MadBlackLab
Well-Known Member
I can't quite believe how sad these people are.
me? or SMF?
I can't quite believe how sad these people are.
SMF, quite patheticme? or SMF?
I would like to say that I cannot comment on the onesies themselves or the customer service as I am not a client. However as a young business owner myself (22 and running my company since 21) I am shocked and appalled at the things they have been posting on their Facebook and their responses on this thread. Running a business is as much about customer relations as the product itself, and they are presenting a truly awful online image of themselves.
Being young is not an excuse for being unprofessional, and being in the same boat as you I am disgusted that you use age as an excuse for bad customer relations. Before starting my business and during the whole course of trading I have continually referred to accountants, business advisors, bank manager, PR personnel, etc so that my inexperience does not hinder my business. Age is no excuse for not seeking good advice and presenting your business appropriately."
Very well and very sensibly written and obviously from the heart. I have been a customer of this company and I had a dreadful experience. I like you, many years ago started my first company at the age of 17 and grew it to a multi national - so I too was angry when this company tried to use their age as a defence as to why, along with the many other excuses such as moving premises, sick horses etc. that they held on to my funds for two months without supplying me my product which I paid for on a 3 day express delivery. Only after a a huge effort on my part did I get my funds returned.
Very well and very sensibly written and obviously from the heart. I have been a customer of this company and I had a dreadful experience. I like you, many years ago started my first company at the age of 17 and grew it to a multi national - so I too was angry when this company tried to use their age as a defence as to why, along with the many other excuses such as moving premises, sick horses etc. that they held on to my funds for two months without supplying me my product which I paid for on a 3 day express delivery. Only after a a huge effort on my part did I get my funds returned.
It looks as if I have been blocked from their FB page; there was a comment from an unhappy customer in Hertfordshire Horse Riders and I pointed out this thread to them. Keep blocking everyone and they will never get any customers!
Freudian slip?However, these unavoidable occasional incidences should be death with with utmost apology,
Freudian slip?
As I am blocked from the companies FB page, and they have ignored the majority of my emails, I write this on a platform which I know they read.
Shwmae Products, if you persist in threatening me either with physical abuse as you have done on this forum and I quote "we aim to give people the chance to rectify the situation before it gets out of hand, anyone who steps out or comes forward will not be touched" and the verbal abuse such as labeling me a "troll" and a "liar." I will commence legal proceedings against your company.
I have been a customer of yours who suffered at the hands of your company. I am well within my rights as a consumer to report on my experience. It is illegal to threaten physical or verbal violence as it is to bring my good name in to disrespect.
The directors of Shwame Products Ltd have also reported on many occasions on their companies FB page, that the "liars and Trolls" are only jealous of their successful company. Indeed many of their impressionable young followers on their FB state the same thing. The following is in the public domain, it will be for the companies customers/potential customers to make their minds up as to the success of Shwame Products Ltd.
1. Shwmae Products Ltd, had had a half page feature in the national press, with a heading "Horse Onesies firm in trouble with customers"
2. Shwmae Products Ltd, have posted with Companies House two years of accounts which show trading losses.
3. Shwame Products Ltd are trending on the HHO
4. Shwame Products Ltd have been reported to the Trading Standards Authority. The Financial Ombudsman and the Advertising Standards Authority in connection with their business practices.
You know who I am, my correspondence with your company is already on this forum.
Postage charge £46.98 for a bit of fleece cloth ?????????????????????????!!!!!!!!!!!!!!!!!!!!!!!
Must be using a private chauffeur to deliver these little packages. How do they manage to charge such an outrageous amount when other companies guarantee Christmas delivery for the usual (and often free) charge ?
So their facebook page still down. negative comments on the H&H article (which they can't remove). No comment on here or their website to what's happening or if customers are getting refunded. All I can say Shwmae I think your lies have finally caught up with you so please make amends by refunding your customers who you have failed to deliver their goods too
are you sure its down and we're not just all blocked?
I cant see it now and havent commented on it
I am guessing they had a toddler mardy strop and took the page down because people were putting Shwmae FB comments on here and then commenting on them and there is nothing SMF can do about it.