Anyone had any issues with Flair Equestrian

[gemstoneflyer]

A friend of mine has ordered from them over 2 months ago now and haven't had anything, it's very disappointing after reading good reviews about them.

They didn't pay through PayPal but through bank transfer. I just wanted to see if anyone had similar issues with them.

Thanks

 

[Meowy Catkin]

Yes, I did a few years ago through their ebay shop. I did have an issue (item didn't arrive), but they sorted it with no quibble.

 

[gemstoneflyer]

Ahh I wish that was case but doesn't seem to be so unfortunately.

 

[amandaco2]

My god yes, ordered 2 months ago, supposedly sent about 5 times and 'lost'. They are useless but i want the items!

 

[milliepops]

Assuming is the same as flair equestrian on Facebook, I ordered something from them which took a while to arrive but they were easy to contact etc

 

[gemstoneflyer]

They are easy to contact but not so easy to get money back from unfortunately

 

[amandaco2]

Easy to contact but to actually get the stuff ordered is a nightmare. If everything they say is trueb they must have huge claims with the delivery companies they use......how can they be so unlucky to have parcels lost 5 times? ? and also dont get back to you promptly , you have to chase and chase them. Personally i will not use again nor advise anyone else to, their service is laughable

 

[gemstoneflyer]

My friend has also had her items go missing in the post and the tracking number provided didn't work ... Seems to be a similar story

 

[Lynn11]

Yes, she had a breastplate advertised on the facebook Auction site.
Set as no reserve. I won it at £22, yes they do retail at more but it said no reserve and i won it fairly.

I messaged her and asked for her details so I could pay her for the item, then she started ignoring me.

Next thing I know its been readvertised with a reserve set at what I won it at.

If she didnt want it selling for a lower price then she should have just set a reserve. I just really wanted the breastplate

 

[gemstoneflyer]

Oh dear that's a shame they could have sold it to you for for that price especially as it didn't have a reserve.

The admin on those groups are normally really good

 

[TPO]

If it's the same one she posts all the time on the Twitter Eventing page on FB. She seems to be doing a lot of business via that page as lots of pictures of people with their new things from Flair. Perhaps post on that page to get her attention?

 

[9tails]

Yes, she had a breastplate advertised on the facebook Auction site.
Set as no reserve. I won it at £22, yes they do retail at more but it said no reserve and i won it fairly.

I messaged her and asked for her details so I could pay her for the item, then she started ignoring me.

Next thing I know its been readvertised with a reserve set at what I won it at.

If she didnt want it selling for a lower price then she should have just set a reserve. I just really wanted the breastplate

Way to go to ruin a reputation! If I were you I'd be all over that as it's sneaky and mean.

 

[gemstoneflyer]

I'm not really wanting to post on her page invase she blocks me which means I couldn't try to contact them it's a touchy situation

 

[amandaco2]

They are useless

 

[CBAnglo]

Really? I have ordered tonnes from them over the years including on eBay and FB (both from the page and the auction) and not had any problems? I have bought about 6 pairs of jins, tendon boots, saddle pads etc. They once sent out the wrong colour jins. When I let them know they emailed a returns label and dispatched the correct jins at the same time (didn't even wait for the return). Really impressed the owner even messaged me whilst she was on holiday to let me know something I had ordered was on back order with the supplier.

 

[gemstoneflyer]

Well you may have been lucky or may be because you paid through PayPal. Unfortunately because my friend paid through bank transfer it seems like she may just keep it.

It's not a small amount either which is a shame and she's asked for a refund on countless ocassions and either been ignored or told it's been done (it hasn't)

 

[Flair Equestrian]

Hi there !
This is Flair Equestrian. I have read the thread with interest. Your 'friend' wouldn't happen to be the notorious Leigh Robinson from Bespoke Equestrian would they?
All refunds are actioned as promptly as possible. I am an extremely approachable and friendly person, so if your friend is allegeding a refund hasn't been issued, perhaps they could contact me ? That way I can try to resolve. If I am not aware I can't assist.
We provide high quality items at well below RRP prices with hundreds of happy customers. Hopefully, we can keep it that way
If you would like to contact me personally please feel free, I do not 'block' or ignore people
Please bear in mind that we cannot be online 24 hours a day, we do attempt to respond as promptly as possible

Kindest Regards

Flair Equestrian xx

 

[Flair Equestrian]

Please contact us by all means, we don't block people
We are a friendly and approachable business at all times x

 

[gemstoneflyer]

It isn't no the lady in question ordered a pair of boots from you over two months ago and despite various attempts no refund or goods have been received

 

[Flair Equestrian]

Would she like to contact me ?
My email is flairequestrian@yahoo.com
Also contactable via FB
Telephone number 01633 450187

If this is the case, we will of course rectify, we are not aware of this x

 

[gemstoneflyer]

She has tried on a number of occasions. I think she upset as she recommended your company to friends for good prices

I also know Leigh and she doesn't have anything to do with flair equestrian and doesn't even have bespoke any more ...

 

[gemstoneflyer]

Have you had issues with her if so I can email her and let her know as I'm sure she is tying up stuff so would be happy to sort it.

 

[Flair Equestrian]

I am completely unaware of anyone who is waiting for a refund from months ago. If she can please just contact me I can attempt to rectify the situation. I am more than happy to look into this, without knowing who this person is I am blind and cannot assist.

I think hundreds of people have had issues with Bespoke, its none of my business as it has nothing at all to do with my company whatsoever. I would just like to get to the bottom of the issue you have raised if possible x

 

[gemstoneflyer]

I will get her to email you I think she's on holiday at the moment though so might be a few days.

I will also ask Leigh to email and message her as know she was tying up loose ends and stuff so at least can try and help you that way x

 

[Flair Equestrian]

If you can that would be great.
In respect of Leigh, don't worry, its in the hands of the Courts now. Never mind x

 

[gemstoneflyer]

Dear me, I shall let her know anyway and hopefully she will have some news on what's happening if she owes you stuff. X

 

[Flair Equestrian]

I know what's happened with it hun .. there you go... I was only trying to help getting her items from Suppliers because she couldn't. Lesson learnt. Don't want a massive public ohh ha over it though as I'm not out to ruin her new equine venture or anything like that. Thanks anyway. Won't continue to post about it on here as it isn't fair really x

 

[gemstoneflyer]

Cool well I messaged my friend Alex as the boots were for her younger sister and hopefully she can resolve it with you x

 

[Flair Equestrian]

That's great. Thank you x

 

[Astra]

Note to anyone planning on ordering from this company, based on my personal experience I would definitely only pay via paypal and don't hesitate to use the paypal dispute process if you find yourself in the position of requiring a refund that isn't forthcoming. Issue now resolved, but I won't be ordering from them again.