babymare
Well-Known Member
I believe the attitude of company stinks. And age is no excuse. The way they speak to "customers" is rude. By heck if my daughter had acted like this she would have been told.
hi, ive just joined today to post on this thread. I also ordered from this company and have decided to just call it a day and lesson learnt, from now on ebay purchases will be my internet shopping so i have some warranty
whilst i agree NNT I think its a subtle(or not so subtle) to keep factual etc so the thread doesnt get closed as things did get a little dodgy some pages back. At end of day this thread needs to run so people can get advice
Hello,
I am happy to say I have received my order from Shwmae after threatening legal action etc. I opened a dispute with Pay Pal and had my order within a week along with a few snotty, poorly worded emails. Before I received my order I requested a refund, after I received my order I asked what the policy is for return and refund due to overdue order....no reply. In short if you guys are waiting on an order and are having no luck in contacting company then open a dispute with Pay Pal, it's really easy, after you have opened the dispute you are asked to provide a description of the transaction, est delivery time etc. This will then go to the seller (Shwmae) who will have 30 days to provide and explanation. At this point the dispute will be between seller and buyer and Pay Pal will not be involved. At anytime within the 30 days you can escalate the dispute at which point the dispute is handed over to Pay Pal legal services. This is what I done. Amazing what the threat of legal action does.
Hello,
I am happy to say I have received my order from Shwmae after threatening legal action etc. I opened a dispute with Pay Pal and had my order within a week along with a few snotty, poorly worded emails. Before I received my order I requested a refund, after I received my order I asked what the policy is for return and refund due to overdue order....no reply. In short if you guys are waiting on an order and are having no luck in contacting company then open a dispute with Pay Pal, it's really easy, after you have opened the dispute you are asked to provide a description of the transaction, est delivery time etc. This will then go to the seller (Shwmae) who will have 30 days to provide and explanation. At this point the dispute will be between seller and buyer and Pay Pal will not be involved. At anytime within the 30 days you can escalate the dispute at which point the dispute is handed over to Pay Pal legal services. This is what I done. Amazing what the threat of legal action does.
I can see it, with a photo sent by a happy customer and underneath it a request from a frustrated buyer asking if they can reply to her pm. Which gets the response: Hi XXX, admin are just sorting consignments then will be straight back x
They are asking for customer recommendations of what couriers to use now. I wonder if the existing couriers have started refusing to take orders from Shwmae given how many times they've blamed them for customers not getting their orders.
So very unprofessional.
I cant see their page so must be blocked...................
...one of the worlds most known equine rugs companies
GOSH LOOK WHAT APPEARED ON THE SHWMAE FB .... am PSML
What is the point of a onesie some ask?
A onesie which is designed by shwmae products ltd is a beautifully hand crafted overlocked product which is perfect for the following reasons:-
* covering wounds or grazes which need protection from bugs/bedding or other forms of germs.
* keeping horses hygienic and protected when in or outside of the stable
* a turnout onesie is perfect for protecting horses from the elements when the owner can't be sure to get them in due to other commitments or wishing to still turn out in harsh weather.
* helping with skin conditions which may results in wounds or rubs (used and proven through customer use)
* thermal onesies are perfect for putting on a horse/pony after or before work to keep joints warm before work and slowly release heat helping prevent tying up etc... After work.
* insulating heat during a cold and unforgiving spell of weather making sure your horse doesn't loose weight through being cold.
* protecting horses from parasites during summer months when fly bites and bug bites are at their peak.
A shwmae products onesie is more then a rug... It's an essential easy to use garment.
When designing the onesie shwmae took all health issues into consideration and are proud to say we are the only company to have thought of these points when manufacturing the product.
2014 will see 7days dispatch turn around, outstanding second to non customer service and only the very best of designs for you and your horse.
Buy with peace at shwmae from today and feel looked after and cared for by one of the worlds most known equine rugs companies
Can they not at least get someone with decent grammar to write this marketing material????
Second to non (sic) service? Yes, they already deliver that, I think, just not quite in the way that they mean. Can't see that changing, but you never know.