of which you will find on-line. Or to the ones below which I reported to.
http://www.carmarthenshire.gov.uk/en...ages/home.aspx
http://www.citizensadvice.org.uk/index/getadvice.htm
Below are the National Help-Line numbers
for Wales call 08444 77 20 20
for England call 08444 111 444
