Shwmae horse products

Status
Not open for further replies.
I'm surprised this thread is still running.

OK to mark up the complaints and experiences, but an analysis of their personal finances etc. is a bit too far.

This thread should be locked, but should stay on the forum. If it breaches T&C and it gets deleted then it's played right into their hands and the record of poor customer service will be lost.
 
In my own humble opinion if a company director posts on their open FB page, comments about how lovely their new house/yard with facilities such as soliarums, indoor and outdoor schools, how much they are enjoying taking a "well deserved day off" when clearly they have so many customers (who have paid some pretty serious money for products or in some cases lack of, are un-happy), they are indeed opening themselves up for critizism and open forum discussion on matters which pertain to their finances. All one has to remember back to is the MP & his Duck House in his private lake, for a comparison. Besides the obvious, the only difference here was it was money out of the "public purse" that was paying for his duck house and not one or so individual/s)

If the company had not been so enthusatic in using the social media to promote their services, their views on all topics and their gripes, perhaps a forum on this, the most highly esteemed equine publication in the UK, would not have been so influential and attracted so many views. As I say this is just my personal view of the situation, having been a customer of Shwmae Horse Products, who after 2 months of not receiving their product, although paid for 3 day express, had to fight hard to have my funds returned.

Ps. please forgive for all the typos, my spell check is not working...
 
As a note to my comment below, it was easy to see the Company Directors own open FB page, because she posted on her own Companies FB page,

cross said:
In my own humble opinion if a company director posts on their open FB page, comments about how lovely their new house/yard with facilities such as soliarums, indoor and outdoor schools, how much they are enjoying taking a "well deserved day off" when clearly they have so many customers (who have paid some pretty serious money for products or in some cases lack of, are un-happy), they are indeed opening themselves up for critizism and open forum discussion on matters which pertain to their finances. All one has to remember back to is the MP & his Duck House in his private lake, for a comparison. Besides the obvious, the only difference here was it was money out of the "public purse" that was paying for his duck house and not one or so individual/s)

If the company had not been so enthusatic in using the social media to promote their services, their views on all topics and their gripes, perhaps a forum on this, the most highly esteemed equine publication in the UK, would not have been so influential and attracted so many views. As I say this is just my personal view of the situation, having been a customer of Shwmae Horse Products, who after 2 months of not receiving their product, although paid for 3 day express, had to fight hard to have my funds returned.

Ps. please forgive for all the typos, my spell check is not working...
Click to expand...
 
Whilst I fully agree with you I must point out the obvious.Derby House is not 'fronted' by a young girl who is extremely rude and verbally agressive towards customers. This, I think, is the issue that has really got people's backs up, treated politely and with courtesy and a helpful stance I feel the thread would have run out of steam many many pages ago.

The constant use of aliases and trolls also turned the whole sorry tale into some sort of farcical comedy and, rather than improve their position it turned it all into a massive game of hunt the troll and dig the dirt while we are at it. An adult, parent or grandparent, should have stepped in and told them to stop digging the hole deeper.
 
From posts about this company & replies made by the companies representatives the company appears to be in total denial, total disaray & totally out of control. Attempts by concerned customers appear to be met with contempt with their attempts to contact the company to ask about their non received orders being blocked. When the company fails to reply to emails/letters etc then there is little left to do by take legal action.

Any person owed money/goods by this company need to take action against them as has been outlined on a number of occasions on this thread. If they ignore any country court injunctions made against them then baliffs can be used to try & enforce any orders made. It shouldn't need this but this company's attitude leaves little other choice. I wish luck with anyone taking court action & I hope these customers update the thread regaring the outcome of their case.
 
To get back to the initial purpose of the thread, have any of the disappointed customers made any progress through their formal letters/small claims applications?
 
If they would get a grip on customer complaints and stop deleting/ignoring emails, it might help their image.

No sign of that happening yet. Perhaps they wish to build up a new livery business instead.
 
Ladyinred said:
Whilst I fully agree with you I must point out the obvious.Derby House is not 'fronted' by a young girl who is extremely rude and verbally agressive towards customers. This, I think, is the issue that has really got people's backs up, treated politely and with courtesy and a helpful stance I feel the thread would have run out of steam many many pages ago.

The constant use of aliases and trolls also turned the whole sorry tale into some sort of farcical comedy and, rather than improve their position it turned it all into a massive game of hunt the troll and dig the dirt while we are at it. An adult, parent or grandparent, should have stepped in and told them to stop digging the hole deeper.
Click to expand...

I think this is quite a good balanced view. I'm uncomfortable with the personal stuff too, but these young women do seem to have largely brought this on themselves.
 
Renvers said:
To get back to the initial purpose of the thread, have any of the disappointed customers made any progress through their formal letters/small claims applications?
Click to expand...

My official letter has so far been ignored. They have another 4 days left to be within the 14days. It's looking like I will be going through the courts. I will keep you all updated.
 
Whilst I'm not interested in reading about the more personal info,I would point out it is *precisely* the sort of info used these (media centred) days as evidence in cases against companies and individuals.

Their business is an online one,their director refers to her personal situation freely,on an open profile and therefore there can would bw little or no defence should any of it be brought upon them as evidence,if necessary.

IMO,it's not necessary here,because they've ploughed themselves such a chasm of bad reputation and dishonesty as it is....
 
[name removed] Still no response to me, could you please inform me when my rug is going to arrive? Or if it has even been posted? Thank you.
about an hour ago via mobile · Like

[name removed] I still have had no response, I only want to know when my daughter's Christmas present is going to arrive please can someone reply to this or one of my many e mails
11 minutes ago · Like

[name removed] .. I ordered by the way on 12th nov and was told this was in stock and was being despatched then was told would be here for christmas then delayed at courier then that was sorted and would be here last week still not here and getting no response this week at all
8 minutes ago · Like
Click to expand...

Anyone else noticed all the comments are staying a lot longer?
 
here are the latest ones before they get deleated

Name removed Hi there just wondered if u had a tracking number for me please? I believe u were sending the rug mon? Can see when it's likely to arrive then. Thank you
17 hours ago via mobile · 2

Name removed Hi please can you send me a message with my tracking number as was suppose to be sent on the 1st, thank you x
14 hours ago

name removed appears everyone's not getting their orders including me... its disgusting!!!
14 hours ago

name removed Conversation started Thursday
name removed

02/01/2014 11:30

I ordered and paid for a hood order no: xxxxxx but still hasnt arrived?

.

...
Thursday

Shwmae Products LTD

02/01/2014 19:56

Shwmae Products LTD

will certainly look into this right away for you and get back to you with an update as soon as I possibly can. Thank you for getting in touch, best wishes, shwmae

.

...

name removed

02/01/2014 21:10

thank you would really appreciate that

...
Friday

name removed

03/01/2014 20:08

still no mention of my delivery??
14 hours ago

name removed 04/01/2014 12:44

Shwmae Products LTD

Hi
Your item is ready for dispatch on our next pick up. I will forward tracking as soon as I receive it.
Best wishes
Shwmae


Saturday

Name removed

04/01/2014 17:58

name removed

Thanks for that please let me know ASAP thanks x
Saturday

Shwmae Products LTD

04/01/2014 23:21

Shwmae Products LTD
14 hours ago

name removed Today

10:52

name removed

please can you send me a tracking no for the order... getting worried as my friend also not received her delivery either ;-/

.

...
Today

name removed

think am going to have to log a dispute... this is NOT good service
14 hours ago



nex person name removed sadly this comment wont stay up and i will be blocked and banned from it but you really need to read the H and H forum post on this -
14 hours ago · 1

3rd person name removed Mine still not arrived either
12 hours ago via mobile

4th person name removed Hi just wondering if you could please check your emails I am starting to get quite concerned now I have spent £300 with you and am still no closer to finding out when my items will be delivered, If they have left with the courier or if you still have them. Could you please message me so we can get this sorted today thank you
3 hours ago via mobile

5th person Still no response to me, could you please inform me when my rug is going to arrive? Or if it has even been posted? Thank you.
about an hour ago via mobile
 
a few years ago i bought a very silly greenhouse for £400. It was wrecked in the first breeze. The company suggested selling it on ebay and that was one of his better ideas. I took a photo of the said item in its broken condition and listed it with the companies name saying it was listed under advice from that company. every time anyone ran their cursor over that picture it jumped out of the page and if i say so myself it was an extremely witty listing. I evan offered suggestions of how the greenhouse could be used....ie as a kite or maybe modern art garden sculpture. I listed it on free relisting for three months. I had no chance of getting my money back ........but i had a great laugh and hundreds of replies. I was very carefull to state how helpfull the company had been in suggesting listing it and very lighthearted about some of his other comments........i was very carefull not to slander. The fact is some companies do not care about court orders and if you win a case its just the start of getting your money back........i felt very angry at the time but it did give me closure not to mention steered a lot of people away from the product.....don t know if this is of any use to anyone but it certainly helped me get over it!
 
luckyoldme said:
a few years ago i bought a very silly greenhouse for £400. It was wrecked in the first breeze. The company suggested selling it on ebay and that was one of his better ideas. I took a photo of the said item in its broken condition and listed it with the companies name saying it was listed under advice from that company. every time anyone ran their cursor over that picture it jumped out of the page and if i say so myself it was an extremely witty listing. I evan offered suggestions of how the greenhouse could be used....ie as a kite or maybe modern art garden sculpture. I listed it on free relisting for three months. I had no chance of getting my money back ........but i had a great laugh and hundreds of replies. I was very carefull to state how helpfull the company had been in suggesting listing it and very lighthearted about some of his other comments........i was very carefull not to slander. The fact is some companies do not care about court orders and if you win a case its just the start of getting your money back........i felt very angry at the time but it did give me closure not to mention steered a lot of people away from the product.....don t know if this is of any use to anyone but it certainly helped me get over it!
Click to expand...

If it took about two weeks, a couple of bottles of vodka and some extreme swearing to put together in the first place I think I know what company you mean!
 
WelshD said:
If it took about two weeks, a couple of bottles of vodka and some extreme swearing to put together in the first place I think I know what company you mean!
Click to expand...
It was a bit like that. it took longer to put up than it lasted ........ there were panels all over the county!
 
Is anyone on here able to post on their Facebook page?
There are a growing number of disgruntled customers who are asking for contact number or company address due to unsent items and no reply from e-mails including one who's item was supposed to be for their kids Christmas present :(

I know this thread is still here to try and help people who have been in the same situation and get some resolve so if anyone can help them. I'm not on Facebook so can only view.

SMF if your still reading this thread please try and look after your customers, people have spent money and deserve to be treated properly.
 
I haven't been blocked, but have never commented on their page either. What is it you would like done?

If you want to know how to proceed, if you search shwmae, true reviews on FB you will see a group for people who are trying to get their order/refunds and there is a post in which it details the relevant people to contact i.e CAB, action for fraud etc.
The company address is available on companies house, but should also be available on their web site along with a contact number.

Let me know if I can help at all.
 
This is just so sad. There should have been loads of happy posts on their FB page from satisfied customers, given all the orders they took before Christmas. There are almost none saying that they have got the goods on time or correctly ordered. There have been dozens asking where their goods are :(

So many people have contacted the directors and given them advice on how to sort this out. They seem to have taken none on board.
 
I wonder what's actually going on?
Do you think they just don't care, and are thinking 'oh ill do it tomorrow' and burying their heads in the sand?
Or do you think they're working flat out 25 hours a day to catch up having simply taken too much on?
Must admit, I'm leaning towards the first.

I don't understand why they won't even reply to their customers and be truthful. I'm sure people would rather have an honest message and an apology than be fobbed off again.

There's something really strange about the whole thing.
 
What is sad is if theyd stopped taking peoples money and told them there would be a 4-6 week wait, they would have been better thought of and hopefully people wouldve waited if they wanted the items. Or if theyd had the sense to put some money out on hiring a couple of good full time machinists to get things up to date then kept the temporary extra staff before christmas orders started piling up, these people couldve worked from their own homes so there wouldve been minimal outlay for max gain.
 
Thanks Jonesy.

Not for me but there was someone on there asking for a number and just felt sorry for them :/ actually only looked on there as was talking to my farrier today about this thread!
 
If they talked to people. if they responded. if they were honest and hold hands up and say " sorry we took to much on but can we talk and sort this out" . that would help.But no silence.deleting posts etc. It gives impression of wrong doing . What can people think but worse and react as are.come on Shwmae swallow pride respond to people.
 
Just a quick question but how many reports does trading standards need before they can actually go in and sort out a company?

I mean if all of these people file disputes/trading standards reports/or small claims etc and they still refuse/cannot pay what will actually happen? Only asking as they might just be thinking what the hell can these authorities do if we ignore everything??

Im just astounded by the lack of communication and the fact that they have all these people asking for their orders and SMF apparently was on a day off?? What the heck is going to happen when show season kicks off if this is the slow season and they cant deal with orders??
 
Status
Not open for further replies.
Top