3Beasties
Well-Known Member
What have they offered you in return for you apology?
Shwmae horse products
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What have they offered you in return for you apology?
MadBlackLab
Well-Known Member
WTF??????????????? Someone either has threaten you or something else going on.
Roasted Chestnuts
Well-Known Member
Ok so are people who have previously complained who are now apologising being threatened with legal action for their comment on here?
Are you scared of being 'touched' as they put it in their public statement? Or have they refused your item or refund due to you complaining on here?
You have a right to complain, just as you have a right to voice your opinion, I have never bought from this company but from watching various complaints about their service ranging from two years ago yo the present day I wouldn't give them a penny of my hard earned cash. I give enough through taxes to riffraff.
Are you scared of being 'touched' as they put it in their public statement? Or have they refused your item or refund due to you complaining on here?
You have a right to complain, just as you have a right to voice your opinion, I have never bought from this company but from watching various complaints about their service ranging from two years ago yo the present day I wouldn't give them a penny of my hard earned cash. I give enough through taxes to riffraff.
MadBlackLab
Well-Known Member
Agree fully with this
Patterdale
Well-Known Member
Have they threatened you to get you to do this?? Seems very fishy to me!
If you have paid for items you haven't received, or have received the wrong items, you have a RIGHT to complain!
cptrayes
Well-Known Member
Jessica, showing mad filly, You have given as your reason for making someone who had sent you an email about the quality of a competitor's product anonymous, that the company concerned might 'get at them'. Can I just explain to you that normal companies, that's companies which are not like yours, do not 'get at' customers with genuine complaints, they fix their problems.
I am not in the market for your products, but if I was, it is your own comments on this forum and on Facebook which would stop me, not those of the others who have posted.
I am not in the market for your products, but if I was, it is your own comments on this forum and on Facebook which would stop me, not those of the others who have posted.
MadBlackLab
Well-Known Member
I think there has been some underhand threatening via PM's
ester
Not slacking multitasking
In which case those PMs should be reported to TFC
Loubidy
Well-Known Member
Completely agree with this. May have considered a onesie for my sisters horse but if i do decide to order one I will definitely be finding a different supplier. The way the company has behaved through this is disgusting and I think you need to take a course in customer care.
MadBlackLab
Well-Known Member
that's just my theory
*hic*
village idiot :D
and whoosh, the FB page was gone again. You'd think they'd want to have left it up for all the happy customers who got their hoods delivered today.
MadBlackLab
Well-Known Member
and what a surprise maybe they are away from computer and cant monitor all the 'trolls' so they can delete their posts
*hic*
village idiot :D
They seem to have learnt to delete shares as well!
swiftysmum
Member
RESULT! Paypal refunded my payment earlier this afternoon. In between speaking to trading standards and paypal, I emailed Shwmae to request tracking details and got the response:
"There are three messages from the company to yourself via the page you aren't blocked from. If you would like me to provide evidence of this I certainly can do"
I wasn't all together clear on what that meant. Messages from who, on what page but funny that they've acknowledged that I AM blocked from their fb page. Naughty me daring to ask for an update on an overdue order.
They provided tracking info to paypal (but still not to me despite several requests) to say the package had been sent using APC Overnight so I rang them. Guess what? The tracking number didn't exist and APC had no record of any parcel ever being on their system coming to my post code.
When I mentioned this in my last email to Shwmae their response was:
"We have already called APC and cancelled the delivery on the item as you had the case closed on PayPal....
We will now sell the item to a buyer who won't mess us around"
ME, messing THEM around, it's laughable!! Thing is, they uploaded the tracking details three days before paypal found in my favour and there was never a parcel in APC's system and they confirmed the tracking number was false.
Be aware everyone, these girls don't work within a normal belief system and will tell any lie they can think of to try and prevent refunding you.
If you've not paid by paypal, just get straight onto trading Carmarthenshire standards (0845 4040506) or go straight to the small claims court. It's sad, but trying to deal with them in an adult and professional manner simply will not work.
"There are three messages from the company to yourself via the page you aren't blocked from. If you would like me to provide evidence of this I certainly can do"
I wasn't all together clear on what that meant. Messages from who, on what page but funny that they've acknowledged that I AM blocked from their fb page. Naughty me daring to ask for an update on an overdue order.
They provided tracking info to paypal (but still not to me despite several requests) to say the package had been sent using APC Overnight so I rang them. Guess what? The tracking number didn't exist and APC had no record of any parcel ever being on their system coming to my post code.
When I mentioned this in my last email to Shwmae their response was:
"We have already called APC and cancelled the delivery on the item as you had the case closed on PayPal....
We will now sell the item to a buyer who won't mess us around"
ME, messing THEM around, it's laughable!! Thing is, they uploaded the tracking details three days before paypal found in my favour and there was never a parcel in APC's system and they confirmed the tracking number was false.
Be aware everyone, these girls don't work within a normal belief system and will tell any lie they can think of to try and prevent refunding you.
If you've not paid by paypal, just get straight onto trading Carmarthenshire standards (0845 4040506) or go straight to the small claims court. It's sad, but trying to deal with them in an adult and professional manner simply will not work.
MadBlackLab
Well-Known Member
Well done for getting refund but what a cheek for them to say YOUR messing them around I think its more the other way round
Is anyone else still fining their FB page down?
Is anyone else still fining their FB page down?
OldHacker
Active Member
I think that sidnney4u is either SMF or an associate. The 'i' gives it away! Very similar to the besotted xx alleged pleasant trolls that work for SMF. This person joined today after I asked where the fans were? Coincidence? I think not, been in this game far too long, seen too many scams and ploys, I was not born yesterday. I think when SMF says she will post Alex's order she means she will post a copy of it on Facebook!(contravenes data protection!) rather than do the decent thing of post the rest of her missing order. They who Iive the longest see the most! ....
OldHacker
Active Member
Yeah! Billy Goats Gruff don't work nights!
MadBlackLab
Well-Known Member
I was thinking the same thing too
swiftysmum
Member
When I type Shwmae in the search box on fb, it brings it up but then when you click on it, it just returns me to my home page.
MadBlackLab
Well-Known Member
they have taken the page down again. They keep doing this to stop people posting negative comments or as they call them 'trolls'
daughter's groom
Well-Known Member
Now ladies I have refrained from commenting on this thread until today but why is it considered OK to malign Welsh speakers? Less liberal people would shout "racism". However I won't.
Patterdale
Well-Known Member
Who's maligning Welsh speakers!?? :eek3:
If suggesting that people may struggle to write in English if their first language is Welsh is racist ill eat my hat.
I was one of the ones who suggested their first language may be welsh, and for the record - dwi yn siarad cymraeg (tipyn bach!) a gwr fi mae o cymraig iawn! So dwi ddim yn meddwl mi neshi racist!
cptrayes
Well-Known Member
Yes you have.
And no one did that I have seen.
The comments were on their poor use of English, not their Welsh.
Patterdale
Well-Known Member
A dwi yn byw yn Cymru hefyd. So there.
cptrayes
Well-Known Member
...Patterdale
Well-Known Member
Meaning - I speak a bit of Welsh, and my husband is very Welsh, so I'm hardly going to be racist!
And I live in Wales too - so there!
daughter's groom
Well-Known Member
Da iawn ti!
daughter's groom
Well-Known Member
Snowon snow I wasn't referring to any post you have made as it happens
ester
Not slacking multitasking
what were you referring to then as the only welsh suggestion I could see was ref it poss being first language hence the statements/posts not always making complete sense.
thatsmygirl
Well-Known Member
OMG I'm totally shocked.
Iv never ordered their products but am friends with their page on Facebook.
The horse world is small and in fact we were only talking about their company in the tack shop today and out riding later with friends who are following this thread.
I would never use this company and am shocked by their attitude to their customers.
Iv never ordered their products but am friends with their page on Facebook.
The horse world is small and in fact we were only talking about their company in the tack shop today and out riding later with friends who are following this thread.
I would never use this company and am shocked by their attitude to their customers.
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