Corner Mad House
Well-Known Member
Blast, Southerncomfort you have just shattered my illusions. There I was thinking that I purchased from a imposter company after all.
What next aliens taking over the company and being rude to people?
Shwmae horse products
- Thread starter only_me
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Blast, Southerncomfort you have just shattered my illusions. There I was thinking that I purchased from a imposter company after all.
What next aliens taking over the company and being rude to people?
Corner Mad House
Well-Known Member
I liked this posted by Shwmae on FB
'The coats after wearing the onesies are second to non, they stop any skin problems or issues and heal wounds by protecting them.
These onesies are nothing short of fabulous for getting coats correct! We have thousands of customers to vouch for this and all the posts on our wall are evidence of how happy people are.'
The one night my girl wore the t/o Onsie .... it removed a large section of hair on her chest by both elbows, she had pressure marks around her pasterns and she filled the back legs with poop as they would not do up fully. Nice, don't think it fitted properly ! If some sort of guidance had been provided with the t/o I might not have left it on over night. When I mentioned this the official response was ' there are plenty of photo's on the web', so yet again it was my fault.
'The coats after wearing the onesies are second to non, they stop any skin problems or issues and heal wounds by protecting them.
These onesies are nothing short of fabulous for getting coats correct! We have thousands of customers to vouch for this and all the posts on our wall are evidence of how happy people are.'
The one night my girl wore the t/o Onsie .... it removed a large section of hair on her chest by both elbows, she had pressure marks around her pasterns and she filled the back legs with poop as they would not do up fully. Nice, don't think it fitted properly ! If some sort of guidance had been provided with the t/o I might not have left it on over night. When I mentioned this the official response was ' there are plenty of photo's on the web', so yet again it was my fault.
MadBlackLab
Well-Known Member
So do the judge go down the line and ask who uses a onesies and that's the end of the class? I think they really made their bed they better be prepared to lay in it
Dizzleton
Well-Known Member
My next reply:
I have no intention of 'bringing the company down' I simply see so many dissatisfied customers who have not received the products that were ordered. The comments on various forum websites are ALL the same - No emails / calls / Facebook message answered. No tracking number given, products don't turn up, blaming the courier companies and it taking many months to receive refunds, such poor quality materials and poor fit, then using the same excuses such as 'we didn't receive an email/message', 'We have new staff', 'One of our horses was ill' etc etc. I think it is disgusting that you're 'running' a business that doesn't send it's paid for products to its customers on time, or sometimes at all. Instead of digging yourself into a deeper hole, build your way out by working your a**es off making and sending your products instead of replying to forums and FB comments. I don't have 1 bad comment for Snuggy Hoods (I own 2 Snuggy Jams/hoods and 2 turnout hoods) I ordered these after seeing the online posts regarding the above. They all arrived on time, are a brilliant fit and top quality. I don't think anyone would try and bring a company down out of jealousy, they simply want their products delivered!
I have no intention of 'bringing the company down' I simply see so many dissatisfied customers who have not received the products that were ordered. The comments on various forum websites are ALL the same - No emails / calls / Facebook message answered. No tracking number given, products don't turn up, blaming the courier companies and it taking many months to receive refunds, such poor quality materials and poor fit, then using the same excuses such as 'we didn't receive an email/message', 'We have new staff', 'One of our horses was ill' etc etc. I think it is disgusting that you're 'running' a business that doesn't send it's paid for products to its customers on time, or sometimes at all. Instead of digging yourself into a deeper hole, build your way out by working your a**es off making and sending your products instead of replying to forums and FB comments. I don't have 1 bad comment for Snuggy Hoods (I own 2 Snuggy Jams/hoods and 2 turnout hoods) I ordered these after seeing the online posts regarding the above. They all arrived on time, are a brilliant fit and top quality. I don't think anyone would try and bring a company down out of jealousy, they simply want their products delivered!
MadBlackLab
Well-Known Member
Saw that Jenny. They basically said your one of these trolls. I think the post with the rosettes has made themselves look stupid. Really stupid
Dizzleton
Well-Known Member
Just so naive.
OldHacker
Active Member
Love the latest nonsense! Hope they can substantiate these claims about wonder onesie's alleged super powers!
MadBlackLab
Well-Known Member
and surprise surprise your last comment has vanished
Dizzleton
Well-Known Member
Yep and apparently I'm a 'repeat offender'
MadBlackLab
Well-Known Member
this is the response to the horse and hound article
Shwmae Products LTD Just in the process of doing it through the correct channels now ceri, they asked us to defend the company when asked could we have the evidence to defend against we were told we couldn't have it so we ran blind. With so many customers all so happy and no private complaints we had no idea where it had come from and that we were running as normal. When it was published they failed to say the person was offered free products time and time again, she was given a refund before the trouble even started and we countless times offered to compensate. Non of this was published... And because we didn't know where it was coming from we didn't know what to say to defend as far as we knew we had nothing going on
13 minutes ago
..
Shwmae Products LTD Just in the process of doing it through the correct channels now ceri, they asked us to defend the company when asked could we have the evidence to defend against we were told we couldn't have it so we ran blind. With so many customers all so happy and no private complaints we had no idea where it had come from and that we were running as normal. When it was published they failed to say the person was offered free products time and time again, she was given a refund before the trouble even started and we countless times offered to compensate. Non of this was published... And because we didn't know where it was coming from we didn't know what to say to defend as far as we knew we had nothing going on
13 minutes ago
..
FabioandFreddy
Well-Known Member
Have just had a read of their FB wall - OMG, it is so full of bull! Wonder how long before my comment is deleted - going for 5 minutes! Love how they're putting up a few people's remarks of people bad mouthing them through jealousy! Umm, no - its because you don't deliver your items when you say you will, don't answer when people try to contact you and IF the item turns up its shoddy!
FabioandFreddy
Well-Known Member
not even 5 minutes and my comment is deleted and now blocked from commenting!
sidnney4u
Member
id like to know why a product from them in the sale would cost £39.99 to post !!! before the sale it only cost £12.50 ?? yes its so i can get it before christmas but thats over a week away and no other internet orders are costing me anywhere near this much ???
sidnney4u
Member
and why do they keep removing peoples comments off facebook!!!! just concentrate on your customer service department instead of posting pictures bigging yourselves up !!!
wildwhippet
Well-Known Member
The recent article that was in H&H is now headlining the H&H internet page!
MadBlackLab
Well-Known Member
their page is removed I cant see it anymore. Anyone else find this
wildwhippet
Well-Known Member
sidnney4u
Member
just tried to go on their facebook page and ??? its been removed ??? has anyone else seen this ??
MadBlackLab
Well-Known Member
yep both pages have
evillyn
Well-Known Member
Ooo they have removed their page I belive! They posted a message saying they will not be taking any more online orders! And all current customers will have theirs delivered.
Dizzleton
Well-Known Member
Just another publicity stunt I'd imagine!
MadBlackLab
Well-Known Member
or they finally admitting defeat that they can't delivery on their promises. Doesn't help the people who are out of pocket though
evillyn
Well-Known Member
Most likely! Its also a common thing to delete your fb page when you dont get your way to get attention, very common with teens who like to flounce!
slumdog
Well-Known Member
Watch them pop up again with a new name! It would be funny if it wasn't for the fact they'd scammed people 
OldHacker
Active Member
Another emergency meeting? With the police, solicitors, 'advisers', Frodo, Bilbo Baggins, aliens love onesies and the three billy goats gruff! It's the latest in troll prevention no doubt, especially when wearing a onesie of invincibility that is teflon coated... Who needs X factor when there is this thread!
MadBlackLab
Well-Known Member
slumdog
Well-Known Member
Whether they intended to or not, they've now just done a runner with god knows how many customers money
MadBlackLab
Well-Known Member
I hope that all the customers that been scammed get their money back as I think there is enough evidence now that they are scamming customers.
MadBlackLab
Well-Known Member
**waves to SMF**
Dizzleton
Well-Known Member
I can't quite believe how sad these people are.
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