pi@@ed off about ebay & their promise to refund every b@tch out

RaposadeGengibre said:
If the item not as described, the seller pays for return postage now.
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This. I received a pair of shoes (allegedly worn twice) they had a very obvious split to the top. In the old days I would have had to pay postage and return them to get a refund. Now I just notified the seller I was opening a dispute and gave them the option of having the them back or not giving me a postage refund and me just binning the shoes. They chose to refund me for the shoes but not the postage and I just binned them as they were no good to wear.
 
And didn't the OP say that the buyer wasn't aware she had said she would accept returns to start with? So maybe the saddle didn't fit and the buyer deliberately damaged it so she could get her money back.
 
The buyer was unaware of my 14 day return policy - it was me that made her aware of it AFTER she wrecked my saddle - ebay have already refunded her + cost to return despite my policy being buyer to return. Saddle should arrive today & that's when I shall open a case against her & issue a small claim as I am now £700 out of pocket! That's what I bloody well paid for it 8 weeks ago!

As for people bringing up I'm lucky to refund her & still eat, how dare you. I am living in a derelict house & have been bathing my baby for 6 months in a sink as we had no bath. Only just been able to afford to put one in. Also, have a lpg cooker we can't afford to have put in at this p
 
coralwings20 said:
The buyer was unaware of my 14 day return policy - it was me that made her aware of it AFTER she wrecked my saddle - ebay have already refunded her + cost to return despite my policy being buyer to return. Saddle should arrive today & that's when I shall open a case against her & issue a small claim as I am now £700 out of pocket! That's what I bloody well paid for it 8 weeks ago!
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I don't think you can claim £700 as that wasn't your contract with her, however it's absolutely worth small claims action. Even if you lose it will cost you little and you'll at least have tried. With all the photos you have, you stand a good chance of winning the balance of probability. However, remember she may not pay you back, even if you win ... or she may agree a ridiculous repayment plan with the court. But a win will def make you feel better!
 
I don't understand when/why you notified her of your 14 days return policy when she was claiming the item was SNAD. Also I'm still confused by the assumption that the buyer damaged the saddle rather than it being damaged in transit?

Did you actually ever speak to eBay/PayPal like many of us suggested? Just seems odd they'd side with the buyer when you had so much supporting evidence to show the saddle wasn't damaged when sent.
 
I have contacted ebay several times but need the saddle back to show them what she has ms done to it & if damaged in transit/ box split why didn't she claim that?
 
coralwings20 said:
The buyer was unaware of my 14 day return policy - it was me that made her aware of it AFTER she wrecked my saddle - ebay have already refunded her + cost to return despite my policy being buyer to return. Saddle should arrive today & that's when I shall open a case against her & issue a small claim as I am now £700 out of pocket! That's what I bloody well paid for it 8 weeks ago!

As for people bringing up I'm lucky to refund her & still eat, how dare you. I am living in a derelict house & have been bathing my baby for 6 months in a sink as we had no bath. Only just been able to afford to put one in. Also, have a lpg cooker we can't afford to have put in at this p
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Apart from your story having more holes in than a colander you just lost any sympathy from me. If you have a derelict house and no bath and a baby what on earth would make you spend £700 on a saddle! I could understand if you'd said that you were selling because you desperately needed to get a bath and cooker put in but you've spent the money on another saddle which you wanted so badly that you took a £200 drop on a saddle you'd got advertised.
 
jemima*askin said:
Apart from your story having more holes in than a colander you just lost any sympathy from me. If you have a derelict house and no bath and a baby what on earth would make you spend £700 on a saddle! I could understand if you'd said that you were selling because you desperately needed to get a bath and cooker put in but you've spent the money on another saddle which you wanted so badly that you took a £200 drop on a saddle you'd got advertised.
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This.
 
smellsofhorse said:
I though buyer had added pictures showing damage?
So eBay would see those, you need to add your evidence to show it wasn't damaged.
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This. Really confused by this thread. It shouldn't be down to you to prove the buyer/courier has damaged the saddle. It should be down to the buyer to prove it wasn't as described and you to counter that with the photos you have from before the saddle was sent. Then eBay would make their decision. Well at least that's what's always happened when I've been in such situations.
 
GG2B said:
I don't understand when/why you notified her of your 14 days return policy when she was claiming the item was SNAD. Also I'm still confused by the assumption that the buyer damaged the saddle rather than it being damaged in transit?

Did you actually ever speak to eBay/PayPal like many of us suggested? Just seems odd they'd side with the buyer when you had so much supporting evidence to show the saddle wasn't damaged when sent.
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Yep, must say a lot of this is starting to confuse me now

coralwings20 said:
I have contacted ebay several times but need the saddle back to show them what she has ms done to it & if damaged in transit/ box split why didn't she claim that?
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No, again, at this point you DO NOT KNOW she has caused the damage. You are making assumptions, did you even ask her about the state of the packaging?
 
jemima*askin said:
Apart from your story having more holes in than a colander you just lost any sympathy from me. If you have a derelict house and no bath and a baby what on earth would make you spend £700 on a saddle! I could understand if you'd said that you were selling because you desperately needed to get a bath and cooker put in but you've spent the money on another saddle which you wanted so badly that you took a £200 drop on a saddle you'd got advertised.
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Oh god, op :(. I'm sorry but this is just not logical. Completely agree with JA on this.
 
GG2B said:
This. Really confused by this thread. It shouldn't be down to you to prove the buyer/courier has damaged the saddle. It should be down to the buyer to prove it wasn't as described and you to counter that with the photos you have from before the saddle was sent. Then eBay would make their decision. Well at least that's what's always happened when I've been in such situations.
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But the buyer has posted photos to ebay... The only thing that hasn't been established as far as I can see was the state of the packaging when the saddle arrived, and whether the damaged saddle pictured is indeed definitely the same saddle, only the serial number will confirm this, as op has confirmed that buyer confirmed the serial number but has not confirmed whether she has seen a clear picture showing both the damage and the serial number in one shot.

I don't even know why op has said the buyer didn't even know about the returns policy before she told her after the complaint was lodged... What did op expect to gain from this did op expect buyer to say "oh if I knew that I never would have damaged it!"? The fact is if I purchased something from ebay with a fourteen day return policy and it arrived damaged or not as described, policy or not I would want to log this with ebay, otherwise I could return it and the seller could kick off that it was not returned in the condition it was sent in.... Then it's a whole can of worms backwards!
 
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I still want to know what ebays response to the OPs photos (which were also on the listing) and saddler's report before sending it.
 
OP you sound like you maybe don't understand eBay, though many of us have tried to explain. Unless the rules have changed drastically, there is *one* dispute process. Your buyer opened it, in this case it was an "item not as described" claim. That was your chance to put your evidence across. Whether you did that or not, if eBay have refunded her it means they have made their decision. AFAIK there are no further options for you claiming against her on eBay.

It always used to be "item not received" or "item not as described" on the buyers part, or "non-paying bidder" on the sellers part. Does anyone know is there a new dispute process now?
 
coralwings20 said:
The buyer was unaware of my 14 day return policy - it was me that made her aware of it AFTER she wrecked my saddle - ebay have already refunded her + cost to return despite my policy being buyer to return. Saddle should arrive today & that's when I shall open a case against her & issue a small claim as I am now £700 out of pocket! That's what I bloody well paid for it 8 weeks ago!

As for people bringing up I'm lucky to refund her & still eat, how dare you. I am living in a derelict house & have been bathing my baby for 6 months in a sink as we had no bath. Only just been able to afford to put one in. Also, have a lpg cooker we can't afford to have put in at this p
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What on earth is this mad rant about? :confused3: I've followed this whole thread and unless I've missed something nobody has said you're lucky to refund her and still eat?! I understand your upset at the damaged saddle and the forced refund, but you haven't lost 700 pounds through this eBay sale: it was you who chose to buy the saddle in the first place despite your circumstances, you who take a loss on the sale price, you who chose to get a saddlers report, and of course you had to pay to post it out. You cant blame the buyer for any of that! You're 400 pounds (I think it was) out of pocket on the eBay sale. I'm another who doesn't understand why you bought the saddle in the first place TBH.
 
coralwings20 said:
This is the saddle I sold:

https://www.dropbox.com/s/2tdssjd83suuvb5/gggrrr.jpg?dl=0

Saddle being returned:

https://www.dropbox.com/s/ij2s1jcsmjb3zt6/gggrrrrrr.jpg?dl=0
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You can't go off photos like that. They are from different angles, in completely different lighting, with the flash on in the 'after' photo, so the colour may well look very different.

But in any case, I echo what others have said. It doesn't sound as if you have helped your own case whatsoever and you just keep repeating how hard done by you are without doing much about it.
 
Queenbee said:
But the buyer has posted photos to ebay... The only thing that hasn't been established as far as I can see was the state of the packaging when the saddle arrived, and whether the damaged saddle pictured is indeed definitely the same saddle, only the serial number will confirm this, as op has confirmed that buyer confirmed the serial number but has not confirmed whether she has seen a clear picture showing both the damage and the serial number in one shot.

I don't even know why op has said the buyer didn't even know about the returns policy before she told her after the complaint was lodged... What did op expect to gain from this did op expect buyer to say "oh if I knew that I never would have damaged it!"? The fact is if I purchased something from ebay with a fourteen day return policy and it arrived damaged or not as described, policy or not I would want to log this with ebay, otherwise I could return it and the seller could kick off that it was not returned in the condition it was sent in.... Then it's a whole can of worms backwards!
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Ah sorry, I know the buyer posted pics, I was just reiterating to the OP that I didn't understand why she was saying that eBay had said she would have to prove the buyer had damaged the saddle once it has been returned. Just all seems very odd and not the usual way for ebay to deal with things based on personal experiences. Then again, as I mentioned before I can't imagine why the logical assumption would be that buyer had damaged it rather than damage in transit.

OP, in answer to your question I have no idea what the buyer initially said to you so can't comment on why they didn't say that the packaging had been damaged. I certainly would have mentioned if the box it arrived in was damaged but it doesn't sound like much would have swayed you from your opinion that the buyer was a scammer anyway. On a side note, if I had bought a saddle on ebay and then found out it wasn't suitable for my horse for whatever reason I would have checked whether the seller accepted returns before taking the drastic action of damaging the saddle in case ebay did indeed side with the seller leaving me with a damaged saddle.
 
I think you are being overdramatic OP.
putting aside the holes in your story the Damage doesnt look that bad.
The first photo doesnt work at all but on the second it looks like a few scratches and a slightly ligter seat which can happen.
Get the tree checked by a saddler and the marks buffed out (which is possible if you have a good saddler) and resell it.
 
coralwings20 said:
This is the saddle I sold:

https://www.dropbox.com/s/2tdssjd83suuvb5/gggrrr.jpg?dl=0

Saddle being returned:

https://www.dropbox.com/s/ij2s1jcsmjb3zt6/gggrrrrrr.jpg?dl=0
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She has a saddle with a price tag on in the background. As someone else has said, did she send a pic showing the discolouration and the serial number?

Loads of black saddles have that discolouration. They are not ready for the skip! Looks like it could be a different saddle, especially as the buyer obviously trades in saddles.
 
conniegirl said:
I think you are being overdramatic OP.
putting aside the holes in your story the Damage doesnt look that bad.
The first photo doesnt work at all but on the second it looks like a few scratches and a slightly ligter seat which can happen.
Get the tree checked by a saddler and the marks buffed out (which is possible if you have a good saddler) and resell it.
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Yes agree. Tbh the second photo just looks like a typical discolouration of a saddle which takes place over time, certainly not over a few days.
 
Moomin1 said:
You can't go off photos like that. They are from different angles, in completely different lighting, with the flash on in the 'after' photo, so the colour may well look very different.

But in any case, I echo what others have said. It doesn't sound as if you have helped your own case whatsoever and you just keep repeating how hard done by you are without doing much about it.
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Agree with the above it's not a great comparison pic, but also don't see what the buyer could have done to cause the saddle to look like that in just a few days. To me it just looks like standard ageing of a well used saddle.
 
GG2B said:
Agree with the above it's not a great comparison pic, but also don't see what the buyer could have done to cause the saddle to look like that in just a few days. To me it just looks like standard ageing of a well used saddle.
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My strong guess would be not very much at all. It looks simply like a common discolouration of a black saddle which occurs from wear and tear over time.
 
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