Cortez
Tough but Fair
My apologies, you did indeed mention welfare. I don't envy you dealing with the general public, but you'd think that people who are booking a riding excursion would be at least aware of the requirements (I know, this is a forlorn hope).I did mention horse welfare, a key consideration in all that we do, but it's also important to us (note, not MORE important to us) not to trip people up or humiliate them where it can be avoided. For example, some people don't read all the info and think that 82kg would be fine for any ride, so we try to make it clear all the way along.