Shwmae horse products

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Ok, so you allegedly know the company well, but don't know the director, you have read the forum far back enough to know all about madblacklab, yet allegedly don't know anything about showing mad filly and you are calling shwmae by its new logo name sp products? Jus sayin...
 
I have followed this thread for some time and apart from sympathy for disappointed customers and a company having a bit of an issue it did seem to be a bit of a soap opera, apologies of that sounds insensitive to anyone. Having read the posts and events of the last 24 hours I am aghast. How did it descend into threats to customers by text (which is illegal), changing company names, starting and then closing FB pages. I really hope this gets sorted out but the behaviour of the company rep surprises me, as does the grammar and lack of professional communications.

How much farther can one person dig themselves into a hole?
 
HUM pink person or whatever your froum name is, I personally think that before you make sharp comments, you should check facts, the photo on
sto...nshot.png.html
rather tells the story ...

Paypal receipt shown below....

If that's not enough, let me know! I have more PROOF :)

Screenshot.png
[/URL][/IMG][/QUOTE]
 
Has anyone seen the Shwmae fb page this evening? that lady who requested free delivery as advertised has managed to get it…. and an apology 'I'm sorry you felt wronged' with it.

I must say- SMF if you are reading this- well done for letting her have the item for free postage, and for apologising. I just hope you follow through on the order itself.

I think its fair to say thats is all people really want- a bit of honesty and professionalism- and most importantly- for people to receive goods they have paid for. None of us are on a witch hunt here or out to destroy your company- you do seem to be making fairly good progress of that yourself.
 
Dusty85 said:
Has anyone seen the Shwmae fb page this evening? that lady who requested free delivery as advertised has managed to get it…. and an apology 'I'm sorry you felt wronged' with it.

I must say- SMF if you are reading this- well done for letting her have the item for free postage, and for apologising. I just hope you follow through on the order itself.

I think its fair to say thats is all people really want- a bit of honesty and professionalism- and most importantly- for people to receive goods they have paid for. None of us are on a witch hunt here or out to destroy your company- you do seem to be making fairly good progress of that yourself.
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fully agree with this post
 
Thing that concerns me is that the Shwmae pages all have their screen shots and naming stuff off their Facebook, the review true page is private and the other one is gone. So it makes me think posting that type of thing is a no go. But Pink whoever has come on here and enticed and wound up someone enough to put a receipt with a name on that I bet smf has now taken a print of to use. Pink has gone now, her job done. Think they want this thread shut down and that the only way they can do it.
 
this is interesting from their review page


(name removed) I've seen how you threaten customers when they ask a simple question about where their delivery is and all the stuff about when you do competitions no one actually gets the prizes. I have been wanting to buy a horse onesie for so long but reading about the poor quality of your service has put me off. Your replies to customers are totally unprofessional and too informal for a business. Maybe you should rethink on how to handle queries as you come across ignorant, unhelpful and rude. I will not be ordering from you

7 hours ago via mobile · Edited · 1
..

Shwmae Horsewear Hello (name removed), as stated to others, libel/slanderous comments are being monitored to ensure this is all rectified in the appropriate manor, words are being twisted and manipulated to make us out to be what you've read. There are always two sides to a story but we are under strict advisories to keep quiet until the truth is unearthed.

7 hours ago
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(name removed) Carry on sticking your head in the sand , the messages I've seen have come from YOU !

7 hours ago via mobile
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Shwmae Horsewear The internet is a wonderful thing and anything can be manipulated to view as you wish it to. We aren't interested in a who knows better match.... We are only allowed to enclose that these people are being monitored and the threats/comments print screened as evidence. What people choose to believe at this point we leave to them, we have no further involvement in it only to monitor it. If you have complaints it might be an idea to send them through and you will see two sides are always there.

7 hours ago
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I read that as in someone made the threats up that have been screen shot

SMF I have seen the screen shots and you are threatening customers no one else you as a company are
 
LittleRedHen said:
Thing that concerns me is that the Shwmae pages all have their screen shots and naming stuff off their Facebook, the review true page is private and the other one is gone. So it makes me think posting that type of thing is a no go. But Pink whoever has come on here and enticed and wound up someone enough to put a receipt with a name on that I bet smf has now taken a print of to use. Pink has gone now, her job done. Think they want this thread shut down and that the only way they can do it.
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Jessica is the company owner, the information can be found freely online very easily. I haven't breached any data protection etc so I do not feel I have anything to worry about by posting my receipt?
 
I have not read all of the posts but most of them (up to say page 70ish..ill get around to the rest)

Omg. I can't believe the words coming out of this companies mouths. I had not read any of this before and i had them on my FB and i thought they were getting a hard time! I think i may even have commented saying "**** the haters" :O

My only experience of them is that i have a hood, which i will admit it decent. It was a "prize" from an unaffiliated group on FB and i heard after it that the owner of said group was given grief from Shwmae for giving their product away at a cut price. They were not happy at all.
 
stormbay said:
Jessica is the company owner, the information can be found freely online very easily. I haven't breached any data protection etc so I do not feel I have anything to worry about by posting my receipt?
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You are correct, it is ok to post and they are bloody terrified of such evidence! Social Media is very very powerful. Workmanship on your order a disgrace, glad you got your money back.
 
equi said:
I have not read all of the posts but most of them (up to say page 70ish..ill get around to the rest)

Omg. I can't believe the words coming out of this companies mouths. I had not read any of this before and i had them on my FB and i thought they were getting a hard time! I think i may even have commented saying "**** the haters" :O

My only experience of them is that i have a hood, which i will admit it decent. It was a "prize" from an unaffiliated group on FB and i heard after it that the owner of said group was given grief from Shwmae for giving their product away at a cut price. They were not happy at all.
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OMG my typos are terrible in this, where is the edit button lol
 
JJones said:
Lol oh my goodness. I didn't think I'd need to reply after you dug up my post again and reread it. I presumed you would understand what it means if words are enclosed within quotation marks.
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Whoops awfully sorry JJones... Profound apologies at thinking you were SMF...And no I didn't notice the quotation marks!! Please forgive me for being a Durgh brain!

Thanks for clearing that up though!
 
stormbay said:
Yes I got a refund through a PayPal dispute
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Well that says it all.

PayPal would not have issued you a refund through the dispute procedure unless you could prove to them that you had tried to resolve the issue with the seller first.

This company just get worse and worse the longer this thread gets. instead of giving you a refund on appalling workmanship, they infer on Facebook that you are lying and bought it from another company.

Nice work on all counts Jessica!!!
 
misterjinglejay said:
I've never bought, or even considered a onsie, for me or the ponio.
But OMG - onsiegate is running on and on! It makes car crash reading!
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Me too. Ponio would die of shame in one of those but it still is the first thread I have to read, it's like a crazy soap opera and I'm wondering what mad thing they are going to do next.
 
https://www.facebook.com/groups/447909635332607/

Come and join the true reviews page,
Ask anything from past buyers views to things you think the company need to change. Or just add yourself in for a general look at what people think to the company.

Anyone can join and anyone is welcome

Shwmae Products True Reviews
131 members · Join Group

This group is open then closed, then open, then closed yada yada. Bit unfair if Joe Public can't view without joining to get these true reviews!
 
I ordered a turnout onesie on 4th November. I eventually collected it on 5th December after many delayed replies from Shwmae. It was on my horse for 2 hours and one of the legs came off! At a cost £180 I was not impressed but politely asked shwmae what to do. They insisted they would need to inspect it before admitting responsibility and supposedly arranged for collection. I waited in for 3 days! And no one came to collect yet they insist I wasnt in. Utter rubbish. So I now just want a refund for all the messing about and delays. Its totally unfit for purpose. Only fit for the bin. Dreadfull quality/fabric/fit. So they have blocked me from their fb pages so im unable to message them. They are ignoring all my messages. They are refusing to refund me because I have apparently been 'unhelpful' and 'loud mouthed' they apparently know how to work the paypal system so I never get my money! After reading all of the blogs threads and posts it is clear that if I send the onesie back to shwmae myself I WILL NEVER see it or my money again!? So please join my fb group 'Shwmae Horsewear True Reviews! Blocked Customers. I want my money back.
 
They do like to play the failed courier card. Apparently they paid for three courier attempts to me. Seems they used the only courier in the uk who couldn't find me. I do hope they are at the Royal Welsh Show 2014, missed them last year but I'm looking forward to meeting them if they are there this year.

NicNacsTack said:
I ordered a turnout onesie on 4th November. I eventually collected it on 5th December after many delayed replies from Shwmae. It was on my horse for 2 hours and one of the legs came off! At a cost £180 I was not impressed but politely asked shwmae what to do. They insisted they would need to inspect it before admitting responsibility and supposedly arranged for collection. I waited in for 3 days! And no one came to collect yet they insist I wasnt in. Utter rubbish. So I now just want a refund for all the messing about and delays. Its totally unfit for purpose. Only fit for the bin. Dreadfull quality/fabric/fit. So they have blocked me from their fb pages so im unable to message them. They are ignoring all my messages. They are refusing to refund me because I have apparently been 'unhelpful' and 'loud mouthed' they apparently know how to work the paypal system so I never get my money! After reading all of the blogs threads and posts it is clear that if I send the onesie back to shwmae myself I WILL NEVER see it or my money again!? So please join my fb group 'Shwmae Horsewear True Reviews! Blocked Customers. I want my money back.
Click to expand...
 
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