Red-1
I used to be decisive, now I'm not so sure...
I would ask your friend to make a complaint to the Police. She would need to speak with the Inspector to do this. They don't like getting complaints and she will likely get more action.
It is possible that they have taken some action, and then they would be able to tell her this when she goes in.
It is also possible that they will take the action between the time she arranges to go in, and when she arrives. Then they will have something to tell her to avoid the complaint actually going in
I doubt it is that they don't want to help, but they are so short staffed that they are running round. A complaint would help them run in the right direction for your friend.
It is possible that they have taken some action, and then they would be able to tell her this when she goes in.
It is also possible that they will take the action between the time she arranges to go in, and when she arrives. Then they will have something to tell her to avoid the complaint actually going in
I doubt it is that they don't want to help, but they are so short staffed that they are running round. A complaint would help them run in the right direction for your friend.